GSMArena.com GSMArena.com

Tip us

1.5m
109k
RSS

EV

Merch

Log in

Login

I forgot my password
Sign up
  • Home
  • News
  • Reviews
  • Videos
  • Featured
  • Phone Finder
  • Deals
  • MerchNew
  • Coverage
  • Contact
ADVERTISEMENTS

LG promises OTA updates to smartphones, new customer care

  • Post your comment
  • Comments (27)

01 August, 2011

LG Android Touch UI

The LG OTA updates app and remote assistance services got their debut in Korea and now LG is making it clear it will offer the same services widely to Europe, the Asia Pacific region and South and Central America throughout the second half of the year to its premium line of Optimus smartphones - the Black, 2X and 3D.

First off, customers will get the FOTA app - "firmware over-the-air" so they can get the most current updates for their phones wirelessly (as other makes offer them). This way LG Optimus owners will get software updates directly to their phones without the need to connect to a PC.



The remote call service will be region and operator-dependent and will connect users to a member of customer service through 3G or Wi-Fi, should a problem occur with their phones. Thus users won't have the need to necessarily visit an LG Customer Information Center or a service-station. This will be done through the pre-loaded "Remote Call" application.

Once the user is registered, LG's remote customer care assistants will get wireless access to the smartphone in order to quickly see what the problem is. Customer Information Center assistants won't get access to private information like emails, messages, pictures and calendars unless the customer has consented to it.

Both services will be made available in the second half of this year.

Source

Related articles
  • Flashback: LG G5 tried to wow the crowd with its Magic Slot, but failed Flashback: LG G5 tried to wow the crowd with its Magic Slot, but failed
  • Apple considers turning to LG for microLED smartwatch displays Apple considers turning to LG for microLED smartwatch displays
  • LG Display shows off a 12" display that can stretch to 14" LG Display shows off a 12" display that can stretch to 14"
  • Video shows off the cool features of the LG Rollable and how its display wraps around the back Video shows off the cool features of the LG Rollable and how its display wraps around the back

Reader comments

a
  • alex
  • A94
  • 04 Aug 2011

We have 2.3.3 update in Romania on Optimus One for over 1 month now. But I don't thrust LG at all. I had 2 phones made by LG and every time I had issues with them. LG never fixed the phones and I couldn't get any type of help. With all other phones I...

  • Reply
A
  • ABC
  • TRG
  • 04 Aug 2011

I dont trust LG nowadays bcos they failed to keep their promise for Op1 update to Android 2.3.3. Till today they have not rolled out anything and not to mention that they again undertook the next public statement of such Customer Care.....rubbish.

  • Reply
?
  • Anonymous
  • Lax
  • 03 Aug 2011

All Android phones, regardless of make, should become independent from Windows PC. FOTA is the solution. Well done LG! Cheers!

  • Reply
  • Read all comments
  • Post your comment
Total reader comments: 27

ADVERTISEMENTS

Phone finder

  • Samsung
  • Apple
  • Huawei
  • Nokia
  • Sony
  • LG
  • HTC
  • Motorola
  • Lenovo
  • Xiaomi
  • Google
  • Honor
  • Oppo
  • Realme
  • OnePlus
  • vivo
  • Meizu
  • BlackBerry
  • Asus
  • Alcatel
  • ZTE
  • Microsoft
  • Vodafone
  • Energizer
  • Cat
  • Sharp
  • Micromax
  • Infinix
  • TCL
  • Ulefone
  • Tecno
  • Doogee
  • Blackview
  • BLU
  • Panasonic
  • Plum

All brands Rumor mill

ADVERTISEMENTS

Top 10 by daily interest

  Device Daily hits  
1.Samsung Galaxy A5453,182
2.Samsung Galaxy S23 Ultra29,285
3.Xiaomi Redmi Note 12 Pro28,780
4.Xiaomi Redmi Note 12 Turbo26,768
5.Tecno Spark 10 Pro26,432
6.Samsung Galaxy A3425,092
7.Meizu 20 Infinity22,550
8.Apple iPhone 14 Pro Max19,998
9.Realme C5518,936
10.Apple iPhone XR18,831

ELECTRIC VEHICLES

Meizu unveils Flyme Auto car software Meizu unveils Flyme Auto car software Nissan introduces three new Ariya trims in Europe, including top 389 hp versionLancia releases first images of upcoming EV concept
ADVERTISEMENTS

Home News Reviews Compare Coverage Glossary FAQ RSS feed Youtube Facebook Twitter Instagram

© 2000-2023 GSMArena.com Mobile version Android app Tools Contact us Merch store Privacy Terms of use Change Ad Consent Do not sell my data