Anth0ny, 05 Jul 2017They are holding over 600US on my visa. the replacement phone is coming with free return labe... moreSorry AnthOny now that you mention it I do recall you saying this ages ago. I'd forgotten. I admire your patience. Think I would have gone beserk by now and given them a real mouthful. Disgraceful service. Good luck.
scorpio, 05 Jul 2017AnthOny maybe they are waiting for you to send your phone back first otherwise how do they kno... moreScorpio
take a read on the HTC page if you think I don't know what I am talking about.
my experience is not going anything like this and I have been in contact with live chat to confirm that nothing is wrong on my part.
and let me put it out there again for readers that may take my post the wrong way.
I don't hate HTC phones, I enjoy using them, that's why I keep buying them and must likely will buy an HTC when I'm ready to upgrade again. but their service department is not to the same standard as their phones and I want people to know this. you are better off getting repairs done 3rd party. but in my case, I can't even find the black back glass to buy online.
scorpio, 05 Jul 2017AnthOny maybe they are waiting for you to send your phone back first otherwise how do they kno... moreScorpio, go back to post that are time stamped 15 June 2017 and have a read of the process. and BTW this is not the first time I had to deal with HTC RMA department concerning damage (as in not a defect but physical damaged caused by accident) to a phone. The first time I didn't get that phone from HTC direct so I didn't have the UH OH protection. I had to send the phone first as it had to be repaired instead of replaced. That took close to 2 months as they claimed they were delays in getting the part from Taiwan. I deliberately bought it directly from HTC USA this time to avoid having the send the phone first and assumed it would be fast because I would be getting a new phone if I needed to use the service. I was wrong both time. (it's not going to be new and it is not fast)
and a note to new buyers.....
an addendum has been added to the U Ultra USA UH OH protection.
you are not legible for UH OH protection if you bought your U Ultra after 12th June 2017
have a read if you think I'm making this up.
scorpio, 05 Jul 2017AnthOny maybe they are waiting for you to send your phone back first otherwise how do they kno... moreThey are holding over 600US on my visa.
the replacement phone is coming with free return labels.
When/if I get it, I have 20 days to get the damage phone back to them or they will take the money that is on hold in the visa.
I replied to my self every time I post about this so people can follow. just go back and read
I also explained the full 4 part process to a next reader. Go back and take a read. I'm still in stage 1 BTW.
Anth0ny, 04 Jul 2017Day 34.... I'm getting so fed-up of waiting on HTC for my replacement phone. Anyone knows w... moreAnthOny maybe they are waiting for you to send your phone back first otherwise how do they know that you have actually broken it and also what guarantee do they have that you will return it when you receive the new one. Seems logical to me..
Anth0ny, 03 Jul 2017day 33 of my Oh Uh protection request update....
phone still has not shipped out of Taiwan as... moreDay 34....
I'm getting so fed-up of waiting on HTC for my replacement phone.
Anyone knows where I can buy the black back glass online?
haythamyosri, 03 Jul 2017Thanks for your quick response.
Did you experience lag or over heating in the u ultra?
Als... moreNo lag
And I am 1 of the people that pre-ordered, so I have had it from the beginning.
My phone reads on average 2.1gb of RAM used out of the 4gb of RAM.
no heat problem to talk about. I use waze nav in a windscreen Mount, plunged into a car charger & not once has it stopped charging due to heat of use & direct sunlight. It will get warm being in the sun for more than 2 hours but it don't affect usage.
I have the HTC USA model & it has the cutout for dual sim but it doesn't work. I think HTC didn't add dual sim software support to the USA phones /ROM.
If you are deciding between the U11 & U Ultra, you only need to determine
1. Do I need water resistant up to a meter?
2. Do I want voice activated google & Amazon or am I OK with just voice activated google?
3. Will I use the squeeze function alot or is it just something that is nice to have?
4. Do I want dual screen functionality or is a smaller body size more important?
All the other differences are too small to talk/think about.
Anth0ny, 03 Jul 2017both the base model of the U Ultra and U11 are the same 4gb of RAM &64GB of storage.
it i... moreThanks for your quick response.
Did you experience lag or over heating in the u ultra?
Also how is the battery life?
And did you try using 2 sim cards in it? If yes, how was the overall performance?
Anth0ny, 19 Jun 2017day 19 of my Oh Uh protection request update....
The phone still has not shipped.
when I ... moreday 33 of my Oh Uh protection request update....
phone still has not shipped out of Taiwan as yet. HTC live chat USA still doesn't know when it will.
haythamyosri, 03 Jul 2017i'm currently using iphone 6s plus and i want to switch back to android, but i'm wondering wea... moreboth the base model of the U Ultra and U11 are the same 4gb of RAM &64GB of storage.
it is only the higher end model of the U Ultra and U11 that is 128GB of storage that is the model that has the 6GB of RAM in the U11 only and Sapphire crystal glass in the U Ultra only
i'm currently using iphone 6s plus and i want to switch back to android, but i'm wondering weather to by HTC U Ultra or wait a little longer for the HTC U11 to hit the markets. Although, the bigger display on U Ultra is mind blowing for me, the 6gb rams on the U11 is intriguing since it is better insurance that there will be no lags in the software.
please advise !!!!!
phani, 30 Jun 2017Anthony
Am following you since we purchased htc one Max the greatest of all htc mobiles of co... moreI'm Glad to see some of the extra apps gone like calendar because I use the one that came with Google. but just like you I preferred using the HTC browser, media player & Gallery.
For the browser, I did just like you and took it off my one max using "Xender".
that notice of "no more updates" is also on the MAX so there is nothing you can do about that.
but I like the text reflow & quick controls so i use it anyway.
The one max media player was crashing on the phone but I did find an alternative that is just as good to me and it even works with the second screen so i disabled google play music. It's called "Shuttle Music Player" (by: SumpleCity)
I took the Gallery from the MAX as well but i can't get the map function to load the map.
I also started using "Simple Gallery" (by Simple Mobile Tools) as it easy to sort photos into folders with it and i can hide folders from the main view.
The Ultra camera meets my needs so I have not experemented with any other from the play store or trying to take the one from the MAX.
Am following you since we purchased htc one Max the greatest of all htc mobiles of course after m8
But now I am also using htc u ultra I still have m8 eye and htc 10 with me.
But camera options in m8 are not there in ultra as we found in m8 and default internet browserin htc was uncomfortable with any browsers why they have removed that that's one thing which annoy me a lot.
Is there any advice that I can get these two things default browser and camera options of m8.
I transferred internet browserfrom my m8 through share it but htc says no further updateswill be given we have to use chrome only.
Any solutions from your side regarding these 2 problems.
Am eagerly for your immediate solution.
Please help me out
Prithivi, 22 Jun 2017Hi, its's a nube question. The profile pics are not displaying properly and only half is visib... moreit is best to use a square picture. As it is trimmed to a circle in contacts a.k.a people.
and trimmed top & bottom to a rectangle shape for the dialer.
if your contact photo is coming from a phone that used portrait photos they are not going to crop in a way you like. sorry.
Hi, its's a nube question. The profile pics are not displaying properly and only half is visible on call screen and upper half is covered by the call display. Which is not the case with say S7 edge or V20. Tried editing the pics but of no use.
Zain, 20 Jun 2017Thnxx bro...u says htc u ultra is better than lg g6...can i ask u...for the bettry timing and ... moreThe back camera takes detailed pictures that are colour accurate but the LG has that second lens for wide angle so it comes down to personal choice because the LG back camera isn't bad. Battery of the 2 should be about the same from test I have seen so that is not really a deciding factor. My usage time will differ from yours so what I could tell you is I'm coming from the HTC ONE MAX and I get the same amount of battery live & that had a 3300mAh battery. Charge times are extremely fast if you use a charger that supports the PD standard.
You can go from below 4% to above 80% in under & hour. The last 20% charges slower.
The only thing I'm not a fan of is it's a glass back phone. And unfortunately the big names are all glass back. O and my one Max speaker layout had more volume but this definitely sounds fuller.
This has more volume than the G6, so it's really only competing against other HTC phones.
Anth0ny, 20 Jun 2017Both are great phones for this year but hear are some reasons to pick the U Ultra over the G6.... moreThnxx bro...u says htc u ultra is better than lg g6...can i ask u...for the bettry timing and back camera both of sets plz tell me thnxx
Zain, 19 Jun 2017Hi plz tell me..which phone is the best lg g6 and htc u ultra ..price little bit same...i m bu... moreBoth are great phones for this year but hear are some reasons to pick the U Ultra over the G6.
1. Sense UI is the smoothest after stock Android.
2. LCD5 is notably better than the IPS LCD.
3. You want the 4 mics for better audio in your recordings.
5. If you like big screen phones the aspect ratio of the Ultra is better for multimedia as nothing is recorded in the new ratio as yet. And the portrait keyboard is less cramp.
6.HTC has a Theme engine that would let you customise just about everything in the UI.
7. fingerprint scanner in front will let you unlock your phone on a table.
8. The built-in boost+ app would let you lock individual apps and be able to unlock quickly with the fingerprint scanner.
9. Having notification come in on the secondary screen is really cool when you are in a full screen app. You can even respond without leaving full screen.
10. Twice the internal storage
11. Much better front camera.
12. Already got the OTA May 1st Android security update.
13. Stellar ear buds in the box. G6 comes with none.
14. Thanks to 1 of the 4 mics being a always on mic "OK google" works with the screen off and the phone locked and know the difference between your voice & other voices that may be trying to get in or talking at the same time.
15. Back, home & app switcher always readily available no matter if you are in a full screen app or not.