Samsung acknowledges Galaxy S5 Lollipop update issues Comments
- CC user
- Q{Y
I updated my Galaxy S5 yesterday and experienced some of the same problems others have reported ... no cellular data - couldn't make/receive calls and texts, couldn't access the web ("check internet connection"), etc. After a little digging I found that the update had removed my APN settings (Access Point Names settings). I use Consumer Cellular, so I was able to go to their site and find how to reset my APN settings for their network. Once I reset the APN settings I was again able to connect to their network. I don't know if this will work for everyone, but as a suggestion check your APN settings.
- chuckie
- 8br
I finally did the last update to my phone because I was sick of it popping up every time I turned the darn thing on. Now when I connect my phone to my computer to get my pictures, all the files are gone from the device. What the heck is up with that? I can't get my pictures, I lost my visual connect to voice mail and that is just to name a few. How do I get my files back the belong on the device? I want my pictures!
- AnonD-460228
- 0Nx
Since I've updated my S5 neo, Wi-Fi and Bluetooth be never worked well.
Some days they are completely unusable, other days wifi works for a while then stop, sometimes Bluetooth works and wifi not.
What the hell!?
I've tried every and any solution but never worked.
Samsung sucks
- Anonymous
- 2GI
nicki, 06 Sep 2016Messenger and Facebook won't connect on my Galaxy s5. Were working but now telling me "check ... moreMe too! How do I fix this? Samsung please fix these stupid issues
- Liz
- knT
I did the new update on 9/7/16 and it has erased most of my pics in my photo album. I am so mad and most of these pics were of my 3 children. Any way of restoring my cell phone to that date and getting my pics back???
- AnonD-582500
- IDj
AnonD-582500, 09 Sep 2016Since update can't send or receive mms messages!!!! PLEASE FIX It's an S6
- TheChad_?
- 4G6
I just updated my phone yesterday 9/7/2016 and now each time I try to login to youtube.com it is saying unable to sign in and then retry screen.
- julien
- 3J$
I did the update with my Sumsung S5 Mini
desaster !!!!
screen freeze , Battery over heating , Phone switching off , thought it was my phone only i change phone as i had another one .. same issue
what is the solution ?? please help
- nicki
- v%i
Messenger and Facebook won't connect on my Galaxy s5. Were working but now telling me "check internet connection'. I certainly have connection. JUst these apps not working.
- AnonD-581020
- 7Ij
Had similar problem in that after the update to Marshmallow 6.01 on my S5 Active couldn't connect via bluetooth to anything. Did the factory reset and that solved the problem with the bluetooth. Still really sucks that I now have to set up my entire phone again. The randomness of this is really interesting though. My wife's S5 (not Active) had no hiccups whatsoever after the update.
- AnonD-580952
- qGt
PapabearBarry, 01 Sep 2016Why does my Samsung S5 keep telling me I have a software update and need to delete any unused ... moreWhn you get a solution id love to know it. Because i am having the same issue
- Mr.B
- 4GB
I have a galaxy s5 and I just went through the new update a couple days ago now I can't recieve ant text or call people can't recieve my messages but when they,send back I get nothing.
- Greg
- 2Tq
Franknothappy, 02 Sep 2016Updated S5 23 August. Phone is now running VERY hot. Turning it off as concerned about heat o... moreDo a factory reset i had the same problem and my battery would last an hour at full charge and get burning hot so i done factory reset and it's like new, someone on here posted how to do it so just follow there instructions
- EmmaE
- 2Gf
I have a Samsung S5, and it was ok before the recent update, now it keeps freezing, and I have to take the battery out to close it and then re-start it. I have been a samsung phone user for years, sorry, I think next time I'm going to do the unthinkable and switch to an iphone
- LilMama5
- k@a
vj, 24 Aug 2016i have Samsung galaxy s5,i have a problem that my phone restart every time and the screen runn... moreWe have the s5 active same issue after an update. Unfortunately, the only thing we could do to "fix" the problem is a factory reset. It completely wiped the phone back to factory settings; but no more problems and we will NOT reinstall that update. To do the factory reset push and hold the power, volume up, and home buttons all at the same time. Hold these buttons until the phone turns off and back on.
Hope this helps!
- AnonD-579928
- IHt
I'm also receiving an error saying I don't have enough space for an available update, even though I do have. Been having other problems too, but figured it was just because my phone is old.
- Franknothappy
- XrY
Updated S5 23 August. Phone is now running VERY hot. Turning it off as concerned about heat of phone. When on and hot using up battery within a couple of hours. Also using more data whilst hot and using battery. I need to turn phone off and take out battery to stop what I assume must be a program running underneath. Happens most days.
Hope Samsung is aware of the problem with their phones!!
Any help?
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