Matty, 24 Nov 2017Hi everyone.. right my s7 edge has done the same thing as it appears a lot of yours have after... moreMy S7 Edge totally died and now I am using my 2nd phone Samsung J3. I am still trying to boot my phone and not successful. How can I turn it back on without factory reset and losing my data. This is crazy. It just died on me 2 weeks ago and it is doing it again. I am getting crazy trying to keep up with the phone. It is only 1 year old and wonder how could it have so much problem
AnonD-718017, 24 Nov 2017S6 edge...updated to new software yesterday...seemed ok...30 mins later my phone was dead and ... moreIf you live in uk send anyways! No one is checking warranty if you sens through end user( not using your network provider repair) or if in other part - try it. I work at Samsung no one bothers to check warranty as it takes time and its quantity over quality. (Targets etc.)
Today I got new update notification and starts downloading update and while downloading update i read problems here on this page and I stoped downloading thanks for giving helpful feedbacks guys please stop downloading update
I updated my phone . But now issue in opening of messages read and my phone gone slow now .
So I updated my s7 edge (SM G935FD).. took the risk and so far my phone is working fine...
Hi everyone.. right my s7 edge has done the same thing as it appears a lot of yours have after the update shuts down unresponsive is unable to charge or turn on etc... I have a temporary cure which may help if you need to use email or social media you can still use these. Firstly if the phone is unresponsive you need to wait until the phone is completely dead or in my case disconnect the battery as I couldn't wait. After this put your phone on charge( If dead) you will get a response the charging symbol does come up. Then hold the power button and down volume button once you see the Samsung logo let go of the power button and continue to press the down volume key til the phone starts in safe mode. I have factory reset my phone and it makes no difference this is an update fault that clearly has not yet been rectified. In safe mode you lose all third party applications you can still call text and use normal apps including the internet a way round not being able to use 3rd party apps is as I am currently doing and that's using Facebook and email and everything else through the mobile website versions until the fault is rectified by Samsung then I will update again to try resolve it but for now this is me writing in safe mode on mine. If you try get out of this mode the problem DOES 're occur but you can get it back to this mode. This is not convenient but as for now it saves me forking out for a new phone this close to Xmas as I hope it will you too. I hope this is helpful 👍
AnonD-717457, 22 Nov 2017Updated today and it killed my S7! Don't update! I don't know whether to take it to Samsung... moreTotally....my s6 edge died too but as mine is 2 years old I doubt I will get any support from either Vodafone or Samsung. So unfair.
S6 edge...updated to new software yesterday...seemed ok...30 mins later my phone was dead and will not come back on and will not charge. I've had to buy a new phone!!!!! Absolutely raging but no idea who to take it up with as the phone was 2 years old so no waranty.
Okay so I'm not updating for my S7 edge this time November 2017... Happy Thanksgiving btw!
The last update finally convinced me I love my phone.
But how do i get rid of the notification? Having there just temps me to find out! Lol
Did the update 4 hrs ago. Everything was fine till now. My phone is losing internet connection on THREE network. Cant pick up 4G/H+/H/E. Only WiFi seems to be working. My wife and other friend has phones in THREE network and everything is working there. Samsung S7 Edge SM-G935F
DO NOT UPDATE!
Updated overnight. My phone still works, but it will NOT charge. Running out of power with no hope of fixing it!!!
how to fix my s7 is killed how to get backup my photos files all my phone is killed from update i cant turnn on it
Updated my Samsung S7 and didn't have any problem with my phone. My phone was faster and everything is smooth.
Software Update for Samsung Galaxy 7/& edge is Invalid. It will kill your device. Wait until they fix this issue.
Updated today and it killed my S7!
I don't know whether to take it to Samsung centre or to Vodafone!
Yup, same here. Did the download overnight and now my S7 is useless. I can just about make a phone call if I ask Google but I can't send texts or access any apps because they aren't showing and I can't scroll my pages. Who do I go to for help? Samsung, my provider (Virgin) or will I have to pay someone?
this update totally killed my S7 edge - back to 02 with it - replace/mend in week.
After the update my Galaxy A5 doesn't connect to wifi. Says 'internet might not be available' whereas it clearly is. Don't like it.
It's important after update you must do factory reset ... after backup your data ... to avoid issues