I just had the most exasperating 20 minutes with LG, the people that make my cell phone. The model I have came out less than a year ago and it has a one year warranty. The cord for the phone charger crapped so I just spent 20 minutes on the phone trying to tell the rep. that this phone has got to be under warranty because it hasn't even been out a year yet and it has a year warranty. Then their rep. wants a receipt for a phone that hasn't even been out a year with a year warranty to prove it's within the warranty period! Unfortunately I no longer have the reciept (My fault). Then this man while still insisting that we need some information that is contained on the receipt starts to get even more nasty when I ask him what information he needs. He tells me he needs the IEI number so I tell him I have it since it's on the phone. After he hits that dead end he then tells me he needs the model number which I tell him is also on the phone so I could provide him with that as well. At this point it gets even worse when he tells me he needs the receipt to find out which model cord it is.
Having had just about enough of this person after that obvious lie since there is only one model cod I ask to speak to a supervisor. After about just enough time for the original representative has had enough time to tell the next person who gets on the line what he has told me She gets really nasty and tells me there is nothing she can do and wants to know if there's anything else she can do for me. Needless to say I told her no and hung up.
Fast forward to today:
Realizing that these people have absolutely no comprehension of what customer service is I just decide to go ahead and purchase a new one from LG since only original equipment will work with the quick charge feature in the phone, so I go to LGs website with the intention of ordering one. After quite awhile I finally find the parts ordering page and try to order and pay for one. At this point the website tells me that they do not sell this cord and gives me the phone number to their parts distributer who promptly informs me that they don't stock that part and that I need to order it from LG, the people who just told me that they don't stock it.
So here I go back on the phone with what I now refer to LG's lack of service service department and once again request to speak to a supervisor. This turns out to be the nastiest person that I have ever had to deal with in my life! When I tell him that I would like to speak to his supervisor he tells me that he is it and there is nobody above him for me to talk to. Being relatively certain that this obnoxious man is not the CEO or president of LG and when I asked him if he was he lost it and started to scream and curse at me. So ended that conversation.
I have just got off the phone with Verizon who has provided me with some contact information at the LG Corporate Headquarters in the USA and am hoping they return my call after leaving the corporate level customer service head honchos a message. The only bright spot in this whole fiasco is that Verizon informed me that while it is not original LG equipment they now carry a replacement cord which they have tested and it does conform to the requirements for fast charging and they are sending me one free of charge.
plz help :(
got lg g4 20 days before ,,, now my touch works automatically some time, uper left corner,,
pls ans me in detail its hardwear issue or softwear ,, ????
sory for my bad english
I am still hoping to see an LG future flagship with the 5.2" screen, but not taller than 138mm i.e. similar height as in LG G2. I am a LG G2 user since 2013. Till now i have tried many types of flagship phones, but i can say that LG G2 still remains the best pocketfriendly, one-hand usable and battery endurance phone.
To the people who are critisizing the g4's battery life; the battery life is decent but not as good as my previous htc one m8. However for people that are not pleased with the battery life of g4 , im gonna tell you that to increase battery life just simplely switch off (location) and lower screen brightness and set battery saver as "immediately" .
Im getting a full day of use with this beauty!
hello guys, if my mobile model is for Asian market, would it make any difference if i'm living in Egypt. this is my first time to buy a mobile from abroad
I have got my fone for 7 days now. Absolutely happy with my purchase. THE BEST smartphone of 2015 for the price range. Don't put the blame on the phone in general for any hardware of software issue that is particular to your copy. This can happen during mass production. In general, brilliant phone !!
I purchased the LG G4 phone online and had ordered the H815T for use with Optus network in Australia. However they sent me the H815 model. Can anyone tell me if I should return it for the model that was advised or would the H815 do the same job in reality? I enquired with Telstra and Optus as to what model they sell and Telstra sells the H815 but Optus sells H815T
Jrz, 01 Nov 2015How to set app yahoo business mail on this mobile. Thanks.Maybe be wrong answer but in Playstore their is a "Yahoo Mail" app I use it for my normal email but don't know about business email.It is free anyway so can try it.
TsvetanHristev, 31 Oct 2015Hey guys, i'm a S II Plus user and i'm very tired from this phone, have been using it from mor... moreGo the G4, best camera, plays almost all Music files, great big screen for video playback, expandable memory and replaceable battery. Also you can replace said battery in under a minute. Yes battery does drain with heavy use but it's a lot better than Samsung Galaxy S6. Good luck with your choice.
Hey guys, i'm a S II Plus user and i'm very tired from this phone, have been using it from more than 2 years and i really wish to for a better one.
I saw the S5 Neo before a 2 months and now im wondering which phone should i buy, i mostly like the S5 Neo more than my old one, cause it's a lot more faster, got more storage(well, it's 10,5 GB free, but it's better than 2-3 GB(don't remember now) from the S II plus), but i was wondering from now on to get a phone that will have Android 6.0.
I have read all the comments here, one guy said that the S5 Neo will only get Android 6.0 and nothing else than, so i'm now really confused about Android version's(i wish maybe for another update than the Android 6.0)
My other choice was Huawei P8, but the battery is lower than the S5 Neo by capacity,its not removable, but i have read it's good enough for normal use, mostly like listening music, playing video, calls or web browsing - mostly i will use my phone for music, browsing, games(i'm not that kind of a gamer) and calls ... and the speakers are on the right(when flipped) and when i play games or watch video - i will mute it somehow.
Other choice was LG G4, but i hear that this phone battery isn't even good, it's somehow too bigger(5'2 it's enough for me), that info is from the site trustedreviews ...
So, what's worth it to buy??
chowder, 31 Oct 2015Will there ever be LG G5 next year? I like this phone but yet i want a beast~Definitely! Hoping they do not sacrifice future expandability for a different design language like how Samsung did.
what's the accurate time when my LG g4 will update in 6.0 in India......? please reply or help me if you are confirmed.
Ibnahoo , 30 Oct 2015HTC then Sam then way behind the LG sure he is kidding :) HTC with its very bad camera , lacks the premium look and overheating with its shity SD810
go for G4 then S6 or Z5 ,, don't go for HTC At all
i got this phone from 3 days ,, everything is great here is my thoughts about the phone :
+ build quality is top notch equal to my ex phone( my previous phone was xperia z )
+processor power and gpu are fantastic powerful enough for all games and tasks.
+display has gr8 viewing angels and contrast and high pixel density ,and its bright enough to use it indoor and outdoor
+battery last one day with above moderate usage like facebook ,whatsapp ,8 pool, boom beach etc...
+loudspeaker is superb , I've always wanted a phone with a quality loudspeaker to hear music over it
+front camera is perfect quality and colors are good , but it has a narrow fov (field of view)
+back camera is a true masterpiece very accurate colors , fast laser focus , good fov , it has a very professional manual mode to capture special moments perfectly.
+LG Egypt added a very special package with the phone ( Extra 3000mAh battery + extra Battery Charger+ Smart case )
+LG Optimus UX 4.0 UI is good but lacks some customization like (Add/Delete home screen - Sort Apps by Most Used ) and some things may be not useful for all people ,but the UX is working perfect and no lag at all.
Thanks for reading this,,,,
Kindly help. My whats app pictures are not being displayed in gallery. Always i have to go to whats app folder to see it. How this can be shown in gallery. kindly help and intimate the procedure.
Will there ever be LG G5 next year? I like this phone but yet i want a beast~
The Life is Good :), 30 Oct 2015This is a phone that ANYONE would be happy to own. Beautiful screen, fantastic camera, loud sp... moreI recently go this phone too and I'm very satisfied with it, just like you. Solid phone overall.