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Samsung acknowledges Galaxy S5 Lollipop update issues Comments

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1
  • 1TM
  • 0Yk
  • 22 Sep 2016

Worst update!
My "Samsung" MicroSD 64gb is trashed & says it's corrupt with an error code. Which wasn't cheap. Battery drains horribly forcing me to stay plugged in or not use it. Overheats without reason. For example while simply reading an article or email. Running slow...Ugh! I've noticed too many other problems, glitches, etc to list.

However, the first issue I had since the update was absolutely the WORST OF ALL!! I was recording my 5yr old son's 1st 'stage appearance'. His line was only had 2 words (so less than 30 seconds). After recording it turned off. I didn't want to be rude during the show so I just put my phone away. Later I went to show my son how great he did & NO VIDEO!

How about testing these updates first?!

  • Reply
    D
    • DG
    • PEi
    • 22 Sep 2016

    i did a big mistake of updating my Galaxy S5 software-the battery heats up, the cheeks heat up, the battery dies too quickly, others hear the robotic voice that's representing me, and before that-none of these issues existed!!!!!!!!!!!! it is off the coverage in the elevator-do not remember this also before the update. wuuuuuuuuuf..... going to look into htc phones....

    • Reply
      K
      • Kiran
      • mXn
      • 21 Sep 2016

      My Galaxy A3 screen doesn't turn on at all post the update. Any solutions???

      • Reply
        c
        • chicklet
        • Y2B
        • 20 Sep 2016

        I recently be can having problems with my phone shutting down with the screen going black while using ?? now I have a brown stripe across the bottom of my phone not quite clear. I had to close my security screen as I literally had to search in the dark to locate my password to open it up ! this is crazy !! my phone is 2 yrs old what's happening here :(

        • Reply
          ?
          • Anonymous
          • jBv
          • 20 Sep 2016

          Camera does not take pics or save them. It eats them. Phone keeps glitching. Slow. Freezes. Shuts off. Gets really hot. And I have to constantly charge. Takes forever to doiwnload. Went to meet my new Grandbaby. Took tons of pictures and they are gone. Sad. Please fix this. So irritating. Over it

          • Reply
            ?
            • Anonymous
            • qF8
            • 19 Sep 2016

            Anonymous, 03 Sep 2016After the update. My camera does not work.Mine too and it ate a bunch of my pictures. Overheating, slow and my battery is not lasting. Issues with the SD card. Yikes. I want my photos back! I am ready to shift to IPhone. Too bad. I loved my S5sport

            • Reply
              D
              • AnonD-586709
              • qEV
              • 19 Sep 2016

              I have to completely turn off my phone in between calls because it will not allow me to make a second call

              • Reply
                A
                • Aggravated
                • qUm
                • 18 Sep 2016

                Ken ANU , 16 Sep 2016Updated my S5 and and all apps on SD card need to be reload, play list all gone, music app d... moreExactly! My SD card was trashed. I'm starting to see why people prefer Apple.

                • Reply
                  ?
                  • Anonymous
                  • 4Ji
                  • 17 Sep 2016

                  My phone is completely unusable since the update. It can't connect to the server, I can't email, text, Bluetooth lights up but won't connect, half of my pics are gone, and wifi is nonexistent. In short, I have NO PHONE!!!! I went to the ATT store for help and they said I needed a new phone. I don't have the money to buy a new phone! Samsung, you guys need to test updates before you release them. After reading the comments here I'm going to try a repair place first and see if they can help.

                  • Reply
                    S
                    • Samsung no more?
                    • 4Kd
                    • 16 Sep 2016

                    Only since the release of the note7 and the latest update - I HATE the note5! I've loved it since I 1st got it.

                    • Reply
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                      ?
                      • Anonymous
                      • fxP
                      • 16 Sep 2016

                      AnonD-582983, 10 Sep 2016WotThe?! Don't Samsung test these updates? My S5 now lags to the point I want to throw it. It... moreThis update is useless why even sent updates to a phone which has no significant issues and was realeased so years ago

                      • Reply
                        K
                        • Ken ANU
                        • Y1b
                        • 16 Sep 2016

                        Updated my S5 and and all apps on SD card need to be reload, play list all gone, music app doesn't see sd card. Ridiculous & frustrating this is my last Samsung how could they not know about these issues before releasing.... I didn't sing up tobe a bata tester

                        • Reply
                          C
                          • Clyde
                          • km}
                          • 16 Sep 2016

                          RisqueOne, 15 Sep 2016This latest update has killed my love for Samsung. I have the S7 Edge, about 4 months old. I... moreDitto on that. Have to charge my phone 3 times a day. It used to last all day.

                          • Reply
                            ?
                            • Anonymous
                            • qUm
                            • 15 Sep 2016

                            Kk, 01 Sep 2016I finally did the update to my Galaxy S5 and it ruined my phone. It would no longer charge. ... moreI didnt "choose" the up date, it finally ran on its own and trashed my sd card. This will be the,last Samsung product I'll buy. Just discovered, don't know what else is wrong.

                            • Reply
                              R
                              • RisqueOne
                              • ktI
                              • 15 Sep 2016

                              This latest update has killed my love for Samsung. I have the S7 Edge, about 4 months old. I did the update last Tuesday night. The next morning I observed several issues. The phone no longer lasts all day... battery is 60% of what it used to be. The phone does not go into sleep mode after 1 minute like it used to and signal strength in my bedroom and garage are 1-2 bars...used to be 4 solid. I contacted Samsung and after several troubleshooting tactics, the last being a factory reset, the phone still has issues. The Samsung rep told me... "There are always some bugs with updates, I'm sorry." his final recommendation was to send the phone in for repairs. A 4 month old phone that has never touched the ground or water and was working perfectly before the update??? Historically, I could not stand iPhones, but I see why they have such a loyal following. Samsung's latest update and their issues with the Note 7 have placed them at the bottom of the food chain in my eyes. This weekend I am going shopping for the 2nd best phone out there... that is non iPhone. Shame on you Samsung. Your loyal customers deserve better.

                              • Reply
                                ?
                                • Anonymous
                                • IJq
                                • 14 Sep 2016

                                Update last night.bad move..now I have to restart the phone after every call.
                                I don't have time for this,as I'm in sales and this is my primary phone...
                                This is my 3rd Samsung..probably the last.
                                Are they doing anything about it?

                                • Reply
                                  ?
                                  • Anonymous
                                  • B{4
                                  • 13 Sep 2016

                                  Ready to slingshot my phone off the wall. Can't do anything. Running at a snails pace. Might as well not bother using it coz it's getting me so annoyed.

                                  • Reply
                                    ?
                                    • Anonymous
                                    • 8Hq
                                    • 12 Sep 2016

                                    After update for galaxy s5 I keep getting the message to set my default app to selection on screen.
                                    1. Select a Web page to open or click to send a message
                                    System Response:
                                    gives you a list of browsers or messaging options
                                    2. Select a browser or message option
                                    System Response:
                                    Message displays telling user they have selected the default app.
                                    Problem: Requires user to select OK each at all times, rather than just once. The system keeps asking eventhough the default app selection option has already been set in a previous time frame.

                                    • Reply
                                      c
                                      • crystal
                                      • NL@
                                      • 12 Sep 2016

                                      I did the software update, now I can not get the faceboon app to work and the Web page hardly works. but only on my home wifi. it will work on my data and on any other wifi. but it is not my Internet, cuz all my othe devices work fine. and any one else that comes in to my home can usee it as well. and this is just after the update. help!!

                                      • Reply
                                        J
                                        • Jen
                                        • myI
                                        • 11 Sep 2016

                                        I did the update on my S5 about a week ago. Everything was ok except I've noticed my SD card wasn't there anymore. It's in the phone and it can be read by my computer but the phone won't register it anymore.
                                        Is there anything anyone (Samsung) can suggest I do??
                                        Thanks

                                        • Reply
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