Major issues with new update. Difficulties making calls, sluggish, and affected other apps. How to undo?!?
after the latest update on my s6 edge i dont get LTE network and can't call to anyone...
Do not like software update july 17th 2018 want my phone back the way it was before last update
Can not receive LTE network after updating last week.
It was working seamless before......moreover the phone is a bit sluggish now....
I liked the Samsung phones but...no more support for my s6!!!
Bye bye Samsung. New as May be good but too expensive too big. Need to get real.
Hi I did a software update the other month and since then I have been unable to use my phone. The fast charge doesn't work and the phone is not reading my SIM card but it's not saying no SIM it's just saying emergency calls only. My Sim card works in my old phone and my s6 has been brilliant since I've had it. any ideas how I can revert back to old software update? or get this fixed?
RichardK, 23 Apr 2018My Samsung S6 Edge+ failed 3 days ago. After overnight charging as usual, unplugged it and tri... moreUPDATE: RESOLVED.
A Samsung online chat recommended Samsung Support in Wembley, London. Took it there, waited. Chatted to another customer about her problem: how to stop the camera app from displaying Whatsapp images, apparently because of an app setting. Then it was her turn. Obese support guy looked at it, told her the behaviour was 'normal'. She said it had not happened before. He said it was in the latest update, and sent her away. My turn...
Obese guy confirmed my problem, plugged the phone into an engineering rig, stared at the screen, took the phone into the back office for a teabreak, came back and said it was 'the motherboard' and at £229 not worth repairing. He said Samsung did not take responsibility for the software update nor for the motherboard. Next...
Knowing it was unlikely to be 'the motherboard' since it was displaying text and images, I consulted an uber tech friend. He said probably the battery, it could not provide the startup current. Since the battery is non-removable, and the phone was useless as is, friend suggested a freeze dry method AT MY OWN RISK: wrap the phone in absorbent paper then in a plastic bag to prevent ingress of moisture, and freeze for a few hours (in the freezer). Thaw gently, still wrapped, and dry. Plug in. Lo and behold my Samsung S6 Edge+ works again!!
I think the obese guy needs re-education in technology and customer service.
I thought it was an android oreo update but its not anyway thanks for updating..still hoping for the last update of android version on galaxy s6 verizon unit. Godbless and more power to the company.
My Samsung S6 Edge+ failed 3 days ago. After overnight charging as usual, unplugged it and tried to switch it on: nothing. Plugged it in and it showed the identity screen ("Samsung Galaxy S6 edge + powered by android") and a blue startup screen with 0% battery and a message about installing update. That cycle repeated a few times until I unplugged it.
Since then it ignores all button press combinations. Plugged in, it cycles through the identity screen (10 seconds) and a black screen (5 seconds). A Samsung brick.
Boobear , 12 Apr 2018Did latest update for my s6 overnight woken to black and white samsung logo flashing.it did th... moreHappening right now after upgrade,trying to start then goes blank.Just turned on after an hour appears back to normal now
AnonD-393289, 08 May 2015No updates on my S6 (SM-G920F) yet.Me too with the n upgrade
Did latest update for my s6 overnight woken to black and white samsung logo flashing.it did this for 8 hours, couldnt turn on or off. i went to phone shop first thing this morning and they have no idea how to fix told me that they can completely reset but no garentee this will fix issue. This update has completey bugged my phone. I havent reseted as im hoping to find some magical way online to resolve issue as i have so much saved to this phone some backed up some not. Has anyone had any luck
AnonD-739933, 24 Feb 2018I recently got a pristine refurbished Samsung s6 and tried updating the software when notified... moreI got an S6 as well and had the same issue after upgrade.
Just take it to a Samsung Center in your town, and get them fix it regardless it is still under warranty or not. I was told there is a battery setting problem that was causing the batt leak so fast after firmware upgrade. Hence they replaced mine one with a new S6.
ZM, 20 Mar 2018Since the firmware update the battery life has changed drastically. Please check. That happens to all Samsung with faulty battery, go to a Samsung center and get them fixed or demand a replacment of a new one.
maryx, 31 Mar 2018after update last month...my s6 EDGE completely stopped working.uplugges from charging..everyt... moreJust take it to Samsung store in your town, trgardless you have warranty or not, they MUST FIX it, because it is broken after the upgrade. WE MUST insist that it is Samsung product faulty, they have to fix or replace it with a new one.