Haven't received my new Jasjam from service warranty repair after almost a month now (unit was sent to Dubai from U.S. since U.S. based repair center techs are not trained for Jasjam repair). I was in Taiwan recently and a colleague showed me a website (in Chinese) describing the field return rate of HTC's TyTn (same as Jasjam). So far, it has been 3% (this is plenty) primarily due to various failures caused by the slider connecter interface (connection between screen and main body). It showed several failed units in which the connector is eventually pinched in constant use of the slider and causes all sorts of problems, including stylus entry failure such as mine.
So far, I have not heard any recall notice but unless this is done, I-Mate's name is in great jeopardy. For those planning to buy the Jasjam, DON'T unless you're a gadget martyr.
I have the JASJAM (from the Telstra NextG $80 plan) for over a month now. It is my first PDA phone so it took me a while to understand how it worked. Once I read through the manual and things started to work very well. ActiveSync , Wifi, wireless modem, etc all function properly. Call quality is also very good. I also test the camera and quality is quite alright as long as the lighting condition is good. I'm using that as my mp3 player these days too. BTW, I have found one more useful feature of this phone. Turn on the camera mode, then turn on the flash, and it becomes a little torch:)
I'm thinking of buying a JasJam and use on the vodafone network. can anyone who uses their JasJam on the vodafone network let me know if they have any problems.
Also there seems to be alot of negative feedback, could anyone with positive feedback let me know, because after reading the bad stuff i'm in two minds about this phone.
Purchased a Jasjam late October and worked flawlessly for one week (I'm US based). Thereafter, soft resets became more frequent and eventually, the stylus screen entry stopped working. Tried the I-Mate support suggestion of reloading the operating system with no results and ultimately sent the device to the US based warranty repair. Got a call from the repair center and told me they have to send the unit to the Dubai office since they don't have "trained Jasjam techs" (Huh?). So far, I'm out of a phone for almost a month. Quality/reliability of both unit and service looks quite mediocre.
about 10 days heavy use ... serious problems:
(1) put 1Gb microSD card and the phone ATE IT, that is, it deleted all data from it!
(2) unable to use WinMediaPlayer coz my PC refuses to see the SD card so it cannot even start to synch
(3) freezes & hangs ...
(4) utterly randomn pop-up soft-keyboard, even when manual KB is slid out
(5) endless synchronisation problems, lost data, hangs & "unresolved items"
(6) insanely difficult to configure complex wifi security - settings buried under dozens of unrelated menues & separate applications!
for now: can anyone help with the SDcard/synch/WMPlayer issue?
I just wanted to know if you are able to type text using the QWERTY keyboard with only 1 hand??? I really like everything about this device but I sometimes hate the hassle of having to tap the screen or slide the keypad & have to use 2 hands just to type 1 word (I'm always on the go). I know you might tell me to not get a SLIDE phone/pda but I have to have all the specs of this device, plus I like the design & all.
One other thing; can anybody post a picture taken from this pda?
Also, how's the quality of the LCD? I dont know if I like the 65K colors...is the LCD sharp?!
PLEASE I need a response from a user of this PDA.
I have now had the jasjam for about 6 weeks....live in Regional WA......worst reception ever and as both myself and partner signed up for a 80 plan total cost of 160 Plus to be able to talk to one another when he is away i am bitterly disapointed....dreadful reception......would not recomend
I have had the jas jam for a month and very pleased. Better than blackberry and it syncs great with vista. I also had some problems with it slowing down a lot and required a manual shutting down of active programs to fix.
A bit confused why some think the dopod 838 pro is the same thing as the jas jam, though identical in appearance (both made by HTC), only the jasjam offer HSDPA (google it), end results in faster speeds on vodaphone or telstra.
I chose telstra then moved to vodaphone as I travel a lot and telstra uses the 850 khz freq. versus the 2200 of HSDPA and vodaphone. This means if you travel outside of Australia 3g won't work on telstra but will on vodaphone, also I find the speed of vodaphone (3.5mb in airports) much better than telstra.
Great phone, (I am rolling out nationally for my support team as well) also works on VPN and outlook exchange servers.
If anyone can offer a good bandwidth analyser (to test transfer speed I would appreciate it)for ppc.
i had the i-mate JASJAM for two days and i need some help, I want to ask about two things
1. how can i change message (SMS) ringtone.
2. i have a problem appears when i restart or power on the device as following:
(An Unexpected error has occurred in i-mateControl Daemon.exe.
HOW CAN I SOLVE MY PROBLEMS? thanks in advance.
i actually work for Telstra and even though i think that the Next g network works quite well (feedback from customers as well) i myself had the device for 4 days and it started to play up, first the keyboard won't work and then the Media player stopped updating the library with my mini SD. It has now been sent away and i'm getting a new replacement sometime this week. As i have heard from many Telstra shops, the average return rate for these JasJams are around 20 out of every 100 sold. Imate has admitted that there seems to be a major software issue and might be considering doing a mass recall-but unsure at this stage. i personally don't have anything against the JasJam, as a matter of fact i love the phone, just has some issues, many phones have their manufacture issues. I had the imate PDA2k EVDO not long ago and that was a good phone too, just turned out to be too big so i sold it.
Luke, you've been listening to Telstra's marketing fluff for far too long. You sound like you're starting to believe it. Just read Whirlpool regarding NextG to find out its lies and its limitations.
Besides that, 3, Optus and Vodafone will all have 3.5G either at the same time or even before T$ gets it going.
Hiyas, have been using the imate JasJam on Telstra in Australia for 2 weeks. Phone has performed perfectly, I can listen to MP3's, connect thru wifi and surf the net at great speeds. It's even let me toss out the diary I've been keeping all year. I'd give the phone 9/10 (10/10 if it had a better camera!) For those considering the Dopod from 3, it may be cheaper but will not give you the speed and coverage of Telstras NextG service whose high speed network covers over 4x the area of 3's network.
I've had the JasJam for a few weeks now, but I signed up onto the 3 network. Had great reception, excellent coverage and great speed. Extremely pleased with it all round - it does just about everything except make my coffee. At home I connect via wi-fi, travelling I use the 3 network - no problems, always connected.
I put a 2Gb micro-SD in it, and I've got over 1gb of MP3s to listen to (either on BT stereo headset or wired earplugs), as well as room for work spreadsheets, Word files, photos and video snaps.
Reception is crystal clear over voice, email works great, connects remotely to work.
Really excellent phone all round - only downside was the price Telstra charged me. Should have waited a few weeks and bought it as a Dopod from 3, and saved myself $300!!.
One positive comment: Yesterday I was driving in the Australian Outback-between Grafton and Byron Bay, where other operators are challenged to provide GSM coverage and with just one bar of reception I was able to download heavy www.whereis.com pages with relevant maps in a matter of seconds via Telstra's 3.5G network - while doing 110km's an hour.
I posted a comment earlier about my Jasjam and have to say that things have actually gotten worse. I have interest in taking the company down - just need it to work and assist me in my business development activities - have no time to waste on posting to forums - or wasting time with vanity publishing.
That said the device may function differently depending on the provider/carrier. I do not know if Telstra has loaded other apps on the phone that cause it to freeze like it does.
Yesterday it took more then 90 seconds for the phone to paint the screen - which it did in blocks. Answer buttons do not work - not able to accept incoming calls regularly. Other buttons like the back button on the virtual keyboard does not work at all - and does so randomly.
There is no argument that the functionality offered on the device is incredible - but the functionality needs to work - and when it does not - it represents a roadblock on the way to a good user experience.
I am a HTC fan - through thick and thin - otherwise I would have chucked the Jasjam in the bin by now as I do not have time to help hardware companies improve their hardware.
My XDA Mini is warming up - and if this Jasjam does not start behaving - I will be forced to pull it off the field and revert to my XDA Mini.
Progress has always has a cost - it should be monetary - not at cost of productivity.
Iíve been using this mobile/pda for a month now everything about it is great, I just donít understand the negative reviews, its like some one is trying to strike an attack on the company saying that its slow or it has faults well I donít think so, and we should remember that this is a pda and does not work as fast as a computer works. Further more hereís what Iíve tried out:
1. As a phone it works perfect and when writing SMS it exceeds itself, I love the keyboard which has a sensor that automatically turns on a light in the keyboard when youíre in dark places so you can see the letters on the keyboard. And by the way nothingís wrong with keyboard it works as it should like a keyboard.
2. The GPRS works fine using the wireless modem, although it may work slowly but that depends on the network not on the phone.
3. I installed a 2GB micros SD card which I purchase from Amazon and Iím installing games, programs plus music and I keep all my files with me.
4. The sound is great especially with the headphone.
5. The dictionary that comes with is very good it can translate any word, and I have the Arabic version of the mobile, where you can translate anything to English Arabic and visa versa.
6. 2 Mega Pixel camera.
7. Itís not heavy at all.
8. For developers and IT professionals, you can easily program your own windows applications using visual studio 2005, and the terminal service program works great with windows server 2003 or windows XP.
9. I havenít used 3G because my network doesnít support it.
10. It synchronizes perfectly, where it has Outlook express; imagine carrying your email where ever you go.
11. The Bluetooth is great.
I think once you own this baby you canít let go of it, and thatís a fact
Our company has had 3 of these. All 3 of our execs have had real problems with drop outs on the Telstra Next G network. Dropped it back to GSM only which was better, but still getting drop outs and poor reception. As a PDA, I think it's excellent and a great performer, but so far, as a phone, it sucks!
Telstra have been great and are sending a new one to replace mine, and some new SIM cards to see if that's the problem. Most of the problems are while driving, with bluetooth car kit, so wonder if that could be an issue. Any ideas or comments very welcome. I don't want to get rid of the JasJam as, other than phone quality, everything else is cool!