Smartphones have always been based on gimmicky trends. Anytime users here visit this website or anything related to smartphones, you are already inside their pockets. Planned obsolescence fashion accessory devices when the mobile internet experience is far inferior to the desktop/laptop one. The only product from Apple built to last are Macs. I know people still on Snow Leopard or using a MacBook from 8 years ago. Smartphones especially iPhones are all gimmicks. You end up paying more for a smartphone for it to only last 2-3 years when a laptop/notebook can last half a decade minimum.
Anonymous, 18 Nov 2016Don't worry, the profit of sellingthe $300 Apple Photo books will be more than enough to subsi... moreIf someone would go out and buy that sorry excuse of a book I would be disappointed in humanity.
UnKnown-original, 18 Nov 2016So Apple is basically telling their users "You have to pay for a problem we've caused", wow no... moreNo, they would say: This phone is outdated and we already released the brand new i7S so his is not our problem. Get a new one or go away if you are too poor.
Anonymous, 18 Nov 2016samsung only prioritize US,canada,australia,korea but neglects other market. i became samsung ... moreCan we know where does your phone comes? I mean, do you live where the phone was officially released and you have a phone from there NOT second hand? Also, if there is some kind of damage not caused by the battery.
Issue is due to apple's bad design and component placements in the circuit.
They take 4 months to acknowledge the issue.
And they want users to pay $150 to fix the issue.
If you don't call this company greedy .. m not sure what else to call it and how some fans would defend this company after all this.
I have repaired DOZENS of these, and the issue is indeed linked to deformation of the frame (i.e., bending), which actually CAN come from the stress and movements while in a pocket, AND NOT EXCLUSIVELY FROM DROPPING/IMPACT as Apple has suggested. The touch IC is made by Broadcomm, and the MAIN reason it becomes separated from the logic board is due to no shielding above that grouping of components, thereby making stress on the phone's frame transfer to the logic board, and as a result, the BGA (ball grid array) becomes stressed and the balls can crack/separate. Sometimes a simple reflow will fix it, but the best way to "future-proof" any further issue is to remove the Broadcomm touch controller IC, re-ball it, and then re-seat it, THEN put a makeshift shield over the components. The frame is already there, so a simple thin metal sheet cut to the right shape will prevent your repair from coming undone due to further bending (R1 aluminium has always been my go-to).
There is a class action lawsuit, so PLEASE, if you have this problem, GET ON THE LAWSUIT!! This is clearly a design flaw that Apple is aware of, due to the fact that later generations were equipped with the shield I spoke of earlier. And anyone who doesn't think the iPhone 6 Plus bends easily is either high, or probably need to be. I repair these devices every day, it is my job, and although I have respect for Apple's devices, their business practices disgust me, and any company who refuses to admit fault needs to be taken down a peg; so PLEASE, Google 'Touch IC Disease', and jump on this lawsuit.
It's not that I don't like the money I make from fixing iDevices, it's just this specific issue isn't "user error" as Apple is claiming it to be. Component repair is time-consuming, requiring skill and experience, and that makes it more expensive than most repairs. Apple needs to step up and admit fault. This could be EASILY FIXED by Apple!! They could simply mill a shield with clips on the periphery, since the frame is already there. Then, a certified technician, such as myself, could easily install it on the back side of the logic board, thereby preventing further frame transfer stress.
So Apple is basically telling their users "You have to pay for a problem we've caused", wow no wonder people call them iSheep. See how Samsung handled it, if iPhones had the same issue, Apple would have probably said you're not holding it right, or you're exposing it too much to the sun, or better yet, they would sell a vest to protect yourself from it.
keyurforyou, 18 Nov 2016and you are still considering to stick with 7 plus (apples)... wow just try out the great var... moreAccording to you, which brand you think, provides a great after sales service?
Got a very bent phone to fix with this disease.. I Fit on a new screen but never got the touch back..
viveksubhash, 18 Nov 2016i just gave an example of incorrect wordings in specifications, and keeping everything in thos... moreI know a Nokia problem: it creates a crater when dropped. It's a big f*king problem.
Anonymous, 18 Nov 2016Thats a cracked screen from dropping it.
No related at all. Unless you want to count how badl... morei just gave an example of incorrect wordings in specifications, and keeping everything in those tiny print in astericks.....
back to the topic at hand:
design flaws..everyones plagued by them
z2, z3: self cracking screen(its probably caused by the glass expanding into the metal frame)
iphone: multiple gates
samsung note 7: spen getting stuck and kaboom problem
lg g4: wifi antenna problem needing board replacement
asus phones: bad subboards and ghost touches
although in their favour when compared to apple they do release more than 2 phones at once so their efforts maybe diluted..apple doesnt have any excuse
So even though they're defective from the manufacturers's side of things, they're still gonna charge money for an issue that was caused by them in the first place?
So Apple charges you to fix a problem that is an inherent problem with iPhone 6"s ???
Wow, just wow. The greed is strong with Apple. It is actually disgraceful!
Carlos Miguel, 18 Nov 2016Another Apple ridiculous attitude. First they denied the problem to the heavens over and over ... moreForget the reception issue. How about the millions of iphone 4 through apx some 5s users who had faulty bluetooth/wifi issues where they didnt work or turn on? And that was only covered for some.
People shouldnt have to pay for repairs for design flaws. Especially for the company that has the largest profit margin by dramatic proportions due to severe over pricing and supposedly has the best quality products and best customer care.
Anonymous, 18 Nov 2016Nice try. Except iphone models blow up too. And regardless of which issue you think was wors... moreNot at all. I am sure if Apple or any other handset manufacture had as many phones blow up as Samsung did then they would do the same. I was pointing out that a screen going faulty after a longer period of time rather than at launch is more severe than Note 7 Fiasco. & no, I am not an Apple fanboy or an 'iSheep', just someone who uses their brain. iPhone 7 AND LG G5 user.
viveksubhash, 18 Nov 2016its the same for most companies...for example the xperia z1 has a shatterproof screen..for the... moreThats a cracked screen from dropping it.
No related at all. Unless you want to count how badly almost every Z model stopped responding to touch after the first crack.....but the user still cracked the phone.
This is a serious design flaw where the damage is mostly caused by the design flaw
SJM32, 18 Nov 2016Samsungs design flaw...handset blows up & can cause damage right off the bat...right to di... moreNice try. Except iphone models blow up too.
And regardless of which issue you think was worse didnt change a single thing they said about how ridiculously wrong apple is in this and how dramatically better samsung handled it.
The point was how the situation was handled. Not what it was.
You were just grasping for excuses in fanboy denial
mir, 18 Nov 2016Wait a minute. It states in the article that the problem only arises for phones who have bent ... moreI dropped My oneplus 3 and it has many dents on the body, because I use it without a case, hasn't had an issue, except a screen blackout for 2 seconds