WORST UPDATE EVER.
After last update (installed on 4th Jan 2017)
* when I click links on Whatsapp or Twitter, application crashes.
* My battery drains lot more faster than usual(30%-40% faster)
* When I call someone for the first 2-3 seconds my voice doesn't reach to the otherside
I'm 100% sure, these problems occur after last update.
This is the first time I ever experience such a huge disappointment
So, now that I've updated (had the s7 on auto-update) I've experienced the worse problems ever with a phone. The battery is cut and takes forever to charge. EVERY app, both installed and already attached, gives a message of it failing. It has frozen twice, and resent randomly 10 times. It over-heats with bearly any use like nothing I've ever seen, and connection to either data, bluetooth, or wifi is nearly non-exist. I really have enjoyed samsung, they need to fix this and fast.
Anonymous, 10 Jan 2017Who/why should anyone with an S7 (like me!) bother with this update/upgrade? What improves? An... moreExactly the same Questions in my mind.
Last time I upgraded my Note 5 and it wiped out almost all camera feature.
Now S7 is prompting for this stupid upgrade.
I'd never recommend to upgrade to any user.
Having the same issue. No fast charge. 8hours to fully charge, even that drains in like 12hours. Not connecting to my PC either. please FIX this asap
Samsung s7 edge will no longer fast charge... takes around 8hrs to fully charge, anyone else have the same problem?
It has affected all Samsung phones from s5 up, battery dying in about an hour.
Anonymous, 10 Jan 2017Same. UPDATED now I'm charging 2 or 3 times a day and phone red hotSame issue with my s7. Bloody Samsung
After new update battery is halved, Samsung needs to fix this ASAP
Same. UPDATED now I'm charging 2 or 3 times a day and phone red hot
Who/why should anyone with an S7 (like me!) bother with this update/upgrade? What improves? And - my chief concern - does it use up more or less battery post- upgrade?
Jules, 09 Jan 2017My s7 edge wont stay on since the last update. Mins max then burns hot and freezes doesn't w... moreI am also having this issues. My phone will not stay charged since I updated last night.
Have the same issue. Updated the phone's software and now my battery lasts less than an hour. I did a factory reset and it's not helping. Anyone knows how can I downgrade?
I also installed the latest update on my Galaxy S7 (Vodafone Hungary) and since that time my original Samsung LED view cover is not working. It is functioning as a very cheap cover.
Wireless charging also not working.
Anyone else with the same problems?
My s7 edge wont stay on since the last update. Mins max then burns hot and freezes doesn't want to start again either. Praying the next update actually helps rather than leaves me with a phone i can't use
I contacted Samsung Customer Care and explained in detail the issues I am having with my S7 Edge singe their update of 01/January/2017.
They sent back to me a useless reply.
Customer reference number: 2050210852
*Please quote your customer reference number when contacting Samsung Customer Service Hotline.
Thank you for contacting Samsung Hong Kong. With reference to your email, we fully understand that your S7 edge issue. The above inquire and reflections on you we will definitely reflect your case with the related department so we may improve our quality of service in the future. We apologize if our product/service did not meet your expectations, and we appreciate your time to share your concerns.
We look forward to serve you!
If we can provide assistance with any other matter, please contact us via phone at +852 36984698 (Hong Kong) or email. Looking forward to providing you with the care service you have come to expect from Samsung Hong Kong.
Samsung Electronics H.K. Co., Ltd.
AnonD-628185, 06 Jan 2017With respect, what is the purpose of the posting option on this website. I never see any repl... moreif you search samsung online you can get on their website, go to support and click on "contact us" they're not available today sadly as I'm having different problems with my s7 so I have to wait until tomorrow.