man of war, 06 Sep 2016Certainly Sony and Xperia xz Ironically people i know have decided not to go for Sony phone cos it overheat in camera easily. Just couple mins into it and the camera would shut down, trip to service center does nothing to fix it so i guess it's an even worse issue than Samsung.
Well, I would applaud Sammy for at least being willing to admit a mistake they've done and would go as far as to replace all the Note 7's which have already been sold - rendering this a very costly process.
But let's not forget a huge majority of other competitor's flagship devices also contain built in batteries which are not easily replaceable by the average consumer - yet we do not see such a hate towards them. I'd honestly say that given the price of Samsung's flagships, this is not an issue that we would expect from a reputable company - but even the best make mistakes sometimes and it's from mistakes that they learn.
Hopefully, this will serve as a wake up call not only for Samsung, but for all manufacturers irregardless if it's a flagship or a non flagship, exploding batteries is definitely a big NO.
Also, the move to make built in batteries also serve the function of making the phones IP certified for water resistance (though not with all brands & flagships), but we can't have the best of both worlds at the same time. I've been using Samsung ever since their Galaxy S, and basically every S device up to the S6 - I can only say that they're not perfect, but every flagship has it's shortcomings (again the only problem with Sammy is the price).
I almost decided to go for a Note 7 till I heard of this, hence, I've decided to give the OnePlus 3 and also the Huawei P9 Plus a try - both good phones with a more decent price. Fanboys or not, we can all say that Sammy screwed up bad this time around - but someone has to learn it the hard way before others see their mistakes.
Just my 2 cents, cheers!
andrewuna, 06 Sep 2016Yeah I agree with you totally and I can attest to that, I've been using the Samsung Note serie... morePlease don't go back to Samsung as you phones designs before were
total cheap crap in looks and feel
Anonymous, 06 Sep 2016The difference is that they could've then just given people new batteries and not new phones. ... moreYou think that Sammy will throw away 2.5 milion units?!
Nah,no one is that stupid.They will sell new phones(with non defective batteries),while the affected stock will pass trough refurbishing process.
The interesting part comes now!
Is Sammy going to sell them as refurbished units with some incentives?Or they will be sillent and realised them as brand new units on the market.
Anonymous, 06 Sep 2016Btw, after they replace the battery, will it still be waterproof? since the battery replacemen... morethey wont replace the battery they will replace the whole phone, haven't you been reading ?
which means now that future samsung phones will cost the same as apple phones to recuperate the 1 billion lost. hmmm where to go next, LG? Sony? HTC? whaaaat Microsoft nah
Anonymous, 06 Sep 2016your s7 battery probably made by Samsung SDI too. be careful dude.dont worry, its the old li-ion they use. so its better quality than that n7 crap.
Btw, after they replace the battery, will it still be waterproof? since the battery replacement seems to be done at service centre
The cost of $1 billion might even be on the lower side. For example, at an average cost of $900 per unit, assuming that the $99 is the retailer profit per unit sold, Samsung has sold over $22.5 billion worth of Note 7 units so far (2.5 million units). Therefore, $22.5B - $$1.00 = $21.5B. Considering that Samsung might be forced to lower the price of Note 7 or offer discount coupons or giftcards worth $50, it is going to cost Samsung $1.25B in effort to attract the customers to purchase the replaced devices. Now add other costs such as taking the handsets through the assembly line to have all the batteries replaced, units repackaged, and taken back to the market might cost another $1 billion. Besides, there is a higher possibility of more Note 7 in Samsung's warehouse in Korea and Vietnam that need to undergo the battery replacement process. Technically, it is going to cost Samsung not less than $2 billion to sort out the mess.
Anonymous, 06 Sep 2016I have always thought the batteries in Samsung phones were terrible. In every single Samsung I... moreYeah I agree with you totally and I can attest to that, I've been using the Samsung Note series since the Note 1, I ended up having a swollen battery just under a year of use, I had the same issue with Note 2, S3 and S4, I think that my current Note 4 has the best durable battery so far, I think Samsung should reintroduce removable batteries for their high end phones and make sure that they properly test their devices before release.
DinZ88, 06 Sep 2016so u think if its removable things would have been different ? the battery will jump out of th... moreNo. But it would've definitely helped them lessen the damage by just sending customers with new and non defective batteries. Owners will just swap the batteries and all is done. Get the logic?
DinZ88, 06 Sep 2016so u think if its removable things would have been different ? the battery will jump out of th... moreThe difference is that they could've then just given people new batteries and not new phones. Now they have to scrap entire phones (expensive!) versus just the batteries.
I have always thought the batteries in Samsung phones were terrible. In every single Samsung I have come across, each either had a swollen battery or one which dies very quickly after just a year of use. I have never seen this issue on an LG, Sony or iPhone.
Marvin, 06 Sep 2016Next time Sammy, remember that a replaceable battery is cheaper to replace than an entire phone. so u think if its removable things would have been different ? the battery will jump out of the phone and explode outside leaving phone safe ?