I contacted Samsung Customer Care and explained in detail the issues I am having with my S7 Edge singe their update of 01/January/2017.
They sent back to me a useless reply.
Customer reference number: 2050210852
*Please quote your customer reference number when contacting Samsung Customer Service Hotline.
Thank you for contacting Samsung Hong Kong. With reference to your email, we fully understand that your S7 edge issue. The above inquire and reflections on you we will definitely reflect your case with the related department so we may improve our quality of service in the future. We apologize if our product/service did not meet your expectations, and we appreciate your time to share your concerns.
We look forward to serve you!
If we can provide assistance with any other matter, please contact us via phone at +852 36984698 (Hong Kong) or email. Looking forward to providing you with the care service you have come to expect from Samsung Hong Kong.
Samsung Electronics H.K. Co., Ltd.
AnonD-628185, 06 Jan 2017With respect, what is the purpose of the posting option on this website. I never see any repl... moreif you search samsung online you can get on their website, go to support and click on "contact us" they're not available today sadly as I'm having different problems with my s7 so I have to wait until tomorrow.
I recently got a Samsung s7 and I did the update on January 5th but my problem isn't to do with charging???? My phone is either freezing or restarting itself, it could be due to the update or that my phone is faulty as I'd bought it the same day
MDC, 06 Jan 2017Well I have updated the device on the 4th of Jan 2017. All he'll broke loose! Twitter crashes ... moreSamsung has released there latest update to stop chargingof the S7... All carriers including Verizon, Att, Tmobile, and Sprint have already released the update. I suggest you go to the closest carrier store and trade in your device... I have the LG G Vista and I am fine with the Verizon network
KenB, 06 Jan 2017My S7 and 3 of my friends are experiencing a horrible problem with our S7s that started around... moreSamsung has released an update that stops the phone from charging when dead and turned off... Ask your friends if they intalled and update. I am in the Verizon network and Im fine... Samsung does now have recalls on the S7 do to exploding of the phone... I suggest you return it to the closest Verizon TTL store and trade it in... I have a LG G Vista and it's great I have received the Jan update it was within 3 months last update before Jan update was Nov... All carriers may be planning to shut ALL phones in U.S down.
I have been ignoring the update since it came out I'm glad you guys are keeping me updated. I'll update when someone says it's good to update lol
Updated ovenight...icon are enormous and can't be removed...have crazy "+" signs asking me if I will let "Contacts" search "Favourite Contacts" WTF
Anonymous, 05 Jan 2017I just had to really laugh whole heartedly at this retort. Unfortunately recently acquired S... moreThe have a great screen cover that military grade plastic (forgot the name but something armour it is on amazon) and it has lasted ever since the phone came out.
AnonD-628975, 06 Jan 2017My Samsung Galaxy S7 also is overheating & the battery is draining really fast since I ins... moreMy S7 and 3 of my friends are experiencing a horrible problem with our S7s that started around 4pm on Jan 4th (exactly Midnight Jan 5th UTC). The phone heats up (spins the CPU) every 5 to 30 minutes (usually around 10 min) and then re-boots. I have traced the problem to the 4G network - if we turn off 4G, the phone is fine, and we can use it normally on WiFi. We are all Verizon customers, and I suspect this is something that changed on the Verizon network. NO, we have not had any recent update to our phones!! No update since November - this bug was triggered by the DATE of Jan 5th 2017.
Well I have updated the device on the 4th of Jan 2017. All he'll broke loose! Twitter crashes when you click on a link anywhere in the App. I thought it's a problem with Twitter but I was wrong. Google play, Wikipedia, Flip board, pretty much any app will crash if you open a link. I bought my first Samsung in 2011, never bought another brand but Samsung. My last experiences with Samsung are not pleasant. Note 7 recalled twice, software update issues, lack of accessories. It's like Samsung is forcing its customers to go away, the same way Nokia shot itself in the foot by 2009!!
Go to samsung recovery....by pressing volume down and home button just after power.
and clear dalvik cache.
your problem would be resolve.
With respect, what is the purpose of the posting option on this website.
I never see any replies or solutions.
How to contact Samsung directly.?
When I go to their Sales/Service store the staff plead ignorance.
My Samsung Galaxy S7 also is overheating & the battery is draining really fast since I installed the last update on 4/1/2017. What is going on Samsung it's as though the last update was like a virus. I hope I find an answer to fix this soon.
I just had to really laugh whole heartedly at this retort.
Unfortunately recently acquired S7edge but will be staying clear of these strangely named "updates" . Oh and trying to find a decent screen protection for this phone? None existent apparently as Samsung haven't actually made one!I wanted HTC10 but Vodafone don't entertain them!
AnonD-628731, 05 Jan 2017Updated 4/01/17 and now unable to use mobile without wifi.. hot Vo LTE on screen constantly an... moreI have the same on my phone but it is on at all times? Cant figure out how to turn it off or even if i can?
My phone set to auto-update over midnight. The following day, I had severe Internet lagging. Had contact my service providers to reset my line connection. But nothing changed. On top of this. When I use the goggle map, the GPS radar direction was off-tuned. In end, I board the wrong bus to my destination.
I do hope all these issues will be rectify asap as it affect my daily work performance.
Updated 4/01/17 and now unable to use mobile without wifi.. hot Vo LTE on screen constantly and will not go.. anybody else had issues and know how to resolve the problem.