Connie, 30 May 2017After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happ... moreI'm currently experiencing the same issue and the pathetic answer I got from Samsung is as follows:
Hi, Alli. The problem you are facing cannot be fixed over the phone or chat. The service centre needs to reflash the software on the device to get it back up and running. The reflashing is free of charge.
I live 3 hours from the nearest service centre.
Connie, 30 May 2017After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happ... moreExactly the same with my S5 , im 400ks from the nearest Samsung shop!!! Had to go and buy a similar new phone, $400 LATER.
Not sure what to do with S5 as im shattered less than 12 months old.
Connie, 30 May 2017After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happ... moreSame here on my S5 , did the update overnight as recommended . Now just a black screen with samsung there. NOT a happy camper
Connie, 30 May 2017After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happ... moreI'm in the same situation. Updated last night. Froze up today I hit the restart and it froze on the start up page. Now I can not get it to even attempt to start up. Lost a bunch of pictures I hadn't transfered yet. Very frustrated, phone is less than a year old.
Connie, 30 May 2017After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happ... moreSame thing happened to me word for word not going to bother with trying to fix it going back to iPhone
Connie, 30 May 2017After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happ... moreI've had exactly the same thing happen- said my phone was full and now it won't work despite having over 3GB free when starting the update!
After the recent update I noticed my Samsung Galaxy S5 was running very slow. I was super happy to see another update last night 30/5/17. After the android update I received a notification that the download had failed and to notify Samsung. Then the notifications began, one after the other that each app was not responding as the phone heated up. I switched it off to cool it down but now it wont start up it only flashes Samsung continuously and heats up. The only way to stop it is to remove the battery. I am broken hearted, it has been an excellent phone, never missed a beat until this update fried it 😢
GOING BACK TO IPHONE! I got talked into this Samsung Note 5. It updates about every 2 weeks. Now some Samsung VR keeps trying to launch. Lost several text messages that I needed to keep. The light doesn't work so I have no idea when I receive a message. All my text tones are gone. The battery won't hold a charge. What a piece of Sh** this turned out to be.
This is awful! It started my phone wouldn't wouldn't let me answer calls. Iowa had to reset my phone, and that worked most times.
Now yesterday morning, only one charger would work to charge my phone! Even using the one cable on my portable backup won't work! My Samsung car charger won't charge my phone.my cable in the laptop and computer sub doesn't work! I don't know what I'm going to do, my phone doesn't hold a charge for a. Day.
After the last update I have lost my contacts, I had them backed up via Google however it has synced but still have a fraction of my contacts. Also cannot pick up my work emails and have to manually update all Hotmail? ??
anony, 13 May 2017My phone did the update by itself, while I slept. Now my phone is all screwed up!! Wont ho... moreYup. I lost all my contacts can't have phone favs anymore. Can't do custom text tones. The whole thing is junk PLUS now my battery can't make it through a day. Did it in my sleep. So angry
Samsung Galaxy S5 - after update USB icon would not show on notification bar and I was unable to transfer videos into PC.
SOLUTION: Use a USB cable different than the one provided with the phone.
Spent almost 2 hours on the phone with tech support from both Verizon and Samsung, the latter even went as far as transferring me to "level 2" tech support (they call themselves highly trained).
While "level 2" was still trying to figure out the spelling of the last 4 characters of my phone's Build Number I used the USB cable from a portable HD I had nearby: the USB icon appeared and video transferring went on as usual.
Reverting to a i phone.....Samsung has to take responsibility not just acknowledge the problem
The minute phones became internet based with mobile broadband, this became an issue. You may, and I stress MAY get through one generation, but by the time a provider releases a 2nd generation model newer version of your smartphone, it will start to die after upgrades. Yes it is a ploy to get you to buy the newer version and spend obscene amounts of money that you don't need. The software in almost all smart phones is made to be upgradable and hence should be able to out last with proper updates and software upgrades to run smoothly for at least 5 years. However most of us will see our phones crapping out after 2 years like clockwork. That is not a design flaw, it is a purposeful design. Just like they don't make cars, tools, or furniture like they used to. The same can be said about phones. Does anyone remember the old Nokia Trac Phones? (a.k.a. the blue brick) They were designed with longevity, durability, and quality in mind. There was no though behind how are we going to make them buy a new version in 2 years, they wanted this product to last 2 years and beyond. If you can still find one, I just happen to have one and guess what? 15-20 some odd years later, many trips the rough way down a flight of stairs or two, an accidental dip in a swimming pool, and being bounced around the bottom of a football equipment or book bag through 3 years of high school; that little Nokia brick will still power up and play me a mean game of snake. How many Galaxys, Nexus', Blackberry, or Iphones you think will even still be able to be charged little less turn on in 10 years? The answer to the question is yes there are ways to put a band-aid on these issues you are having with these new smart phones, but the problems will always return. Just go out and spend $600.00 or more in some cases on the newest version/model and all your problems will disappear.....for a year or two.
X-Mobile Device Developer
i am done with samsung after 12 years this last update has really been the straw that broke the camels back. very disapointed with samsung. they have major problems internally and from comoetition. good riddance you lost your loyal customer.
My phone did the update by itself, while I slept. Now my phone is all screwed up!!
Wont hold charge, apps installed that I don't want and can't disable!! What a mess!! Camera won't function properly. Very aggravated with Samsung. If I wanted to update, I would have done it myself. No thanks to you, my phone is useless. I'm due a new one soon, maybe its time to move to iPhone.
And in the meantime, my S7 is now junk!!!!
Intentional or not, they're "forcing" us to upgrade. After last night's update my Galaxy S5 is all but useless. Not only won't it take or hold much of a charge, but it displays unsolicited junk. Very annoying. Were they hacked?
They should be patching this as an emergency fix. Instead; they seem uninterested in doing anything for customers that have their 4 year old version.
They may think this will force all us S5 holdouts to upgrade but I'm inclined to abandon Samsung.
Anonymous, 24 Apr 2017Do not do the update ! My galaxy s5 worked fine until I did it. Now media doesn't work, phone ... moreAfter the update my phone would not ring nor did any notification work. This was because the Do Not Disturb was enabled after the update. I had to go in and turn it off.
I have a Galaxy Note 5 - and after this latest update, most, if not all my cables will not work as data transfer, only charging, and only from a regular plug, not the powered USB hub I have on my desk, which is how i used to back up my phone. Didn't have time to back up before this latest update forced itself on mu phone, and now I'm trying desperately not to overload my inbox with all the stuff that's supposed to be backed up, but isn't. HELP! I need to back up before I do a factory reset! The PC which used to recognize my phone, now doesn't recognize it at all.
Is there any way I can go back to the previous version? My phone worked pretty well on that one, and I would like to have a phone I can trust. I love my Note 5, and can't afford the Note 8, which isn't even out yet. This is so maddening.
Happy, 27 Apr 2017With the latest update gmail app doesnt even synch mailsI have been having the same problem. I have an app my phone recommended, "Tech Coach" , if you allow the app full permission on your phone, they can take remote access of your phone. I had tried everything I could find to try, that I was sure would do no damage. So I decided to use the app. She didn't even need access, through chat, she had me remove the account. I had seen the option, but the warning was a little leary making and I didn't wish to try without tech advice!