Mikel, 29 Jun 2017I have a Galaxy Note 5 and followed the prompt to update to Android v 7 (Nougat) 3 days ago. S... moreHi, unfortunately it looks like a factory data reset is the only thing you can try. I know that may be a pain (remember to check and double check anything you think you may want to back up first) but some android tech guys recommend a factory data reset after a software update as a matter of course.
Let us know how you get on.
I have a Galaxy Note 5 and followed the prompt to update to Android v 7 (Nougat) 3 days ago. Since updating, my Whatsapp freezes randomly (e.g. I cannot answer an incoming call), I sometimes can't play videos on Youtube, and videos don't play when browsing Facebook. I have searched a number of sites on how to fix these issues and have tried the following: clearing the cache, removing and reloading Whatsapp. This hasn't worked. Any ideas?
I did the same software upgrade on 19 June. Since then, I don't get notified of my WhatsApp messages. When I connect my phone to whatsapp Web, it says my phone is not connected to Internet, even when it is well connected to the WiFi! Logged out and scanned the qr code, it connects for a hole and disconnects while the phone is connected to WiFi.
As for my other apps notificationssuch as twitter or instagram, I receive it after a few days.for instance for an instagram post posted on 23 Jun, I was just notified a few hours ago...
Gift, 27 Jun 2017Hi Guys I have communicated with Samsung because after the update unfortunately I canÂ’t send ... moreWe need to know what software version/download you are talking about in order for your advice to become valid?
Hi Guys I have communicated with Samsung because after the update unfortunately I canÂ’t send smses it gives me an error message that says ANDROID.COM.PHONE HAS STOPPED. I have rebooted tried all the troubleshooting steps but nothing seems to be working apparently the only way this can be fixed is going to a Samsung store so they reload the software again as the one we all updated too has glitches so no troubleshooting steps can help you.
IceNizzle, 17 Jun 2017I got 2 different models both with the same "Sending Failed" for every text message. SM-G930U... moreAny update on this error? It's driving me crazy.. nothing seems to be fixing it.
EviLAnGel Dua, 25 Jun 2017Guys plz help and tell the region, model and update file details! are u talking about SM-G935... moreYou are correct, all these complaints but no one is giving the important information that might help us to solve a problem or offer the correct advice or any help
Anonymous, 22 Jun 2017Just had my update last night. My phone runs slower, Charges slower, die faster, freezes, All ... moreGuys plz help and tell the region, model and update file details! are u talking about SM-G935FD .... DQE7? (212 mb update)
This is the absolute worst, it makes me want to put my phone in the oven on broil. If they don't fix this update I think they will lose customers, including me!
I just updated and ....... OH MY GOD! all of the following happened after I was stupid enough to "update" ..... my dog died, I lost my job, my car runs slower and i crashed it on the way to the hospital on my way to visit my brother who is slowly recovering after dying twice after falling off his unicycle and being trampled to death by a three legged horse, Unfortunately he had my winning lottery ticket in his pocket and it blew away in the wind. I really needed the money too to pay for an operation as my left leg fell off and I need to get a new one sewn on. I even did a factory reset but it didn't help, I even wiped the cashe but nothing happened sniff sniff, NONE of this would ever have happened if I hadn't done the stupid Samsung update!!! .... GET A LIFE PEOPLE!!!! (and some proper help with your device)
My issue with Nougat is that the mobile hot spot feature doesn't work any more. This happened on my S7, my wife's, and a friend's. Samsung said wipe the cache, didn't help
Just had my update last night. My phone runs slower, Charges slower, die faster, freezes, All my apps crash when I use them, etc. This isn't my first problem with Samsung.. My note 4 was so bad it took them 6 weeks to fix. Beyond irritated with this company. They offered to factory reset at the Samsung store in Prague but that never fixes anything. I'm stuck with a defective phone for 2 weeks till I make it back to the states. Good to know it's not just me having problems.
my samsung s7 edge automatically made a system software update last june 20 or june 19 im not sure. and after the update. i got a problem with the wifi connection. i click the forget button of the wifi account settings and re connect the wifi connection and putting the wifi password again. but the problem is still there. the internet connection is always timed out every time. i already made a factory reset on my phone but nothing happens. it is still there. a
small wifi connection icon with a comma in the bottom right side.
I ended up taking my phone to a Best Buy that has a Samsung Experience kiosk and they were able to re-flash the update to the phone. May work to fix the messaging issues.
Spell boi, 22 Jun 2017I think you mean *we're* not "where". It would be helpful if you learnt how to speak properly.hahaha
d14760, 21 Jun 2017My husband and I both have the unlocked s7 edge and there messages are messing up too. Always ... moreI think you mean *we're* not "where". It would be helpful if you learnt how to speak properly.
d14760, 21 Jun 2017My husband and I both have the unlocked s7 edge and there messages are messing up too. Always ... moreHi, could you please tell us what country you are in and what software update/updates you downloaded? this information may help other users
My husband and I both have the unlocked s7 edge and there messages are messing up too. Always saying its failed but goes threw (Takes forever for the message to claim it failed.) Since the recent update. I'm now starting to have my calls sound terrible and my music is jacked up too (not the right artiest and so on. Did the factory reset and so on, Nothing works, hope they fix it soon. Where about to leave Samsung for good.