Anonymous, 02 Oct 2016"..Even if the battery is replaceable isnt it too late to change the battery after it explode?... moreSo, if it is exchange for free the situation still the same. Samsung will STILL have bad reputation on Note lines. How many do you think would be walking to a Samsung store to apply for their Note7 batteries? 50-80%? First, how customer going to verify they own a genuine Note7 and not just pull out a fake battery from a fake Note7 and get free new battery just like that. I'm sure the process is a bit of a hassle. Registration, verification and stuff. Then, there is a problem of how would you differentiate which Note7 have the newly replaced safe battery and the old battery. The green battery indicator is there because Samsung replaced the battery along with its software. Some are manufactured along with new battery aka fresh batch of Note7. So, simply swapping battery not gonna make the battery indicator turn green. Software adjustment is needed. OTA update? You know how slow Samsung are. Customer would complain, "I swap my battery with safe ones weeks ago. Why there still no firmware update to change my battery indicator? Flights wouldnt allow me to switch on my phone! I'm rejected from entering a restaurant! F*** this!". You'll probably need to leave your phone at the store for them to do it. Or they could just give out new safe phone altogether and its is the same as the situation we have with Note7 currently. In the end, the phone need to be replaced instead of the batteries. See how this goes?
Peoples must use their brain - 60 % battery capacity in Note7 = 100% battery capacity in iPhone7
Dear Samsung cut the bs.... you've promised reliability when buying your products but nowhere found such kind of my LED TV failed after 2 years and my Note 7 has been returned as well,so as you can see there is 0 (Zero) reliability
Even new battery has no problems, has good capacity and will serve at least 1 year without throwing your phone away or pay a premium for battery replacement, loyal customers will face for the explosion, fire, burn etc. jokes quite for a long time which even young kids learned so far. For a smartphone which costs A LOT, that will be quite a pitty and not nice at all.
Anonymous, 02 Oct 2016yes it still gets warm, and the battery drains faster now . so i believe its not the same size... moreIs your answer from your own experience with the new note 7 or just rumours you've heard.
Received my replacement on Friday and can confirm that the battery is as good as it was before the recall.
Caesar, 02 Oct 2016A Question for the people who received the new note 7 after the recall, is the battery perfor... moreyes it still gets warm, and the battery drains faster now . so i believe its not the same size. and i heard that it only charges 80% now to keep it from over heating
Anonymous, 02 Oct 2016Yet you would pay for a Xiaomi or Oneplus for their horrible after sales service. If anything ... moreYes, you're right. But as of now it are the big buys that fuck up. The small players haven't yet and they deliver similar devices at much cheaper prices.
In the end Samsung may have given a great service now but these costumers had to pay royally for it. I mean come on, 850 euros for what's essentially a "phone". :-/
Julliard, 01 Oct 2016Even if the battery is replaceable isnt it too late to change the battery after it explode? In... more"..Even if the battery is replaceable isnt it too late to change the battery after it explode?..."
In THAT case: YES!
"...In the case it havent explode, Note7 that not yet exploded could manually replace their battery by buying the so-called 'safe' battery but, how many do you think would want to do that?...."
First of all, users don't/didn't have to BUY the new battery. They would get a FREE exchange. Since Samsung honestly declared this a manufacturing fault and tries to rectify this by preventively exchanging flawed devices of which the majority haven't exploded yet, this is a good from Samsung and shows they take this seriously.
"...I doubt more than 60% of them are gonna buy a new battery if the battery was replaceable..."
Users DON'T have to BUY the new battery, they'd get it for FREE in this particular case. With the advantage that you'd walk-in and walk-out in the shop instead of waiting 1 month for a replacement phone.
"...Btw, how would you know the new battery is an original safe battery made by Samsung and not some fake made in china batteries just to take advantage of ghe whole situation..."
It is Samsung themselves who ordered with that one (1) partner the new batteries. And yes, these batteries or replica's of original Samsung batteries made in a factory that makes them a little bit cheaper (originaly intended for the Chinese market even). But it looks for now that the non-Samsung manufactured batteries are better in this particular case. Anyway, at one point you just have to trust the manufacturer since they are directly dealing with this. If you can't trust Samsung in this then you shouldn't have bought their product in the first place!
"...So, sealed or replaceable, the situation will be pretty much quite the same...."
No it would NOT.
1) manufacturing batteries is faster then manufacturing parts and assembling complete phones. So waiting time would be far less to receive a new battery than to receive a new phone.
2) transporting boxes of batteries is of lower volume and thus cheaper then transporting complete (fragile) phones.
3) the actual battery replacement could be done at the shop. In fact Samsung could have done some extra mile and delivered an extra battery free of charge to restore customer satisfaction. This would fare much better with the public then just exchanging phones.
--> In fact I still think Samsung should push the extra mile and give a free headset/game/app or voucher on another Samsung product IMHO to restore consumer confidence.
A Question for the people who received the new note 7 after the recall, is the battery performance as expected or not ? and does the note overheat while charging or being in use ?
[deleted post]Yet you would pay for a Xiaomi or Oneplus for their horrible after sales service. If anything happened like Samsung to them, they have no financial support at all to do a recall or exchange program globally neither they have expertise in releasing temporary solution like the 60% battery cap Samsung made for Note7 timely. They wouldnt even have the money to refurbish and remake rhe entire smartphone in time either unless they habe a large capacity production factory like Samsung.
WHEN ? samsung note 7 - relaunch -full throttle -USA -and USA govt aviation authorities to lift inflight ban ..USA world safety champions -- via LAWsuits systems ..
[deleted post]Let's be honest, you just hate them and you take everything you can and throw it to them. You hate them so much that you forgot to reply on the other one's post with your full name. You just wrote ''Anti'' in your rush of bashing.
While I can agree with you on points like Samsung copying designs such as the OP3 for the C series, or TouchWiz that makes the device less faster, I keep my head cool and look at plain facts, all of them. You cannot deny the features TouchWiz brought, years ahead stock Android and other manufacturers, such as Multi-Windowing, Themes, Vulkan, floating apps and Ultra Power Saving Mode, among others, while you cannot argue with things like the flagship designs, the S-Pen, iris scanner, stock file manager that syncs with Google Drive, sAMOLED display and the best cameras in the industry.
[deleted post]You seem like someone that started a war against Samsung. Did you had a bad experience with them? Because all the energy you put into bashing Samsung under an anonymous account really seem like you just hate Samsung.
I think I will be patient and wait for the Note 8. Because this phone might not be as much popular now, so that means it will have less software support. And I really am looking forward the next generation of Exynos SoC. Maybe we will either have proper software optimization or a very very powerful SoC...
I have defended Samsung a lot to date, but going to stop doing this now.