I thought I should make you all aware that HTC are running a scam that will cost you more than the value of your phone, if you send it in for warranty repair.
HTC outsource their customer support services abroad and they are absolutely horrendously incompetent and frustrating to deal with.
I had a recurring fault where my phone stopped charging.
I sent my phone to them via UPS who delivered within 3 days. HTC lost my phone for 2 weeks. When they found it (not sure it's my phone that they found) there were two new faults with the phone. They say my camera and microphone were faulty. The original fault was covered by warranty, but the two new problems weren't and they quoted that I pay almost £90. If I don't, they will send back my phone but I would have to pay £26.37 to get it back un-repaired.
I have called and spoken to them 9 times so far regarding this. For the first 4 times they just told me that my phone had been received and that their system would be updated within 2 days. After 4 calls, I asked for a manager to call me back, which they promised each time within 4 hours and then within an hour. On the 9th call I eventually was transferred to their escalations team where Bruce just talked over me, patronised me, "wasn't sure if I heard what he said", and just kept repeating the same thing over and over.
According to Bruce, the original fault (not charging) is covered by warranty, but the camera and microphone that weren't broken when I sent the phone to them, aren't covered and HTC do not do partial repairs. In direct contravention of consumer protection laws, HTC will not send me back my phone unless I pay them £26.37 or authorise them to carry out the unnecessary repairs and pay them almost £90. I consulted a solicitor who confirmed that HTC are in breach of consumer protection law but HTC will not budge.
Please be careful that you do not get caught in this trap or HTC will make a fortune by conning you.
I've been using it for a while now and trust me, it has done nothing but satisfy my every smartphone-needs...it solves the sharability of data easily (unlike the iPhone) and it's ruggedness can't be over-emphasized in regard to Samsung
Baby, 27 Jun 2016is my htc desire 820 waterproof?No it is not water proof
I think in htc there is no phone which is water proof
chris oppong, 23 May 2016I upgraded my HTC one from v4.1.2 to v5.0 and after that upgrade my lock screen constantly fre... morePls kindly help guide me thru how to upgrade my phone to v5. I have tried and failed a couple of times over
Fix this for you, 04 Jun 2016It's recommended to to a factory reset after and upgrade. That will fix it for you.I really need help to upgrade mine to lollipop...I've tried every option I know of, even downloaded a exe. file from HTC website and still keep getting error message. My phone is on Verizon wireless network but it's compatible with my Nigeria SIM...thank u
I have used this phone starting from May 2013 until NOW! So far this is the longest streak ever for me as previously the longest cellphone i used was no more than 2 years. This phone has served me well. The only downside is the camera where it developed this purplish. Was told to change the hardware at HTC centre but too lazy to go. Otherwise has been a great phone so far. I intend to change to either HTC 10 or LG G5. Haven't made my mind yet.
I have a htc 616, which i bought 2 year ago. In this duration its have 3 fault and after warrenty they charge like a hell. it almost like half of the actual price. so don't go to htc phone. its better to the other brands.
juz, 26 Apr 2016What's the red signal triangle with exclamation Mark in it mean when I msg to one person this ... moreIt means there phone is not connected to service the triangle means message didn't go through
Wolf, 10 May 2016Buy a Samsung or an i-Phone. To have an HTC just to be 'different' doesn't make much sense really.Same problem
Alex, 22 Jun 2016Does this phone have 3G? If so, how do I turn it on, thanks.To locate the 3G, Go to Settings, click on Mobile Data, and then click on Network data. from there you can change from either 3g only / 2g only / 2g/3g auto / 2g/3g/4g auto.
please dont buy this phone i bought this htc one and i'hd 3 times of repair and its camera and power button is not working...
after i bought new htc a9 and now iam comfortable with it..it is good phone.
Why this H t c One is very heated. and also you say the Battery is Non-Removable, so my question when this battery is finish it means also the phone is finish also, please i need the classification on it.
Anonymous, 13 Jun 2016You need to physically download the update from HTC's website "Physically download"? Seriously? #-P
My HTC one take more time charging battery what should i do tell me