Worst ever employees of HTC
I have been asking HTC from few months to replace my HTC One A9 Sprint to T-Mobile (GSM) and it has been the "5th time" HTC sent me a wrong phone and every time I have been spending few hours to explain the issue and getting it registered. I have been asking HTC to send me a develeoper edition phone instead where there wouldn't be CDMA problems.
Last device I received is not only a wrong device, but also came with defects where the SD card window wouldn't open. I have been struggling with HTC phone and even I wonder any of the management associates have any concern for their customers. Every time I have been asking to send me right device, but every single time HTC is sending me Sprint model which does not allow T-Mobile network!
Today, I requested customer care to connect me to the escalation department and the person named "Brian" put me on hold for Â“more than an hourÂ” (I donÂ’t know what kind of human being asks anyone to be on hold), until I disconnected with no hope (btn 12:20PM-1:30PM EST). I understand either your service department/sales department/customer care/escalation department really don't care about their customers and they simply want to relax at their workplace. My experience with HTC has been pathetic so far and I will be bringing these unacceptable behavior to anyone planning to buy an HTC product, until my issue being resolved. It is really sad to see the demise of a companied once I adored, diminishing because of worst employees.
Your sales department or customer care has 0 knowledge on the different models of your devices and I can easily say I know better than most of them, just being a user of these phones.
Following are the HTC ticket numbers for the same issue:
1. 217038840001264 (Jan 26th )
2. 217038840001264 (tickets on Jan 17th and Jan 26th had the same ticket number)
3. 216538840001543 (Jan 5th)
4. 216538840001543 (Dec 28th ) Â– I spent more than 4 hours on phone and chatbox to make them understand the issue and I had to contact T-Mobile to show them the proof that the SIM card does not work. The HTC associate argued that the phone is SIM unlocked for GSM to make it work on T-Mobile. I contacted 4 HTC associates and the last person helped me to create another ticket.
5. 216498840000930 (Dec 1st )
6. There was one more ticket, I donÂ’t have the ticket information.
AnonD-640908, 02 Feb 2017When HTC one a9 will get nougat in India I am also waiting....previously they said early Jan then now Feb....still not confirmed...I guess u should wait till Feb end
I would pleased to say that I got the Android 7.0 update on my HTC One A9 here in United Arab Emirates.
Nougat is stunning few features only . Multitasking things is very productive and pretty fun.
Thank god i got rid of it
Not ergonomic at all like ppl say, it is so sharp with no roundations, its sides irritates u in the hand
Battery life was tragedy
M8 has a stupid camera, m9 gets hot, 10 is miserably expensive, new desire line is not good 628,630..etc
I miss htc at the good old days of desire 500 and even desire v
I cant get with new gen of htc phones at all, i hate samsung and i am an android not ios guy
So,, ,,,back to xperia then! I remember i loved z2 and z3 so much, i think i will try the new x-line, gotta think which of them suits me
Kindly suggest me which is better A9 or ME . Which one has got better speed ?
Koundy, 24 Jan 2017Anyone got the nougat update in India. When is it expected?Don't know about that but still waiting in northern Europe too.
AnonD-636011, 21 Jan 2017Thanks but do you think it's a nice phone to get?Absolutely! It's definitely worth 300Â€... ...build quality is top notch, really nice AMOLED screen and audio quality is brilliant (especially when using headphones). If you find it in the pricerange of 200-300Â€, i'd say go for it!
after 3 weeks, the thing that really concerns me about this phone (as an htc fan) is none of all these comments, but it is I feel this phone missing some "htc-DNA", I don't know how to spell it but htc fans will get me.
The absence of calendar's and peoples' widgets together with the absence of the authentic htc music player....etc
Also the amoled display, it is for sure the best, but makes me feel I am holding a Samsung (with all respect to Samsung) and believe or not I switched the colour temperature from amoled to standard RGB !!!
the absence of the system tuner which forbids me from editing the quick settings to bring the screenshot tab on the quick setting....etc
many things, I don't know how to express myself, but I feel this is not an htc phone!!
however, camera and battery are very good and of course the performance and design,,..
I have also the desire 628 that the company brought me and I got my youngest son a desire 526g+..... believe it or not, the one A9 is of course the highest, but when I touch the 628 or the 526g+ I feel I miss a true htc !!!!!
I just got the Android 7.0 update on my unlocked One A9 here in Canada.
AnonD-636011, 21 Jan 2017 Does anyone know the modern price of this phone??Well, i bought it for 299Â€ here in Finland but it really depends on where you live :) But in a nutshell, price is about half nowadays what it was on launch.
AnonD-366467, 24 Dec 2016The phone will last upto 22 hours, but ON Screen time is just 4-5 hours. But But But its a ver... moreI cannot find words to thank you, i followed your tips of batter saving and the results were very good, thanks sweetie!
The thing that distinguish this phone is that it is a joy to hold it, it feels so nice in hand
The camera and sound are also amazing
The display is wonderful
The battery thing is real, without the battery saving mode and htc boost+ u cannot bear how fast the battery drains
But i still love it and it is my default mobile
But in days when i know i will be away of the charger, i switch to xperia z3(the best handset made in mobile history in my opinion)
The thing about the a9 is that it is the single most ergonomic and handy mobile for an htc fan like me
AnonD-633833, 16 Jan 2017Does any one get VoLTE in htc one a9?Nope, it's come with LTE (Supports 4G Data). So no VOLTE support. If you planning to use JIO sim then you can use JIO Voice app for calls. Note: Required mobile data to be on for calling or messaging.
Tipounet, 09 Jan 2017After 7 months of daily usage, this phone is still in perfect condition. The battery is still ... moreYou can just get cyangenmod and download the CM-14 (Google 7.1.1) and plus the gapps and then you don't have to wait for the release of nogate just go to www.cyangenmod.org and find your model and download CM-14 and also download the Gapps too.