I took mine to the Samsung support centre today- they said they'd had 40 S5 phones back in the last 2 days due to this update problem- apparently, it affects Telstra customers. He said that people should know that they DON'T need to do a factory reset in order to get their phone working again- of course I already had! So he sorted it out, and I was super happy, but after getting home and getting the phone all set up again, it suddenly went to almost 16GB of memory used, and was essentially the same problem all over. Except now my phone has absolutely nothing on it due to the factory reset!! So now I'm heading back to the service centre again...what a joke.
Eli, 02 Jun 2017I have the same issue with my S5 SM-G900I after update. Shortly after the update I got a mess... moreI removed SIM card and memory card, restarted phone, updates now installed. Reinstalled SIM and memory card, looks ok...except yesterday i bought new phone before i knew of update issues!
Vic trch, 01 Jun 2017This can be fixed through using samsung kies on your computer and doing a firmware upgrade and... moreThis suggestion doesn't work. I have tried it several times and so did the local telecommunications distributor - without success. I have been in contact with Samsung twice and their only advice is to let a Samsung technician assess my phone although we have no service centres within a 100km radius of our town apparently. Samsung appears unable to give any information about when they may have a patch/fix for this problem so the solution I have had to come to - ditch my S5 and buy a new phone
I have the same issue with my S5 SM-G900I after update.
Shortly after the update I got a message that the system storage is low and after that the phone was restarted and got stuck on Samsung logo.
I did clear the cache, this did not help.
I did factory reset and lost all my data. Again, after not long the system storage was full.
I found the following:
1. After power off/on my used system storage was about 8Gb.
2. The used system storage was increasing all the time, even with Wifi off, about 50Mb every few seconds until you get system storage full.
3. You unable to updated the phone directly again. It asks you to use SmartSwitch.
4. If you switch the phone off/on before it reaches full used system storage, in most cases the used system storage will be low again, in my case 8Gb.
5. If you donÂ’t switch the phone off before it reaches full used system storage the phone will switch off and you will to do factory reset.
So if you want to use you phone you can by switching it for short time before it reaches full used system storage.
This is the best virus by Samsung.
I am sure there are tens of thousands people with this case. Most people might not know that the reason for their phone failure is the update. Many will buy a new phone. I think people should be inform of this issue but not sure how.
I think the fix will need to be by downloading a new software in installing it. Most people might have issue with doing this. So this is a big problem from my point of view.
This can be fixed through using samsung kies on your computer and doing a firmware upgrade and installation . All information will still be lost but will fix issue. Hold power vol down and home button to enter recovery mode
Fozsam, 31 May 2017both my phone and my husband's S5's crashed after doing the latest update. went to Telstra st... moreEasy fix !! Download kies to your computer and do a firmware upgrade will Fix the issue!!
Anonymous, 01 Jun 2017to rectify issue simply follow the hard reset instruction
maybe plug into power as while boo... moreTried Wiping Cache, and factory reset. Got phone to boot once. Once booted, memory full so nothing worked. Power button and charging also do not work properly.
Phone crashed, and then will not boot or even power on normally. I need to leave battery out for half an hour in order to get recovery or download mode.
Thankfully I still have an S3 knocking about.
Not happy at all..I was all packed up ready to head off on a long trip!!! Nooo dam mobile now...and I really do need it....don't have anything saved on it...NOT HAPPY SAMSUNG!!!!!!!
to rectify issue simply follow the hard reset instruction
maybe plug into power as while boot looping or frozen battery will dissipate and expect handset to get hot and Samsung splash screen to stay present during software restoration for around 15-20mins unfortunately all information will be lost
My phone has done the same. It keeps doing a rolling setup and won't let me past the 1st few screens. Lost all my data and photos. I live 3 and a half hours from a service centre so had to buy a new phone as that is all I have. My telstra store also checked my phone and they had already had 3 in this morning.
Bazza , 31 May 2017Same here on my S5 , did the update overnight as recommended . Now just a black screen with sa... moreMine has did the exact same thing!!! How do you fix it when you can't even get anything on the screen😡
both my phone and my husband's S5's crashed after doing the latest update. went to Telstra store where techs were inundated with complaints. we were told to wait for Samsung to issue a patch to rectify dodgy update. don't actually know how we will rectify the issues when we can't access the phone and the battery drains so fast. Also note how fast the phone heats up which is a worry. phoned samsung and they could not fix over the phone despite trying several attempts at factory reset. will have to send our phones to samsung to rectify. extremely angry and frustrated at the inconvenience and the loss of data
Im am glad its not just me. Running a Telstra (AU) handset. Upgraded this morning. Internal device storage is constantly running out of disk space. Hit recovery mode twice and blown the device away and it still happens. What a joke. Obviously a problem with the update. I am over it too
Connie, 30 May 2017After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happ... moreAbsolutely ditto here - and the response from Telstra is I have to wait until Samsung have fixed it and send another update! As I can't use the phone with battery draining twice in last four hours, I can't actually use the phone! Fixed update or not, it will e hard to use on a phone that is unable to work.
Samsung have acknowledged the bug.. My Galaxy S5 crashed from the minute I installed the update. Ended up having to do a factory reset after using Samsung's Smart Switch to backup everything not on the SD card.
Lady on the internet chat said their techs were working on a patch.
Connie, 30 May 2017After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happ... morecall Samsung, same thing happened to me. they are aware of the problem they told me and that they are working on a solution.
Connie, 30 May 2017After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happ... moreis there anything u have tryed my phone ran that update dismorning and now its doing the same as yours.
had 8 s5s in today, all are fried from latest update. Cannot even get a ping response from handset