Be aware of how LG Customer Service works....I'm in the process of having my device repaired, so far it's been 2 weeks since LG received my phone and they still don't have an ETA on when it will be ready. Original ETA was 6 business days, having to call them I learned that in fact it would be 7-9 business days. Still now 12 business days after no ETA available.
Fun fact, last friday I requested the Cust Support Rep to escalate to get status ASAP, today they tell me the SLA to care for Escalations is 72 business hours..so much for escalation!
Anyways, today I was told they MAY send me the email about getting a refund but not sure about this until Tech Support completes their part. Here I am waiting, 3 weeks so far. Not "within a couple of days" like this article states.
Good luck and hope we all get refunds that will help us pay half of a new Pixel =)
My 5X started the boot loop 2 weeks ago. I contacted LG and they had me send the phone in to them. FedEx Ground. Great. 2 weeks later, I get the phone back. The SIM card tray was not returned and the phone started up and went right back in to the boot loop. I contacted LG again and they asked me to send the phone in. Again. FedEx Ground. They would not upgrade to Overnight. They would not automatically accept that this is a dead phone and begin the refund process. I was on the phone for hours, waiting for a supervisor, until the Rep (who, I'm not sure English was her first language), said she'd call me back when a Supervisor was available. That was 3 days ago. Still nothing.
ProJames, 27 Nov 2016When the phone ''exploded'', it was in the pocket of the person.Maybe was someone using Hot Pants?
derunningman, 26 Nov 2016My LG G3 got bootloop, my gf LG G4 also got bootloop. Now even the LG Nexus 5X got bootlopp..*Oprah Winfrey voice* You get a bootloop, and you get a bootloop, everyone gets a bootloop! xD
Anonymous, 25 Nov 2016Must be the logo. LG = Loop Guaranteed Lmao I'm going to use that from now on haha
Smdh...This is enough reason for me to never buy an LG phone.
ProJames, 26 Nov 2016To be honest, recently in Canada a S5 ''exploded'', but the cause was not determined yet.So have multiple other devices. Humans are idiots. We do stuff like charge Lithium ion batteries encased in metal chassis with fast chargers under pillows in beds and expect life to go sweet.
ProJames, 26 Nov 2016To be honest, recently in Canada a S5 ''exploded'', but the cause was not determined yet.let's wait for the final investigation then. :D
if all Samsung phones has the potential to explode, then the hell , we got all trapped in this world. :D jk.
d, 25 Nov 2016potentially? can u name all Samsung phones that was reported caught fire? I thought its only N... moreTo be honest, recently in Canada a S5 ''exploded'', but the cause was not determined yet.
My LG G3 got bootloop, my gf LG G4 also got bootloop. Now even the LG Nexus 5X got bootlopp..
This add is false I emailed LG support & was told that they are not doing any full refunds I bought my Nexus 5x on Amazon not through Google and was told to contact LG customer service....
ProJames, 25 Nov 2016But which component is causing the boot loop? The SD808 (also on the G4)? The camera? The LG logo?Must be the logo. LG = Loop Guaranteed
Had a few LG phones and the quality is very bad. Bought a xiami for a third of the price and its build quality is amazing compared to LG's.
Thousands of G4 bootlooped but LG never acknowledged the problem publicly. No official announcement and recall. Bye LG, I'm happy with my S7 edge and you will never get my money again. At least Samsung is willing to offer global recall for N7.
[deleted post]What are the verifiable statistics that back up your statement?
mir, 25 Nov 2016So even with stock android, LG phones still manage to go into bootloop. Good thing they weren'... moreIt doesnt matter which os it runs, its a hardware flaw, probably motherboard problems. So it would still loop even with lagwiz. Got mine running 7.1 beta, no problems so far.
Another android device. I had this phone, sold it and bought a 6s. Mine had minor issues comparing to this bootloop!
LG should fix the shattergate of V20.
More and more people have the issue of cracked camera glass of V20. It's a design flaw in V20. They used a single big piece of glass, that's why it is fragile. As you know, the larger the surface area, the more likely it will break. They should have to use small glass pieces for each camera and it would not be fragile. And also maybe there is manufacturing flaw in the glass.