I purchased LeMax 2 on 28 June,2016 through Flipkart during its flash sale. Due to manufacturing defect its finger printer was not working.So I was advised to submit in Service centre named HCL Touch in Ahmedabad Gujarat & i did same on 15 July 2016. The same was forwarded by them for repair/ replacement to the company vide job service JS 16071600056.More than one month 18 days have passed the same in not returned to me yet when I write this in spite of repeated reminders on their India support phone 1800 3010 1838 & through email: email@example.com. Being fed with all this on 31 Aug.2016 I had sent my complaint giving all necessary details & document to Their H.O. at Gurgaon through 'Speedpost' with a copy to Mr. Atul Jain, COO LeEco India. Reply/acknowledgement yet to receive. Even when I talked today with supervisor she mentioned that job is with related engineer & shall call me back just within an hour. Four hours are over & no call back yet. I believe all of them are employed to give false promises & assurances to the customers!
Moreover customer is never told the ground realities as for what reason the related engineer is sitting on such small job? Question arises:
1. Is engineer is incompetent to handle the jobs? If so why company does not show him the door?
2. Has company not provided with spares/replacements to handle incidents of unfortunate customers who got delivered a unit with some manufacturing defect before launching any new product?
3. Has engineer informed controlling authority for unpardonable delay for contingency action like replacement with new unit?
4. If informed why controllers have failed to take remedial measure?
So friends purchase any new product of LeEco company only if you too are willing to go through the ordeal I am going through!
I have purchased Le max 2 on 28 th june 2016 flash sale. Just after crossing 21 days on 25.07.16 it was not able boot under schedule switch on at 6.00 A.M. Le Eco local repair agent has sent it to their main service centre. Within a week I got a call the phone is ready and collect it. But it has not come back after repair and customer care told that you would get it within clear 15 days (exc. saturday, sunday and holiday). Till now they have not returned it. Customer care is giving same reply whenever is contacted. No other phone number of this company is available for taking up this matter.Pathetic customer service and without having proper infrastructure they are operating. Beware before purchase any product of this company. Phone is not like worthy of Rs. 23000 as display is muted and worst fingerprint scanner.
Sreenath, 22 Aug 2016Purchased it in June flash sale. Now regretting. The phone is not worth of money spend. The fr... moreWhat does an unnamed, unofficial Chinese e-shop and the promise of freebies have to do with Leeco and their support?
This is very pathetic phone. Customer service really sucks!!
For me I used it for 10 days only and since a month this phone is at service center
You wont get any timelines or spare phone to use in between
Issue was finger print stopped working
God knows when phone will be repaired. Such a pathetic company I never seen
I am going to consumer forum to register a complaint
Amazing phone, works smoothly!
I bought myself the 6gb/64gb version and the 4/32 for my gf. 1 month passed and all the little issues we had such fingerprint sensor slow and not working, translation issues,phone heating and battery quick discharge and some little bugs were solved after the first big update at the beginning of july. Since then i had a great experience, no crashes, no freezes, everything works perfectly.
Purchased it in June flash sale. Now regretting. The phone is not worth of money spend. The freebies(phone,cash back, subscription etc) are still not given to me. Fed-up, i have requested for return (2016071100027). Company has not honoured that too. They are sweet talker but no action in realty. No business ethics.
Pathetic customer service.
Don't buy any of Leeco product.
Bought this phone from China. Using normal 4G (band 3 & 7) is ok, but 4G+ is problem for my country which using CA_3A_7A. When switch to 4G+, my phone signal will totally dropped (2G & data). Hope they can improve this as 4G+ for CA_3A_7A is common used in Europe country.
So everyone says that, le eco le max 2 is not good and complained one? Only the specification is good for talk, not working in properly????
Very bad service, only in 10 days phone has a lot of problems and customer service executive not giving solution and I am unable to use it 1 month passed still no solution
Look only is great. Software is pathetic.
Finger Print sensor stopped working after 3 weeks.
Repair/Replacement process is totally behind the screen and the partners providing support are helpless. Totally ZERO ownership from LeEco to enable faster customer service.
If your device is broken.....that's it !! Hand it over to service center and forget the phone.
Very best look and with all necessary features. But this mobile become too hot that we can't keep mobile inside our pocket.
Anonymous, 04 Aug 2016Just the LE Max 2 4gb or 6gb Ram have all the bands The LE2 3gb ram have 1, 3 and 7 bandsObviously, yes. as Le 2 is a different phone with the MTK SoC - Helio, which does not provide this abundance of bands as SD.
Rana, 02 Aug 2016Can this phone be used in North America under LTE Band 4 (2100/1700) MHz ?Just the LE Max 2 4gb or 6gb Ram have all the bands
The LE2 3gb ram have 1, 3 and 7 bands
1. Le 2 IÂ’m loving it, its cool!
Yahoo! Got my hands on the beast!!! I love this mobile soo much. I got everything I asked for that too in just 12k!! I am basically a gamer, and I have tried most of the games and it runs smooth as amul butter!!! I have not faced any lag till now and it doesnÂ’t even heat! I love this!! I have faced lagging issues even in my friendÂ’s HTC M9 for this game called Dungeon Hunter but it runs very smoothly in Le 2Â… I would certainly recommend this to my frnds and family!! Thank you LeEco for this amazing device!!! Keep bringing more awesome stuff!
2. Super fast gadget Le2 !!!
Mera wala phone mil gaya! Was super excited to get this mobile and finally when I got it am fully satisfied! This is the best!! The phone is filled with awesome specs and itÂ’s build quality is class!!! The in hand feel is amazing, doesnÂ’t feel heavy at all! The best thing, I mean one among the best things I like (trust me, if I go on about the things I like, IÂ’ll end up writing for pages :p ) is the fingerprint sensor! It has been placed in a very good position behind the mobile, below the camera. It makes it easy for us to unlock while getting the mobile out of my pocket itself, and also helps with taking pictures easily.. I just loved it!! Ek Number LeEco!
3. Le 2 is certainly great device.
The best features I like about this mobile, that too for this price isÂ…
1. Fast charging! ItÂ’s too good. It goes from 0-100% in 80-90 mins.
2. It comes with Qualcomm Snapdragon 652.
3. Back camera is 16MP and front camera is 8MP which is great.
C.feels light in hand and super build quality.
D.tÂ’s an amazing device, and definitely worth the money. Go for it
Le2 Long Wait is Over!! Awesome Product.
Le 2 is the awesomest smartphone I have used so far! It has all required features from 5.5 inch display fits perfectly in your palm ,16 MP rear camera, fingerprint scanner, fast charging feature, IR Blaster and all the sensors. It comes with SD 652 with 3/32 GB RAM and ROM which works very smooth and gives you high performance. Adreno 510 helps you in running all high end games. Built quality is amazing, looks premium. Type-C is the new upcoming tech which is embedded in this phone. VoLTE will also be available with the upcoming OTA.
5. Le 2 is the best,all in one !
The best buy, as of now! ItÂ’s probably the most affordable, feature rich and well balanced phone as of now in sub 15k range!
Performance is smooth and simply amazing. Combination of SD 652 and Adreno 510 gives you all. Running multiple apps and play any high end games, no lags at all. eUI is well optimized with fully customized new features and thankfully it runs on Android Marshmallow. Thank you LeEco. IÂ’m SuperFan!
16 MP rear camera and 8 MP front camera is the perfect DUO.
Build quality with 5.5-inch full metal uni-body, as usual like all LeEco phones is simply premium.
Fingerprint and fast charging features are exceptional.
6. Awesome phone to buy if you plan for 5.5-inch size of display.
I bought this phone on 1st flash sale and following are my observations.
1. Light weight.
2. Audio Quality: Very crisp and clear with CDLA. (Tried in one of the meetups)
3. Display: Full HD and it is Awesome. Beauty in itself.
4. Build quality: 5.5-inch full metal uni-body feels premium. Perfect craftsmanship.
5. Games: Plays all high end games smoothly without any frame drops and lags.
6. Camera: 16 MP rear camera with PDAF and 8 MP front camera as a selfie shooter is brilliant.
7. Storage: 32 GB with option to connect USB OTG is cool.
8. Rose-gold color variant looks damn beautiful.
7. Le 2 is Sensational.
Just received today. It seems to be perfect as per my expectation; perfect display, weight and feel. Thanks to Flipkart for such express delivery. Fast charging is working awesome, 3000 mAh battery is a beast which gives you a day of backup with quick charging feature. eUI is the best UI I used so far. Enjoyed watching movies with L