I brought my S7 to the shop after the August 2018 update completely ruined my phone, no way to get the machine working again. It constantly rebooted, got hot, even going back to factory settings did not help at all. I still have some apps crashing from time to time, but they fixed the problem somehow and I am able to use my phone at least. It constantly now asks for an update, however I refuse to update the phone, at least until they fixed the issues.
red , 16 Aug 2018So maybe someone can explain this to me. I have a Samsung Galaxy S7 Edge. Long story short, 2 ... moreI had the exact same thing. Took my S7 to Samsung shop two months ago who could not reset it and said it would have to go off to Samsung for repair but would lose everything. That wasn't a problem. This is an expensive phone. They then pointed out a tiny crack in the side of the screen but quite visable from the front. That wasn't there when I took the cover off to give them the phone to look at. I left it with them for ano hour. They said that if I didn't have insurance and it breaks, then they are not responsible for a replacement. It's a no win situation. Had to buy another phone to use which was a S9 that I hate using. Not as good as the S7. I have now gone over to Huawei for all our business phones...brilliant phone for the price. Same thing said to me but my phoe was in warranty. Samsung will not account for making the phone unuseable. In my eyes it is not even a waranty issue. Samsung, you have lost a business customer with several handsets....well done.
Same issue... After an update last Thursday August 16, 2018 my S7 edge rebooted and as soon as I open the first app it frozen, the screen went black and the blue light was blinking.
After several tentative, I was able to restore factory settings. it worked for an another 30 minutes and now is totally dead.
Update Sprint was not able to help they said this was a manufacture issue and they couldn't help. I reached out via Twitter in the hopes I can get some help @SamsungSupport
Evilyn, 21 Aug 2018So I am reading a lot of issues with the Galaxy S7 updates. I have a lot of the same issues, ... moreSame issues with my S7 since the August update; My fast charging is still working, but wrong date/time, gets hot quickly, missing texts sent from others, battery life stinks now and I have a weird robot icon on my profile? My phone is only 1 1/2 years old
This seems like a class action lawsuit I went to sprint and they were able to fix my phone but I experienced all the issues combined.
I have the same problem. Fast charging works before update. After oreo update. Fast charging no longer works.
Updated my Samsung S7 Edge on 8/16 and the phone immediately started having issues. The screen started to flicker and today, I can't even get the screen to respond at all and now it won't even come on..
Is anyone else having this issue?
I lost fast charging after the new update and I am having performance problems. It is weird that this is happening after exactly 2 year mark. I loved this phone to the death. The battery life of my phone was making everyone jaloeous. Now it is all shitty. Doesn't last a full day like it used to just before the update. Fast charging is gone. It blackouts and doesnt come back for awhile. I have usually 1.4 gb rom left, which should be enough to run it smoothly, but no. Nothing helped these issues.
So I am reading a lot of issues with the Galaxy S7 updates. I have a lot of the same issues, apps not working, wrong date/time, phone gets hot, battery life not as good, loss my email, texting issues. Is Samsung addressing the issue? Has anyone heard from them?
I have the same problem. I had an Edge 7, worked fine. Update happened, boot re-boot problem. I didn't realise at the time it was the update, I picked up my Note 4 (worst battery ever) and started using that fine....update....BAM.... boot/re-boot. Cleared to factory settings, worked fine for a day.....BAM....boot/re-boot. SAMSUNG has really stuffed me in the aioli. My Edge 7 has a crack at the bottom (BECAUSE IT'S MADE OF GLASS AND 2 YEARS IN A POCKET WITH KEYS WILL DO THAT) so therefore no warrant, and the Note is nearly 4 years old. So it's back to tin cans and string for a while. Thanks SAMSUNG, I'm off to GOOGLE.
Anonymous, 16 Aug 2018Same. Even after a battery change, still happens. My Phone is stuck constantly rebooting, I tried everything (Even Factory resetting my phone) and nothing worked. Seems like I'm cucked lmao.
When the install software dialog pops up, instead of choosing postpone you can pull down your notifications and select a notification to open it up and that clears the update dialog to continue using your phone (since there's a limited number of postpones available).
testing. Just want to see if this will go through without signing up. I am completely tired of having to setup with every site.
My S7 is completely bricked.
I've had x2 updates in the last week (or so). The most recent update came through last night, and I accepted it this morning. The update appeared to go smoothly. However, less than 1 hour later, my phone would not respond. I've tried soft / hard resets (vol up + power / vol down + home + power) with no luck. My battery level was around 70%+. No charger is acknowledged, either. I plan on taking this to a Car Phone Warehouse (UK shop) today, to confirm the issue. I am sure this is not a battery / charge related issue, as my phone was fully charged just prior to accepting the update. Has anyone else had a similar issue?
After the software update, most of my games disappear and could only be accessed throught the game launcher. No app icon on home page or menu
Anonymous, 16 Aug 2018My S7 Edge keeps shutting down and rebooting, couple times a day.Same. Even after a battery change, still happens.
So maybe someone can explain this to me. I have a Samsung Galaxy S7 Edge. Long story short, 2 updates were pushed through by Samsung. My phone, that worked perfectly before, is now malfunctioning. The screen looks like a strobe light. I call Samsung who says that I need to send it in to see IF IT CAN BE REPAIRED. This will take up to 5-7 business days which means that I will be without a phone for a week or so. Samsung is not willing to replace the phone at this point because the phone is out of warranty. Out of warranty? Samsung damaged the phone with THEIR update. Us. Cellular said they are experiencing a large volume of calls with the same issue. I asked what would happen if the phone is not repairable? DUE TO THE PHONE NOT BEING UNDER WARRANTY, THEY WILL LIKELY SEND THE PHONE BACK AND NOT REPLACE IT. This is NOT a warranty issue, the phone was damaged by SAMSUNG and they say they are not willing to replace my phone that THEY DAMAGED. It's funny that my carrier has said that they are experiencing MANY CALLS WITH THE SAME ISSUE. It's almost like Samsung purposely did this. I WILL CONTINUE TO POST THIS IN EVERY SOCIAL MEDIA OUTLET until this is addressed.