If your phone is dead and factory restore doesn't help, you need to flash it using RSD Lite 6.1, the motorola USB drivers, and an image of the 4.4.2 firmware prepared for RSD Lite.
Such an image isn't available yet, I think.
I asked for it on forums.motorola.com and forum.xda-developers.com; hopefully someone can provide it.
Dmitry, 24 Mar 2015My RAZRi died during update to Kitkat :( now I can see only M logo and after that the phone is... moreSame problem here. Even hard-recovery / reset to factory settings does not work anymore. Any solution anyone?
My RAZRi died during update to Kitkat :( now I can see only M logo and after that the phone is going to reboot again. I'm totally sad and do not know what to do
Finally update: Android 4.4.2, Kit Kat,
I like Motorola XT890!
Kitkat update is finally available, at least for EU retail versions. Experience is much better overall but I still advise using a more modern looking launcher. If this update had come earlier I probably would have stayed with the phone for a while longer but It's taken far too long honestly.
I updated it to 4.4.2 trough standard update check and download
If I can do it in Croatia where Motorola has no support than you can do it in other countries
Prem, 11 Feb 2015@Ryan- Even I faced similar issue.
I used this phone for 2 years and suddenly it switched off... moreGot the same problem here. Was solved by reflashing an original Motorola rom with RDS lite.
You may try it, but at your own risk :)
It's strange that this issue comes out after some how two years of usage. I got the same probleme whcih i solved by reflashing original motorola rom using RSD lite tool.
This phone is really mire than 1 cm thick. As actually all droids are being Measured to mislead the buyer, cos they are measured in the lowest and thinnest part. The same i got when bought my first android huawei ascend d1 it is also 1 cm or more but i can forgive it cos only stretching parts are camera and speaker, which are 20 per cent of the phone. But measuring like this all motorola droids is unforgivable.
a very lovely phone but cant get my extra 32g to work, I have tried all method I know. can someone help me out, cos I need to do more downloads but it keeps saying no space.
I love this phone but why will itnot play videos in hd on youtube, it doesn't even go higher than 360p
linda, 10 Feb 2015I have exactly the same problem, has anyone been able to sort it out? Mobile update
@Ryan- Even I faced similar issue.
I used this phone for 2 years and suddenly it switched off.
I have just tried to restart it and it is not going past the Motorola logo and I can't turn it off again. Must wait until battery drains out and switches off.