HTC Sensation XE purchased in April 2012
1 time Upper Board, 1 time Battery Cover, 3 times Main Board
I am most disappointed with the level of service rendered, not to mention the appalling product repairs.
I was finally promised a 1 to 1 exchange of phone by Singapore Repair Center two weeks back.(today 4th Jun 2012)
The promise was, 1 – 2 weeks to get the replacement
1 week later I called HTC Call Center 1800 2387788 was than informed it was 1 – 3 weeks
Last Wednesday 30 May I called again and was informed it would take another 2 weeks (1 month in total wait time to replace phone)
I than requested for an upgrade whereby I would willingly pay the price difference for the upgrade to Sensation XL or One X
The request was than escalated to the manager who informed me that the upgrade is not possible.
He promised to personally take charge in getting the replacement phone to me and revert to me within 24 to 48 hours
According to HTC phone records,the Managercalled me at 1600hrs on Friday 1 Jun but was unable to get in touch with me.
This information WAS RELAYED TO ME BY the Customer Service (CS) on the same day when I called at 1930hrs, she also promised to get the Manager to call me on Monday 4th June at 1000hrs
Today 4th Jun 2012, 1020hrs I called HTC and was informed that the Manager was not in the office as he was late
At 1130hrs I called and was informed that the Manager was out to lunch.
After I persisted for the Customer Service to check with the secretary, I was informed that the Manager will not be in the office today.
I was only than informed that the Manager had escalated my case to Singapore office to call me on 30th May.
The customer Service mentioned that the confirmation from Singapore that there will be a call to me only arrived at 1120hrs today and I would be receiving a call before 1900hrs.
I also submitted a request for the CS to inform Singapore to call me within the hour, which I doubt and confirmed that it would and have not materialised
My question is,
What happened to the phone
What happened to all the promises that HTC PR claims
What happened to HTC customer Service
What Happened to HTC Singapore Service Center?
Why 1 to 1 exchange cannot be taken from 2 local agent / distributor
sam, 30 May 2012I should bought this phone or Xperia P ??Of Courseeeeeeeeeeeeeeeeeeeeeeeeeeeeee ... this phoneeeee ..... trust me this phone is much more better ...... and better than sony xperia S...
hey friends i'm back ,
does htc sensation xe gives any trobles after the update of ICS . How is the monster ibeats and the usage os the hand set . Tel mr frnds , i'm going to buy within a week ......
Thanx in advance
guys, i have received my htc sensation xe without the 'dre earphones'? can u tell me what the reasone could be?
This phone has perfectly adequate internal memory, don't listen to anyone who says otherwise, I have over 300 apps on my HTC Sensation XE including a dozen or so 20-30 mb ones and I still have 700 mb of internal memory left out of the original 1.11 gb.
Hey guys, i want to know if it is worth buying HTC Sensation XE for 400$ and does it hang up or got stuck and what about the beats audio are they of good sound quality?
Thanks in advance for any reply.
louigi, 29 May 2012Sorry about the price in my last review, in fact this phone is more between £375 and &po... moreIts still secondhand and you don't know what someone may of done and you won't get the 2 year guarantee.
SIM free with the dr dre headphones I paid £429.99 a bargain
I BOUGHT MY SENSATION XE 3 DAYS AGO
It came out of the box with:
ICS 4.0.3 sense 3.6 4G ready
Have I bought a different version than standard?
The Monster Beats headphones are great but I have a Monster iCLARITY HD 100 speaker Bluetooth will the beats audio system work with it or only the headphones?
Thanks for any answers
Chloe, 28 May 2012SOS !!! I did some research on sensation xe of upgrading to Icecream sandwich, and i found tha... moreMonth ago I have upgraded my Sensation XE to Android 4.0.3 with Sense 3.6 (software number 3.32.709.108). So far there are no any problems, everything works just fine.
Chloe, 28 May 2012SOS !!! I did some research on sensation xe of upgrading to Icecream sandwich, and i found tha... moreUpgraded almost instantly after seeing the update and had no problems. There are a few glitches here and there, but nothing major or that can't be fixed.
irsyad, 29 May 2012galaxy s2 is much better than this phone. trust meBetter like what?
irsyad, 29 May 2012galaxy s2 is much better than this phone. trust meDon't be silly the Samsung is ugly and made from cheap plastic! I bought this phone 2 days ago sim free for £429.99 but the headphones are worth £89 so the package is great value because I paid £360 for the Desire A8181 sim free 15 months ago and £399.99 sim free for the Desire S only 2 months ago and my new Sensation XE came with Android 4.0.3 and sense 3.6 so is great
Mehrdad, 28 May 2012I got Wi fi Problem after Upgrade to Android 4. Wi fi list Disappear after seconds. so I can n... moreI got the same problem. Will try to downgrade. Android 4.0 is no big deal. I didnt see much improvement.
Sorry about the price in my last review, in fact this phone is more between £375 and £425 not £300-£350. New that is, if you are not worried about the newness then you can get a grade A one at CEX for around £300 unlocked.
arjun adam, 22 May 2012hai folkzzz...., iam interested in buying an android smartphone for 30k , which one of these ... moreIf you aren't worried about having tons of storage space then go for the HTC One S where you'll get around 13-14 gb of non expandable. If you want a lot of storage then go for the HTC Sensation XE where you'll get 1.1 gb of internal, which is plenty by the way, and you can have up to a 32 gb micro SD.