Samsung acknowledges Galaxy S5 Lollipop update issues Comments
- FryDaddy
- q9j
The last two updates have been a disaster. Loss of password access, couldn't send messages and the latest issue when we go to an area with no service the phone will not start picking up cellular service until we reboot and sometimes that does not work. This happens on BOTH my wife and my phone. Dah thinks its a software issue? Like many these are our only phone devices and this is un acceptable. I really don't want to go to Apple but what are our options. Need a phone that works.
- Jenni
- p6d
victoria, 29 Sep 2016same thing. cant call out. cant send messages. all after the update early september. thinking ... moreI asolutely agree. I never got my S5 sorted after the last Samsung update. I sent it off to the shop for repair three times for a charging/ sudden battery drain that coincided with the firmware change but they couldn't fix it. Eventually I just gave up and just use my spare phone for my main handset now.
- victoria
- 4Y8
Anonymous, 17 Sep 2016My phone is completely unusable since the update. It can't connect to the server, I can't ema... moresame thing. cant call out. cant send messages. all after the update early september. thinking about an iphone too. cannot believe i am using this phone for simple things, i am not an advanced person, and i cant even call my mother. this is ridiculous and a huge toss of cash into the toilet. thrilled that the phone looked so cool and had sport features. i am so mad at samsung for making this crap. the updates that i dont need that are completely unessessary are ruining my ability to even make a simple call. done. i am just done. have a useless phone that has been useless for days even after reboot and all the supposed fixes i have tried from online forums. phone is GARBAGE.
- AnonD-591032
- n5q
Same for me today, forced the update despite me telling it not to.
All my quick toggle buttons are missing from the shutter, lost 20% battery in 5 mins, phone got hot, wallpapers and notification sounds were set back to default.
Thank god I had a custom recovery..... it might be a 6 month old recovery file with none of my most recent app installations, but boy o boy do I not care about that, at least the phone is working how it used to - for the time being anyway.
If this happens again, I'm most definitely going with a custom ROM.
- AnonD-460228
- arD
The latest italian release of Marshmallow doesn't solve nothing. Wifi and Bluetooth still unstable, losing connection, switching off continuously!
I've spent more than 8Gb this month for this reason!
What the duck!?
- Marlart
- qHy
Lawl, 23 Sep 2016Hey guys, after reading the comments I discovered i'm not the only unlucky guy here with th... moreThe same thing happened to me. All of my pictures not on sd card were lost. I lost game data and documents. My phone is running super slow. I am really disappointed with this update.
- Anonymous
- 4K9
The new update android did does not let me connect my Verizon bluetooth to my Toyota car. Android new software update won't connect to Toyota setup. Help
- AnonD-148522
- Kh@
vishal, 23 Sep 2016Dear Friends, please follow the below steps to resolve the battery drain issue in Samsung ... moreClearing Cache will delete any of my data?
- AnonD-148522
- Kh@
CC user, 09 Sep 2016I updated my Galaxy S5 yesterday and experienced some of the same problems others have reporte... moreThank You
- AnonD-589918
- jSY
The Galaxy s5 update ruins your cell phone. I denied the update for as long as possible. It updated without my permission. That is the best description, pure and simple. Today I just noticed another demise, the dating and timing of your pictures information. One used to be able to see the date and the time a picture was taken. The calendar is awful. My cell now heats up horribly, burning hot. It never did before. I keep getting the message to set my default app to selection on screen.
Save me from intellectuals who think they are doing the world a favor. They should go back to the sandbox and learn how to play well with others. It will not let me add an additional email account. I had ALL of my contacts saved to Sim Card, somehow the update caused them to be lost.
My daughter's Note 4 she has to take the battery out to close it and then re-start it. My daughter did the only thing that could be done to "fix" the problem is a factory reset, but it has not fixed the problem of the cell phone battery reheating.
Apparently Samsung never heard the old expression: 'if it aint broke don't fix it'...
Whomever designed this update should be summarily fired. Between this update and the carrier, they want you to purchase new cell phones. Their "There are always some bugs with updates, I'm sorry." is NOT good enough. Not when it affects millions of users. I suspect I will now be forced to purchase an iphone. Way to go Samsung. Brilliant way to lose business~! I though companies liked to make money? My mistake.
- krakken
- qQW
GD, 25 Sep 2016Updated Samsung s5 software, and now my phone won't recognise my password. Has anyone received... morehaving the same problem with it not accepting my password at boot
- GD
- fuV
Updated Samsung s5 software, and now my phone won't recognise my password. Has anyone received any help from Samsung?
- Anonymous
- q86
New update messed up my phone really bad it picks and chooses who gets my messages and what messages I receive it's really making me mad and makes me wish I would of stuck to my iphone. I have to charge my phone at least once a day if not more. This needs to be fixed or you guys will loose alot of customers. Please fix this
- Lawl
- n7s
Hey guys,
after reading the comments I discovered i'm not the only unlucky guy here with the same problem.
The update asked me to agree with a lot of terms and agreements to use my files - contacts and so on so I turned it off but couldn't continue without agreeing.
All my contacts , music , files , and pictures are gone. I thought it didn't matter because I have a SD card but nope.. It wont recognise the SD card and all the apps etc that are on it..
- vishal
- KAB
Reubs, 22 Sep 2016Since the update i have noticed multiple issues. And mine was the same it ended up doing the u... moreDear Friends,
please follow the below steps to resolve the battery drain issue in Samsung galaxy S5 after marshmallow update (6.0.1) .
1. turn OFF the phone.
2. Hold the Vol Up Button + Home Button +power button.
3. Select the wipe cache partition.
4. Reboot the system.
5. Again Switch OFF the Phone.
6. Remove the battery.
7. Content the charger to the pone and turn on the charger without battery.
8. Press and Hold the power button for ~ 5 Sec.
9. Insert the battery by while the power button is pressed.
10. Release the power Button And turn on the Phone.
11. Let the battery to charge 100% Completely.
12. After charging the battery disconnect the charger.
After doing all the above steps please observe the battery consumed by google services And Android OS it will be less then 10% and over heating of the phone will be resolved.
- Cchiv
- qT%
Phone blacks out, messages only accepts one photo to send at a time. After receiving message with multiple photos, only one will open, then screen goes black for next ones. Is there a way to reset to previous software edition?
- Reubs
- tA5
Since the update i have noticed multiple issues. And mine was the same it ended up doing the update on its own.
issues I am noticing include the following:
- Battery life is terrible and i am having to put on charge multiple times a day. Chewing very quickly through the power
- phone keeps restarting on its own back to either black screen or the samsug boot screen. Keep in mind this is when i am half way through doing somwething important for work and then shuts off on me so i have to start again (its costing my business money in frustration and lost time)
- Phone is in sloth mode , not all the time but when you try call someone it has to think about for a while before it will dial and other apps are slow.
- cancelling calls that are incoming (only sometimes )and sends straight to message bank. Think this is because the phone goes offline with resetting itself maybe
- camera i cannot attach multiple pictures to files like you used to be able to. It lets your choose them but only uploads 1 picture (use my phone for work /business and upload photos of repairs to network and i now taking 15 - 20min extra per job and can be up to 8 x per day which is 2hrs 40min im not gonna get back.
Phone worked perfectly before update.
For those talking about apple, let me just say this is the same reason i changed from apple to samsung because apple had similar issues but i lost all my calendar and emails and also blue tooth (it would jumble my calendar and change times and dates of jobs on its own and i would turn up days early to a job or have complaints i didn't turn up.
Apple wont fix the problem
Samsung fix this issue or i want a new phone at no cost
- 1TM
- 0Yk
Worst update!
My "Samsung" MicroSD 64gb is trashed & says it's corrupt with an error code. Which wasn't cheap. Battery drains horribly forcing me to stay plugged in or not use it. Overheats without reason. For example while simply reading an article or email. Running slow...Ugh! I've noticed too many other problems, glitches, etc to list.
However, the first issue I had since the update was absolutely the WORST OF ALL!! I was recording my 5yr old son's 1st 'stage appearance'. His line was only had 2 words (so less than 30 seconds). After recording it turned off. I didn't want to be rude during the show so I just put my phone away. Later I went to show my son how great he did & NO VIDEO!
How about testing these updates first?!
- DG
- PEi
i did a big mistake of updating my Galaxy S5 software-the battery heats up, the cheeks heat up, the battery dies too quickly, others hear the robotic voice that's representing me, and before that-none of these issues existed!!!!!!!!!!!! it is off the coverage in the elevator-do not remember this also before the update. wuuuuuuuuuf..... going to look into htc phones....
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