I can't honestly recommend it. We have 2 of them. One has developed a problem with keyboard entry being v-e-r-y slow in responding. In fact, I have resorted to using the stylus for text messaging. A second ES400 started displaying the same problem, only now it will only do a partial boot and then hangs up - it turned itself into a paperweight. Both phones have the lates FW in them. I can't believe that Motorola (Symbol) went to market with this product.
clyde, 09 Jun 2012just got one and it is impossible to useBin it !!!
tillie, 14 May 2012Hi, I'd be very interest to know if your company went ahead and purchased the ES400 devices.get MC65 instead has better scanner.
Yankee2791, 27 Jan 2012God I hope it's not as bad as they're saying my company is beta testing it in a fairly large m... moreHi, I'd be very interest to know if your company went ahead and purchased the ES400 devices.
MercuryMorrison1, 26 Apr 2012Worst phone ever...I have to work with this PoS every night when I go to work...This phone alm... moreShow your boss these reviews. Fortunately I don't use the scanner, but the phone regularly rings once then drops to voicemail (in between crashing, and randomly beeping all day - anyone else having that ?) It's got so annoying, that out of work hours, the back and the battery comes out !!
This phone is a great idea poorly implemented. There isn't much bad to say about the hardware but the software is in sad state. Like many manufacturers, they tried to give Windows Mobile a make up and they only managed to make it more difficult to use, sluggish and buggy. I alread had a Windows Mobile phone before this (a Samsung EPiX) and the optical mouse was one of my top priorities. Vanilla Windows Mobile makes no sense but I installed a program called "Quick Menu" that added a lot of usability to it. However, this phone is so difficult to use compared to it. They tried to "improve" the standard Windows status bar and they only managed to make it more difficult to use. Back in my EPiX, the volume control was easy to adjust, you simply clicked in the top icon and adjusted it. Here you have to click the side button and act fast or it will fade out. The same happens to the camera, it has a timer and won't allow you to leave it on indefinitely. I guess, they should consider dropping everything and providing a vanilla Windows Mobile build on it. That's what they did on the Samsung EPiX and worked great.
Worst phone ever...I have to work with this PoS every night when I go to work...This phone almost never works right...And unfortunatly for me my job requires that I scan a certian amount of barcodes everynight to ensure that I am actually making my rounds. Half of the time the phone will not scan correctly and when it does its only after great effort trying to posisiton the scanner so it can read the barcode.
My manager has gotten onto me once before because of this phone...Despite my and others complaints he refuses to beleive that this phone is the PoS it is despite the fact that we are on our third one. This phone is EXTREAMLY frusturating to use and rarely works properly.
I personally don't know much about phones...But I can't reccomend this one at all...Stay away...Stay FAR AWAY.
Civil engineer, 27 Sep 2011This is one great little device! Have had one since January 2011. It has incredibly good displ... moredo you work for Motorola as this phone is junk a expensive door stop I'm on my 4th 2 broken screens and 2 that keep turning off then can't turn on without removing battery
Worst phone I have ever seen, we deployed this to our sales force, after four months we scrapped it in favor of iPhones. Horrible device, if you can't talk, why have it?
I have been using this device for about three weeks now. Giving it a good test.
And I have to say this is the biggest piece of junk I have had the dis-pleasure of having to use.
Battery life (even with the large battery) is terrible, the device locks up, dropped calls are everywhere, the screen size is to small, the touch screen is more like a beat on screen.
Of all the phones I have used from motorola (about a dozen or so) this has to be the worst one I have ever seen. I gave it a good test, the benefit of a dought. But it does not measure up.
Its a true waste of money and time.
Fulla, 14 Mar 2012If you are UK based I can help you with a fit for purpose alternative to the ES400.I would love an alternative
Fulla, 14 Mar 2012The ES400 is not a rugged device. It's got an IP rating of 42 which is not rugged, no drop spe... moreI think like most perople who have commented here, the person who purchased them, is not the same person that is unfortunate enough to use them !!
The ES400 is not a rugged device. It's got an IP rating of 42 which is not rugged, no drop spec to speak of. It's meant to be a phone for business use.
A rugged device should have an IP rating of 54 at least and IMHO a drop rating of 4 foot to concrete.
So for all those unhappy with the ES400 what did you look at before buying it and what will you move to next? Be interested to hear what peoples main uses are of the ES400.
Yankee2791, 27 Jan 2012God I hope it's not as bad as they're saying my company is beta testing it in a fairly large m... moreIf you are UK based I can help you with a fit for purpose alternative to the ES400.
Maxim, 02 Mar 2012Reading this blog it looks like many of you have not updated your units. I have a few in my bu... moreIt fixed all your problems, or the employees stopped whinging about it ?? Even with the latest firmware it crashes, loses calls, drops bluetooth, and is the most un-ergonomic design I can think of. No-one uses a stylus anymore (which incidentally drops out of the phone as it does not clip in - and either is lost, or if it's on the string - breaks)
Link got cut off frommy last post - https://docs.symbol.com/downloads/405Bw65XenUL023102.zip
Reading this blog it looks like many of you have not updated your units. I have a few in my business and had some of the issues you mention, but Motorola issued a new software download and it fixed all our problems..try it.
http://support.symbol.com/support/search.do?cmd=displayKC&docType=kc&externalId=13325&sliceId=&dialogID=290366447&stateId=1 0 290362195