Since the update my S5 my camera is MUCH slower, it takes several minutes before I can start taking pictures or view my gallery. My phone also no longer recognizes when it's plugged into a computer :(
PLEASE REVERT!!!! My phone was amazing, now all I can think about is switching to a different option
Updated S5 Galaxy and I now my phone will not charge. I receive an error message advising I use the factory charger.
Went to Verizon and the manager said I was the third person THIS WEEK with this issue. While I was there another person walked up with the same issue. Called Samsung from the Verizon counter. First tech hung up on me. Called again second technician Roy told me that since the phone is over 1 year old they can do nothing. I said I need to speak with a supervisor! He said he can take my information but they won't be calling me back! I but him on speaker so the Verizon manager could hear that. He repeated it. I let him know I needed this resolved by Samsung since it was there software issue NOT my or my phones issue. I advised I would start an internet campaign about this issue since this issue is effecting potentially tens of thousands of users and I can't even be assured a supervisor would call me back! 3 days later, no phone no access to pictures contacts etc and no return call!
Since the Lollipop update: My phone randomly restarts - still typing and it just happens. The battery is up to crap, it used to last AT LEAST a day and a half, now it barely makes 6 hours (even with screen on dim and no use). My e-mail doesn't sync, sometimes maybe manually IF I am lucky for that day. My internet is broken, it constantly states "cannot connect right now" - I have to switch between wifi and mobile data as this is never constant, either one or both will be broken and "not connecting right now" throughout the day. My apps crash, my exit button doesn't work most of the time, I can't type (it either lags or is stuck on one letter), and the general performance is about half the speed it used to be. I must say I am really disappointed, this was THE crappest experience I have ever had. Samsung worked so hard to dominate the mobile market and you trashed it in one single update.
Since my update, my Google maps is sending me in the wrong directions (sometimes blocks off of where I want to go), my swipe text sucks,and I lost my short cuts to WiFi, airplane mode, sound and other shortcuts and texts I get as a response from other people appear in the conversation before the question I send them. Plus, I really don't like the layout now. How can I switch back to the way it was workout losing everything on my phone?
update opened access to unsecured apps, my gmail account was taken over by a bot in New Jersey and started sending out spam emails.
Since this "update," my battery drains at record speed, my apps don't refresh, my email doesn't sync. Is there a way to put it back the way it was?!
Since update my phone answers on speaker and when I make a call it defaults to speaker. I can't clear the software update.
As usual, this update changes the look of everything - I really dislike the "flat" emojis - even though the phone will still show the 3D-type, when you put them in a text, they are FLAT - ugly and boring. Also, I can't seem to download my photos and videos with a USB - keeps telling me I need to purchase some kind of software to do that - really??? It's a USB hookup to MY computer from MY phone - why should I have to pay to download MY photos??? I absolutely HATE these updates.
Absolute joke of an update. My phone was perfect before this. Now it's restarting by itself 5 or 6 times a day. The key board has a mind of its own and just presses the same letters over and over again. My apps are all crashing and the screen is really delayed when going to unlock. Also having problems when viewing images from my gallery it goes through the pictures itself without me swiping left of right. I also use my phone for work and now it's useless!!!
Phone (S6) locked out for 3 hours immediately after update and for some reason then fired up with different app images on the screen. The apps then locked so was unable to use them or the phone. Tried factory reset - nothing happened so pulled the battery to unlock. Turned back on - battery charge at 86% and showed the battery on the screen but still would not turn on. What next?
Comment - I wish we had a choice whether to upgrade or not
Anonymous, 09 Jun 2016Updated my S5 this morning and it activated a new security login that I didn't have active on ... moreYeah factory reset your phone and get it rooted . this update is a joke done the same on my edge . took my finger print away told me to enter my password which I never set up . phoned 3 they told me to phone Samsung . phoned Samsung spent 3hrs on the phone then line went dead. phone back following day at 4pm 2 and a half hours later the lines closed still no answer . sent them a email 4 days later got a reply told me not my network provider can assist me . told them they said to come to you to be told I need proof of purchase of 3 to prove the phone is mine . went to 3 to find out about proof of purchase to be told I can get it but it will take between 3 and 6 weeks to get as it's in archive. spent a further 2 hours on the phone to Samsung to explain to them that I need my phone for work and this is unacceptable for them to tell me that of course new updates have their problems and I need to wait like everyone else and wait for the update that fixes the bugs and install that. I told them that I won't be able to install it as my phone is locked and won't boot up. and their answer was well you will have to wait until you can provide the relevant documents to show it is my phone .
this update has been a cock up since the word go. I had no issues before the update and I don't see why I was forced to update my phone.
so I recommend you root your phone take the update off and download a new one or roll it back . plenty of places show you how to do it if in doubt find someone who knows what their doing .
I had an issue with not being able to access my files after the update. I contacted Samsung tech support via Chat and he had me load a share program to access my phone and check the update. I turns out that the default after update on USB selects charging and you manually update it to File transfer. Swipe top of screen down and then select USB charging middle that shows active. You can then update. For other help go here. http://www.samsung.com/us/support/search/espsearch.us?pageType=support&keyword=samsung+s5+update+issues
I also notice fast battery drain, camera and picture files seem a little out of order and it scrambled some of my contacts ringtones and contact pictures.... ugg
Yes! Draining battery and my contact names are not showing up in my message inbox. Please fix
Sorry samsung u can stick ur phone were the sun doesn't shine,absolute crap since the update,back to iPhone.
It's been about a week since the update, my phone is losing battery faster and faster. It takes forever for text to show up. When it does, it doubles words with no spaces at warp speed. I cracked my screen because I was so frustrated with this. You have cause alot of damage to a utility that everyone uses for businesses and organization. You should feel terrible that this was even an option for release to your customers. If this isn't fixed ASAP, there will be no choice but to boycott all future devices including home theater and appliances.
I will be contacting you in more ways, seems this is a brick wall and these comments will never reach your terrible development department.
I am unable to attach photos to messages, and there are some videos that I cannot play or view. Is this because of the update? Please help.