SAM, 24 Feb 2018My nexus 5x is in a boot loop. so i called it in to be repair because of extended warranty, an... more"Tampering" can't void a warranty unless they can show tampering was what caused the damage. Yeah, I know. They'll lie to you about it, but you can call them on it.
AnonD-741629, 02 Mar 2018Stuck in bootloopsend it to LG and get your money back.
My nexus 5x is in a boot loop. so i called it in to be repair because of extended warranty, and so they had told me to remove battery. i did remove battery because the customer service representative told me to. A month later they said it was "TAMPERED" because the battery was remove. then i asked how much would it be to repair it. i get an email saying the repairing price of $356 USD. I had paid $349 from B&H Photo. Now that i read that the LG is order to pay people with boot loop problem. i should have waited.
Be aware of how LG Customer Service works....I'm in the process of having my device repaired, so far it's been 2 weeks since LG received my phone and they still don't have an ETA on when it will be ready. Original ETA was 6 business days, having to call them I learned that in fact it would be 7-9 business days. Still now 12 business days after no ETA available.
Fun fact, last friday I requested the Cust Support Rep to escalate to get status ASAP, today they tell me the SLA to care for Escalations is 72 business hours..so much for escalation!
Anyways, today I was told they MAY send me the email about getting a refund but not sure about this until Tech Support completes their part. Here I am waiting, 3 weeks so far. Not "within a couple of days" like this article states.
Good luck and hope we all get refunds that will help us pay half of a new Pixel =)
My 5X started the boot loop 2 weeks ago. I contacted LG and they had me send the phone in to them. FedEx Ground. Great. 2 weeks later, I get the phone back. The SIM card tray was not returned and the phone started up and went right back in to the boot loop. I contacted LG again and they asked me to send the phone in. Again. FedEx Ground. They would not upgrade to Overnight. They would not automatically accept that this is a dead phone and begin the refund process. I was on the phone for hours, waiting for a supervisor, until the Rep (who, I'm not sure English was her first language), said she'd call me back when a Supervisor was available. That was 3 days ago. Still nothing.
ProJames, 27 Nov 2016When the phone ''exploded'', it was in the pocket of the person.Maybe was someone using Hot Pants?
AnonD-229512, 26 Nov 2016My LG G3 got bootloop, my gf LG G4 also got bootloop. Now even the LG Nexus 5X got bootlopp..*Oprah Winfrey voice* You get a bootloop, and you get a bootloop, everyone gets a bootloop! xD
Anonymous, 25 Nov 2016Must be the logo. LG = Loop Guaranteed Lmao I'm going to use that from now on haha
ProJames, 26 Nov 2016To be honest, recently in Canada a S5 ''exploded'', but the cause was not determined yet.So have multiple other devices. Humans are idiots. We do stuff like charge Lithium ion batteries encased in metal chassis with fast chargers under pillows in beds and expect life to go sweet.
ProJames, 26 Nov 2016To be honest, recently in Canada a S5 ''exploded'', but the cause was not determined yet.let's wait for the final investigation then. :D
if all Samsung phones has the potential to explode, then the hell , we got all trapped in this world. :D jk.
d, 25 Nov 2016potentially? can u name all Samsung phones that was reported caught fire? I thought its only N... moreTo be honest, recently in Canada a S5 ''exploded'', but the cause was not determined yet.
My LG G3 got bootloop, my gf LG G4 also got bootloop. Now even the LG Nexus 5X got bootlopp..
This add is false I emailed LG support & was told that they are not doing any full refunds I bought my Nexus 5x on Amazon not through Google and was told to contact LG customer service....
ProJames, 25 Nov 2016But which component is causing the boot loop? The SD808 (also on the G4)? The camera? The LG logo?Must be the logo. LG = Loop Guaranteed