Samsung acknowledges Galaxy S5 Lollipop update issues Comments
- AnonD-535064
- 3xt
I updated my phone yesterday and since doing so, i cannot view pictures or videos. They just appear as black images with an error sign in the middle. Does anyone know who to contact?
- stephen
- EJG
After I updated my s5 last night my phone is now a plastic paperweight. It was getting warm then turning off by itself. Now it won't do anything, won't turn on, not even a start screen. Just blackness, like the souls of the people that released this update.
- Anonymous
- jAk
Jerks! I have lost all the pictures I have been taking over several month for an important project, all because people obviously can't test the updates sufficiently before sending them out. This is ridiculous!
- Anonymous
- nGP
I too have had problems since the update. My contacts list is unrecognisable, i have also lost some very sentimental photos/videos of deceased loved ones which are unreplaceable. What have you done Samsung i an so disappointed in your service as a ling time customer, i doubt if i will ever recvomend you again
- Tinkytink
- HKx
I can't even get in to my phone . Did update last not...was shocked as phone seemed to be boiling which has never happened before. Now it gives me a very brief window where it repeatedly asks me to change passwords...which I tried, I then finger swipe, then it closes. How do I use my phone...I am totally stuck now and have relatives from overseas here that I can't contact...help
- AnonD-534273
- kvD
Since my phone updated on 5/1/16 it is EXTREMELY hot and the battery drains quickly when I have nothing running. I have never had an issue before and now my phone can't be off of a charger for long. It is an Galaxy S6 phone. It got so hot today that I shut it off for fear that my phone would burn up. When I look at my battery usage it says that my screen is using 78% of my battery power???? How is that possible. The brightness isn't even 1/4th the way up. And the timeout is set to 1minute.
- Andy
- StU
New update on S5 MINI is utter bin fodder!!!! What on earth have you boys been doing in the Samsung lab? Thinking ways to ruin phones? Or is your huge corporate company just too rich that you feel you have to relieve some customers?
- AnonD-534096
- 0sb
lifesgood83, 07 Mar 2016With my latest update to my S5; my sd card is nonreadable. I have to restart my phone in orde... moreA week after the update (battery life was cut in half during that time and the phone was very warm) my SD card died. It's fried and can't even be formatted again. Since then, battery life is back to normal, so I think there's a clear connection :-(
- Anonymous
- 0sb
After I upgraded my S5 mini would always feel very warm in my pocket and battery life was cut in half. Then my SD card broke after about a week. It didn't just get corrupted, it is actually fried and cannot be read any more on a block-basis. At the same time battery life was restored to normal, so I think there's a clear connection between the upgrade, battery drain and frying of my high-end (Samsung PRO) SD card.
I'm rather pissed!
- Anonymous
- r$X
This update is terrific...Said Noone EVER!!!!please repair asap it won't update fb, it refuses to use the network, I swear it tells me it's fully updated one second and then I get random messages that say unable to update!! Fix this
- Anonymous
- r$X
This update is terrific...Said Noone EVER!!!!please repair asap it won't update fb, it refuses to use the network, I swear it tells me it us fully updated one second and then I get random messages that say unable to update!! Fix this
- Anonymous
- 3Jn
What on earth have you done Samsung! You have turned my phone into a paperweight since you have updated it to lollipop. There are so many issues the phone is now unusable. This needs sorting out immediately so I can get it back out the drawer I put it in the day after you updated it last week. I am now having to use my old xepria ray which now has marshmallow on it that runs quicker and smoother than my s5 mini lollipop.
- Anonymous
- ppx
My S5 mini which has always ben great is now crap after this update. Mega slow to do anything. Keep getting warnings that apps are slowing it down....rubbish.
- Bethany
- 4Ig
I am having multiple problems after the 2016 update. Too many to list.
- AnonD-533088
- nx6
Since update 28-apr-16 my note 2 is now not screen mirroring on tv.
- Szahid
- nC6
Since upgrade i can't see my contacts.
- MadAtSamsung!
- siy
BuckeyeLady, 22 Apr 2016I have a game that I play daily with an out of town friend. The game won't load. I touch my sc... moreDear BuckeyeLady,
I too, am very angry as I've lost all my photos too!!!!! The entire SD card has been corrupted and will not read in the phone or on my PC. I just returned from a vacation and didn't have time to move my photos. Now they are gone!!! I'm sick about losing all my wonderful photos. Samsung owes me a re-do on my expensive vacation. This is the second time since owning my S5 that I have lost all photos. Many other issues with phone locking up, touch screen not responding to touch, running very slow, and fast battery drain. Samsung better get it together cause I think I'm now done with any new phones from them and future recommendations to my friends.
- Anonymous
- I0s
Anonymous, 30 Apr 2016Since the most recent update, my Galaxy S5 keeps losing WiFi and won't connect to the Bluetoot... moreI have the same issues.
- Anonymous
- 4M%
I can't access my email. I'm not receiving texts. Can't save my ringtone or vibration settings. Phone is running SO slowly. This is AGGRAVATING. Stop with these raggedy updates. You're trying to fix something that wasn't broken in the first place. Ugh.
- Seemel8er
- jBu
Since the update there have been several issues. When getting an incoming call I often don't have access to my number pad or any buttons, it just shows "incoming call" even though the call is answered and conversation has started. Which means I can't dial a number to answer an automated call, I can't put it on speaker phone, and I also can't even hang up the call--I must let the other end hang up or restart my phone to terminate the call.
It has affected my "network connection" for email. I get error messages after I think an email has been sent, and my email often won't refresh to see new emails. It won't accept a fingerprint after restart so I have to enter my backup password, only while entering the screen times out and I have to start all over.
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