Sony Xperia z5 compact suddenly cracked without fall, pressure applied or anything like that after using the phone for barely 1 week. When I spoke with the customer service today and quoted to her that there is a lot of record on the internet suggesting that many customers have encountered the same problem on the same phone, she said "you can find anything on the internet". Even though the assessor could not determine any signs of falls or pressure that could have caused the screen to crack, she refused to acknowledge this as a manufacturing defect which is being reported by so many users. Never buy this phone and beware of sony products because if you have a genuine issue the customer service respond without a sense of empathy.
The update did not work. I have a Z5 Compact - yes a white one - and several times a day my whole screen is compacted at the top of the screen. Everything is responsive, but I can't push the icon cause all the icons is squashed over each other. It happens about 15 times a day and take between 5 to 10 minutes to recover and become normal again. I wish there were someone at Sony who gave a damn about their product an will contact me to sort it out. karinamarais83 at gmail dot com
I've lost my faith in all sony phones. Will never recommend a Sony phone to my clients. 90% of of our phones that goes in for repair, are Sony models. Where on earth have you ever heard something like "all the white ones are faulty". Racist crap phones.
Yani2000, 25 Oct 2015This is a pretty common problem with Z3C! Read it up!as i mentioned, i've never had such a ridiculous "screengate" issue while using a dock.
as i mentioned, maybe the person used a wrong slot that came with the dock in the box.
the dk-48 dock comes with 4 slots- z3, z3 with case, z3c and z3c with case in the box which are even labelled underneath the slot. the z3 with case slot tightly fits the z3c without using a case so maybe the use of a wrong slot could cause such a screen or back crack issue. otherwise using the correct slot surely wont cause such issue.
and so i searched just to make sure your claim and yeah, i did find some "self cracked" complaints but none of the "screed cracked in dock" complaints.
anyways, i'm really happy with my compact and my estimate is that it will still last me at least 2-3 more years.
JKay, 23 Oct 2015I like the camera on my Z3c. But my wifes Z3c (white) back screen cracked one night while sitt... morenever had such screen cracked while in dock issues. are you sure she didn't use the wrong interchangeable slot?
Z3 compact user, 22 Oct 2015Stop lying. I am using my Z3C for a whole year now on daily basis. It never had touch screen p... moreI like the camera on my Z3c. But my wifes Z3c (white) back screen cracked one night while sitting in a charger (DK48)!!!
SolidSnake, 22 Oct 2015Off course not... You know what's the phone I'm referring... ;)oh then its true htc one as a legit bend test showed it bend without too much forces lol
racerhomie, 22 Oct 2015they are failing.Thats why they are acknowledging their mistakeThey have been acknowledging product issues even during Sony Ericsson days. Acknowledging product issue is not uncommon for Japanese companies.
Anonymous, 22 Oct 2015Sony rare company that has acknowledged mistakes in the past and present...thumbs up...they are failing.Thats why they are acknowledging their mistake
It's not unreasonable for a software issue to impact only one color of the device, since they are usually run all the iterations at one time, which will correspond to a specific software micro-release. The release lined up with the white run must have had a little problem. Glad they are fixing it this fast. Pretty good turn-around for a huge company.
To all the haters: seriously, get a life. It's not worth it spending your life hating on a company.
Sony rare company that has acknowledged mistakes in the past and present...thumbs up...
Anonymous, 22 Oct 2015i always have problem with 2 of my z3 compact. when i swipe fast from left to right in the hom... moreMy 12 months old Z3c works perfect, and my newly bought Z5c white colour suffered from the touchscreen issue which I got a replacement yesterday and working amazing! Now upgrading to 32.0.A.5.32 through PCC...
JOJO, 22 Oct 2015The stupids are the people who are buying smartphones with 1000 euro. It's insane :)
How many... morethat was my thought for months but since i saw Z5 i fall in love with the blue colour one. It's appearance was the 1st thing that striked me, then the stereo speakers, and then the good camera. I keep my mobile phones for more than 5 years so I always buy high end ones, I want them to last for long. the regular Z5 so far has no issues reported so..
I won't get it anytime soon though, it's price is ridiculous and it's not even fully updated yet. according to sony camera and sound updates pending. I'm a Sony fan but I have to admit that they are rushing devices..
mcarl, 22 Oct 2015U mean htc one? lolU didn't know about that? I thought everyone even myself heard about it randomly some times ago.
Silviocc, 22 Oct 2015Exactly my thoughts.
These big companies really think that customers are stupid...The stupids are the people who are buying smartphones with 1000 euro. It's insane :)
How many of us do we need "10000" extra mega pixels? It's a bad joke.
-4K video while the human eye cannot see any difference from Full HD.
-99% from people are using the phone for text messaging(this includes whats app, viber, etc), Facebook and web surfing.
Do we need a flagship phone of 1000 euro for this? :)