Samsung acknowledges Galaxy S5 Lollipop update issues Comments
- AnonD-609087
- ksm
I am so glad I'm not the only one having problems. This sucks!!!!
- AnonD-609029
- 39x
kendall, 10 Nov 2016just upgraded my s5 and now i cant use i funny will there be a update to fix this and the batt... moreDo you know the name of the dreadful update!
- AnonD-609029
- 39x
Hi wonder if anyone can help me. I have the S5 and am on 6.01 marshmallow after Samsung decided to update my phone when in for repair.it took ages getting used to itm. I have now received notification of a new update. I have read lots of info about people recently updating their S5 and having huge problems. I have put off installing this update until i can find out if it is this update that people are having major issues with.can anyone tell me what this update is called? Just got the notification yesterday. Thank you in advance for any help.
- kendall
- Q9q
just upgraded my s5 and now i cant use i funny will there be a update to fix this and the battery sucks now as well and it freezes all the time......
- Mich
- jRq
I am so pissed with this recent upgrade. My charge doesnt last, i go down 70% in 5 hours (and not even in use). Repeated texts. I want samsung to replace my phone, or possibly the dowm payment i paid for the phone. May finally leave samsung after years....
- Arc210
- LaT
AnonD-606934, 05 Nov 2016I have a Galaxy S5 and after doing the software update about 2 weeks ago my phone has not work... moreI've sworn by Samsung for years, but since having numerous problems with my S5 (having it sent away three times on warranty because the phones speaker and touch screen kept failing or coming away) I got sick of never having a phone, they kept it for a month at one point because they 'didn't have the parts'. The last time they said I would have to send it away (for the previously mentioned problems) I told them not to bother and I bought an iPhone 6s, genuinely haven't had a problem since. Slightly more exspensive than a Samsung android phone, but hey, at least it works!
- Bobby
- mHp
Last update 5/11/2016 has slowed my s5 down,when will the fix be ready?
- AnonD-606934
- kEA
I have a Galaxy S5 and after doing the software update about 2 weeks ago my phone has not worked properly. I get an error message about not starting correctly and even having spoken to Verizon support for about a total of 4 hrs. We CAN NOT get it to start up. I called Samsung support last Tues and the tech was useless could offer no assistance Then wanted me to send the phone back. at my expense. It is not quite 2 yrs old and therefor out of warranty. Today when it totally WILL NOT shut down or even after a wipe & reboot will not start up Verizon contacted Samsung to see about my sending the phone back for repair( was told Samsung sends box and shipping label) and they were advised that ONLY phones in warranty are being accepted for repair.prior to your software update it worked fine, How can I attempt to get assistance to get it to work. ERROR MESSAGE I get now & have been getting since the update is START UP FAILED YOUR DEVICE DID NOT START UP SUCCESSFULLY. USE THE VERIZON SOFTWARE REPAIR ASSISTANT ON A COMPUTER TO REPAIR YOUR DEVICE.IN THE UPPER LEFT CORNER IN RED IT SAYS SECURE FAIL: MODEM.Samsung chat support said to try what I advised I already did more than once and then stated: Due to current business conditions, Samsung is temporarily suspending all Out of Warranty repair. We apologize for any inconvenience this may cause.. So now I have a useless phone and have to buy at an outrageous cost another . Issue is what brand to get.. Really hesitate to get another Samsung product
- AnonD-606809
- 0RI
Since the last update my phones been extremely slow. I've been deleting apps, unnecessary files, everything except a full reset and still it's clunky and irritatingly slow. The screen timeout is set to 15 seconds and yet I'll find it still on two minutes later. The battery is draining in half the time it used to. Trying to do anything on my phone now takes twice as long meaning the screens using even more and if it wasn't for my portable battery pack I would be without a phone half the day while I'm out and about. Sort it out or I'll be switching to Apple.
I've been a big fan of Samsung since the note and have always had them since then however this is totally unacceptable. My contract runs out in a couple of months and if this issue is not sorted FAST I'll be going to another manufacturer for sure.
- Jim
- nGf
I updated my samsung A5 and now it bleeps during the night as if it keeps disconnecting from the charger, it looks ugly, some of my apps now take ages to connect to the network and i dont get notified of messages until hours after they are sent. Its awful!
- Zrah
- LaT
Galaxy S5: I was going coocoo yesterday with this new update but then most of the today was it was ok. Then it started acting up again. I was just about to start uninstalling stuff when I unplugged it! It came back to normal! I plugged it back in again and try to use it... it went bonkers!
Samsung is forcing us not to use our devices whilst it's charging! Apparently!
- Frustrated
- 4JX
Ok, Note 4 Edge... After last update
Battery drains
Shuts off at 30%
Random reboots
I hate iphones...but...what the hell here!
This has been the worst update year for Samsung. Starting with the 2 stage update in March!
- AnonD-606179
- jI%
This update is making me go insane. I updated my galaxy s5 a few days ago, and immediately after updating, my phone became about as helpful as a brick. It runs SUPER slow no matter what I am doing. I try texting and it takes 3 minutes to type 1 word. I tried wiping my cache partition, but this had no effect on the overall lag. Please come out with a patch soon or I will probably throw my honorary brick at a wall.
- AnonD-606015
- 4$X
My phone restarted itself yesterday and when it opened it was updating and went to a factory reboot. I lost everything! My apps, photos and contacts. Luckily the cloud saved my photos. I restarted my phone this morning and my contacts came back. I called Verizon yesterday and was told that this was strange because this doesn't happen on the Galaxy. This is the 2nd time this has happened on my Galaxy S5! Each time I was blamed like I had done something. My SD card was wiped as well. This is highly disappointing.
- Lisa
- 6EM
Since the update, my battery depletes within 2 or 3hrs of non-use. Ridiculous! I used to be able to go over night without charging. Also, I cannot text sufficiently. I start a text and the words seem to hiccup and repeat - example "I am I am on my way on my way my way"
Trying to figure out how to uninstall this update!
- Stacey5426
- p6d
Since the update it's got the following issues
- running slow
- freezes
- black screen
- screen flickers on low light setting
- camera takes far to long to take a picture
- battery drains in hours!
- Arju
- 7sp
What is wrong with this latest update? Couldn't send & receive text anymore! Is there any patch for this? Since the last 3 updates they are getting really bad.
- Zee
- KG1
The update is been bugging me nd thought il just read it bout it here b4 updating
Looks like aftr all ur comments i jst stay away from updating my s5
- AnonD-605413
- ijZ
Jay, 25 Oct 2016We lost our new baby's first photos too.
Very upsetting.
Have you had any advice?
-I'm hop... moreif you have stored pictures to your sd card then that could be retrievable - if you are lucky. cards have this system of storing "raw" data that can still be interpreted by some software if you can get one. try looking thru search engine for "data recovery wizard" or the likes.
to add up to your frustrations, i too have lost so much data due to this update. no suggestion worked for me from all of the blogs and posts about fixing it. factory reset and re-installing stock os never worked. maybe i'll just go to one of the samsung shops and smash my unit with one of theirs. waste of money. such an over-rated brand. was once tagged as the only brand that keeps android alive in competition with iOS, totally not true. for 10 years, i was not impressed by the low quality of their "pre-S" series, i should never have expected any good from what they produced after. crappy.
- Pissed
- Ybt
S5 on T-Mobile here, I had some updates waiting this morning (11/1/16) so I went ahead and accepted them. Unfortunately, the touch screen has now quit working so the phone essentially does nothing, I have tried taking out the battery/SIM/SD card and waiting for a while (several times) as well as did the system cache clear but I am having any luck. Pissed.
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