Samsung acknowledges Galaxy S5 Lollipop update issues Comments
- Anonymous
- 7IM
Since upgrade: Bluetooth sinc with car goes out constantly. Background with anoying ads, my VM had to be set up like it was a new account. Gallery messed up. Cannot send pictures ANYWHERE (email or text), Odd apps keep appearing and battery life cut in half. I'm not amused, Samsung. Restore or fix or you will lose me and many others
- Anonymous
- StU
Since the most recent update, my Galaxy S5 keeps losing WiFi and won't connect to the Bluetooth system on my car. Both worked perfectly before.
- Update sucks
- IbF
Since the update my phone will shut off and reboot on it's on. This is really frustrating! Don't send me anymore darn updates!!!
- Anonymous
- pKg
This has done the same to me, all my photos I have taken recently and videos are storing with error messages. Also my battery is draining really quickly. Has anyone found a solution to undo an update please?
- susanpariseau
- E8Z
polly, 18 Apr 2016What a pain! Since the "update" I've had nothing but problems! Screen goes black and no matter... moreI have use Samsung for several years now before that HTC. I haven't Samsung S3 and have not installed the new lollipop update. I would suggest you check for another location to get help with your phone it sounds like customer service you're receiving is pathetic. Not all of them are so laxidasical about their clients service. Report the individual store when you find another one to go to. Good luck I hope they fix your issues soon.
- AnonD-531123
- 7Bq
They need to fix this problem ASAP!!! I have a note 5 and since this stupid update, I can't send picture messages nor could I Bluetooth my phone to my car.
- Nick
- I43
This is my second samsung galaxy and the issue accure charger port always mess up.
- haithem
- ftx
polly, 18 Apr 2016What a pain! Since the "update" I've had nothing but problems! Screen goes black and no matter... morei have the that problem too so if you know how to fixed tell me cause i just bey the phone and it make me crazy and thnx
- Anonymous
- q2j
The upgrade killed my cell coverage in my home. When I do get a connection is I have to say my introduction twice because the receiving party doesn't hear my first sentence after answering. I have Verizon and a S6.
- BuckeyeLady
- jBu
ChokingonLollipop, 20 Apr 2016The latest Android update,5.0 Lollipop, killed all my photos and, eventually, my SD card. It s... moreDo you have any recent backups? You may be able to restore your photos.
- BuckeyeLady
- jBu
RamJam, 19 Apr 2016I updated both my phone the Galaxy S5 & my mom's Nexus Google under Sprint & since the... moreI have a game that I play daily with an out of town friend. The game won't load. I touch my screen and my phone will shut off. How can I roll back the update? I backed up before I updated.
- ChokingonLollipop
- 4Kj
The latest Android update,5.0 Lollipop, killed all my photos and, eventually, my SD card. It started out with just locking up every time I opened the Gallery to view photos. Then I got a msg that my SD card had a corrupt file or was missing. Then, all my photos disappeared. The sd card can't be read. I have other very annoying issues with this update. Edits to my contacts appear to take but old phone numbers still display. The contacts list doesn't break where the first letters change. There are B's in the A section, C's in the D section, etc. When I set an appointment on the calendar and add a reminder for 1 hour before, I might start getting reminders the day before and then constantly until I cancel the appt. Both apps that came preloaded and apps I added show a "move to sd card" button but it is grayed out for everything. Why can't I move space hogs to the SD card??? Why does it say that over 5 Gb of space is occupied by "misc" files, but the actual list only shows about 209 Mb of items? The list goes on. If Samsung and Android don't get their act together, my next phone will be an iPhone. You killed all my pictures!!!!!
- Jon
- 6DF
My S6 received the software update yesterday and now my email does not sync regularly and several apps I regularly use (Stitcher and Sirius/XM included) do not work at all.
- RamJam
- b9x
I updated both my phone the Galaxy S5 & my mom's Nexus Google under Sprint & since then the biggest problem is we both can't text. We had android store text apps & anytime we try starting them says "Unfortunately (the app) has stopped". I've forced stopped them, clear caches and absolutely NOTHING.
- Tarzan
- R04
How do you un-update it? I can't use some apps,and the format is awful.
- polly
- 0aZ
What a pain! Since the "update" I've had nothing but problems! Screen goes black and no matter what I do won't come back on....until it wants to which is sometimes 30 minutes later. In the middle of a phone call, a text, email, it stops working. Took several pictures and they are no where to be found! I saw some suggestions on another website to restore but honestly am afraid I will lose everything. Went to T-Mobile and they said "sorry, don't blame us, blame Samsung"! But they sold me the phone, with a warranty, and still not finished paying for it. I seriously believe that when they come out with more recent models, they send viruses.....um updates... to the older models to make you buy a newer one. They say "oh yeah, we've had problems with that phone from the beginning." Well that's not what the girl that sold it to me said and if you are aware of problems, why are you selling it? I'm sure if I upgrade to the S7 they will be saying the same thing about it in 2 years. And the warranty is absolutely worthless. Why would I want a refurbished S5...or someone else's problem. Why can't you just "refurbish" mine. So incredibly frustrated!
- missy
- Ina
My galaxy 5s did software updates 3 days ago and now my screen is white and wont do anything not even a reboot..I took out my battery for almost a hr and that didn't help.Has anyone else had this problem? If so was it able to be fixed and how?
- AnonD-526470
- am4
Phone acting very odd..app hopping unresponsive, can't access settings that's just the begining Vodafone tech guy had never seen a phone behaving like it...Would randomly start typing junk and send to my contacts..couldn't access settings to transfer lost everything.... nightmare!
- 4th replacement chic
- kVQ
Anonymous, 03 Apr 2016After updating my 5S it was acting up badly. Drove me crazyyyy they told me at the T MOBILE st... moreSo as I'm taking notes to the above comments its safe to say I will not update my software because every phone that i update had severe issues and had to gray replaced
- ka
- InJ
Maureen, 22 Mar 2016The new Verizon update made the responsiveness of the touchscreen lag, it powers off and on, t... moreYou are not alone, I am having the exact same problem since it upgraded yesterday morning 4/6/2016
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