Dear New Guy;
My mistake. They would have charge me RM59 to change the entire casing. Out of good-will they replace me only the inner casing with a used one for FREE. There is no crack on this one.
The service centre is SouthHall, PJ, Kelana Jaya.
After read ur opinion, i'm scare to send my phone to service centre.
By the way, can you tell me which service centre you send ur phone to service? Since they using used parts for repair.
How to check if they give us a new or used parts?
My A20 has been submitted to the iMobile service centre 3 times and I am back to square 1. Now I have given up. Original complaint was the mp3 play; clicks/distortion, especially if you set the sound to Jazz. On the 3rd visit they sent the phone to head office and replaced the system board. SMSing seems much quicker now as a result, but I am back to Aug 2005 firmware! Since I bought this phone I had been using a VK Mobile 900, which I got for 4700 baht new in mbk in Bangkok. This has a superb MP3 player, and overall is quite good (1.3M camera is ok and has a light). Bigger/better display than the A20. Downside to the VK900 is that mp3 filenames are in dos 8.3 format (useless for songs in Thai language), and the battery lasts a day (but they do give you two batteries and an external charger, so they obviously know battery life sucks). But when I visited imobile service to pick up the A20, I gave them two phones to fix! The VK900 has a horizontal blank line (defective transistor driver in display?), and 509 has, well, just gone mad (hangs with white screen). So imobile is cheap, the technology is good, but quality is suspect. At 4700 baht for a multimedia phone, you cant complain, and I am sure there will be better future models at similar prices. So why worry? I mean its not like buying a Nokia where you might have to mortgage your house (and end up with a slow phone with hardly any memory!). A friend bought a Nokia N70; I played around with it, slow and hardly any memory. But then the camera quality is good and the 3g feature exceptional. So I guess buying a Nokia is a bit like buying a BMW; quality is assured but electric windows are a chargable option!
Thats sad to hear, li tan. Lets hope the next phones from innostream will have better build-quality than this one. Mine is still working fine though.
bao, yes, my A20 cracked internally (external sub screen) but still can be used. I am not sure whether did i knocked A20 accidentally against the table??? I've changed for free - but it's a used stock from the service centre. Now, using a pouch to keep the A20 inside. But i am sure, twisting regualry will eventually spoil the sub-screen.
Mine is still fine, since I don't twist it that much. Are yours broken already?
WARNING!!! Guys, if you twist you phone too often, the subscreen will crack eventually. The subscreen is the external black shell. Can other users confirm this.
Why not you just give a call to southall to find out solution. you can get their number in warranty card.
mel, when u are talking to the person on the other end, press option and u can see - loudspeaker. there u can turn on/off loudspeaker
Is there a way to disable hands-free mode in A20? In fact how do I turn it on and off?
Need your help folks....is this a million dollar question?
I bought my A20 two mths ago . I have read in the forum regarding upgrades . Is it necessary and what can the upgrades do to my phone? Are there any special features that requires upgrades? The only problem i have with the phone is that I was not able to receive direct MMS and nor am I able to send MMS . DO i need a special setting from my service provider? By the way , does Inno has any service outlet on the Penang island itself? Please help
Can anyone pls tell me where I can go to upgrade the firmware of this phone in Singapore downtown area? I've never been there b4 and will be there for 2 days only. Thank u so much.
Can I format my A20? What is the code to do it?
Please show me some code for a20. If I can change the internal memory of a20. Thank you.
to all a20 users;
did anyone experience crack over the external casing of the A20 due to twisting the phone too often for video rec?
my a20 has got a 10.5mm hairline crack. dunno whether did i accidentally knocked a20 at the side of the table or it's a defect problem???
the crack is at the side of the external casing , just next to the word innostream
for ur problem, i think u should send back for service cause the symptom of ur problem is cause by hardware. I agree with you that Inno 90 will have better MIDI sound playback but not MP3 audio playback. Every product will have their good n bad point. As long we purchase product is value for the money we paid, than is consider a good product.
For innostream phone, their is a region lock. Example, you stay in europe but you the phone from Thailand, when you insert Europe SIM Card, in Language selection menu, it only allow to use 'Thai' language. No other language for you to choose. Even you set the phone with 'Thai' SIM Card, once insert other country SIM card, language will back to 'Thai'. Hope will help you.
but dont u knwo if u can put spanish cause if i sms in english everybody is going to think i'm crazy
summit, i do not know what language u r looking at now, pls proceed the following:
1. flip open the phone
2. press the far left-top button to enter into menu page
3. Press the keypad: 9 -> 3 -> 1
4. You will see a list of language, just select english using ur up/down navigation keypad.
hope this helps