Anonymous, 12 Dec 2016How does Verizon think their customers are going to make emergency phone calls while their pho... moreThey believe that in the first place N7s doesn't have any issue at all period.
I believe that the problem is not the device the problem is the user. common sense, if you know notice that your gas tan is going to empty and you can't get to your next destination then fill it up before you go...if you know that your phone is getting hot then turn it off to let it cool off before turn on and use it again....all about the USER or THE OPERATOR problem it has nothing to do with this note7...I use it ...I have not problem with it, so if you don't have a problem with it why do you have to return it just because your dam government think that is not safe for you to use it. Of course, we all know that every device is not building perfect and have some defect plus some abuse user out there will cause problem all the 3 millions device will be cause the problem...user user user problem problem problem!!!!
Anonymous, 12 Dec 2016How does Verizon think their customers are going to make emergency phone calls while their pho... morePeople who buy such an expensive device would usually have access to the internet as well. And Samsung always keeps pushing updates and normal notifications to Note 7 users about the problem and the seriousness of it. Not to mention that flight attendants and airports all over the world kept asking people to power down their Note 7 device while in flight. So how would you conclude that these people are oblivious to the situation? I'd say that they're way too stubborn to return a shiny and pretty device.
How does Verizon think their customers are going to make emergency phone calls while their phone is on fire?
Obviously Verizon just doesn't want to piss off customers, who don't know about the battery issue, and suddenly discover their phone doesn't work. Who cares, Verizon execs think, if a few people have their homes burn down or whatever, what matters is our image!
DarthSneed, 11 Dec 2016Please cite this "evidence" you speak of. The reason the replacement units failed is becaus... moreEvidence is pure common sense. They swap out one battery for a different one and the problem remains therefore the problem is most probably not directly with the battery itself. Is that not blindingly obvious? Apparently not. That does not mean we know the actual root cause but it does most likely remove one possibility.
gab, 11 Dec 2016you think they'd releasee statement that basically says "bad engineering. our bad. sorry".http://www.gsmarena.com/samsung_will_reveal_why_the_note7_went_up_in_flames_by_the_end_of_the_year-news-21910.php
Let's not also forget that the Korean government also has its own independent analyisis underway too.
DarthSneed, 11 Dec 2016With a minor modification, the S7 Edge battery will work just fine in the Note 7. You lose som... moreYou're forgetting the USB 3.1 port and the amount of current the phone draws; swapping the battery won't fix the problem.
Phone draws too much current --> phone gets hot --> battery cannot deliver as much current when hot --> phone self destructs.
Swapping the battery is like pouring a different brand of fuel into your car while still leaving matches in the fuel tank.
DarthSneed, 11 Dec 2016Please cite this "evidence" you speak of.
The reason the replacement units failed is becaus... moreI'm not sure why you wrote period at the end of your post. Your post is on the right track however. Having analysed the phone (I have experience with making lithium packs), I believe it was heat related e.g. the phone crashes, heat builds up (glass is an insulator but for some reason Samsung thinks it's a good idea to have a glass back), etc.
If my theories are correct, it'd explain why we haven't heard of anymore phones exploding (no one wants to keep a phone that crashes and the fully functional units aren't likely to explode.) I would explain this in more detail but the people in the comment section don't seem overly bright, no offence.
In regards to long term claims; I don't buy that because the battery won't expand as much after the first 12 months.
JackJones999, 11 Dec 2016Please cite the offical statement from Samsung for the cause. Period.you think they'd releasee statement that basically says "bad engineering. our bad. sorry".
DarthSneed, 11 Dec 2016Please cite this "evidence" you speak of.
The reason the replacement units failed is becaus... moreWell said DarthSneed!!!!
Reading this on my new jet black iPhone 7 plus. I'll be handing in my black onyx Note 7 tomorrow. It will literally be painful to relinquish what I consider to be the best smartphone ever made. But clearly the Note 7 has just too much tech to exist in 2016. It's ahead of its time & is so incredible that it can just spontaneously combust at any time. That's the real reason for the past explosions.
The party is over people. Bring on the S8 pro with s-pen!!!
JackJones999, 10 Dec 2016We don't know the battery is the problem and there is evidence it might not be. Replacement un... morePlease cite this "evidence" you speak of.
The reason the replacement units failed is because it doesn't matter what the battery internals are, if they are put in too small a space, and their substrate separated layers become compressed, it will short. I have read SEVERAL preliminary reports, and every single one said they didn't have the recommended 1.0mm - 2.0mm spacing around the battery. Samsung decided on 0.5mm - 0.8mm, which doesn't even account for expected expansion over the life of the cell, which is usually factored at 0.75mm - 1.0mm for a flat, a/C chem2 displaced Li-ion or Li-poly cell w/ or w/o shell between 1800mAh and 3800mAh.
You can argue all day long, but I've been working on these units, and have seen the preliminaries from more than a few independent testing labs/organizations. The BOTTOM LINE is they pushed the design too far and over-stuffed the chassis. One review has concluded that if everything worked perfectly and they'd never been recalled, the expected expansion would create enough of an upward force over time (between 12 and 24 months) to damage, or even break the display from the back of the assembly. In a less dramatic outcome, the expansion would have at least pushed the back glass panel out a significant amount.
Samsung didn't account for natural expansion, and went beyond even that by jamming the cell in too small a space.
Also, as was mentioned earlier in this thread, there are no replacement N7 batteries in the wild. If you see one online, don't fall for it, it's a cheap, and probably more dangerous counterfeit. An OEM S7 Edge battery from an authorized Samsung RMA capable distributer is the ONLY safe option you have, and even then, the connector needs a modification from an experienced technician. DO NOT ATTEMPT TO DO IT YOURSELF!! Lithium batteries can be EXTREMELY dangerous if handled improperly.
With a minor modification, the S7 Edge battery will work just fine in the Note 7. You lose some battery capacity, but the battery isn't squeezed in the device, AND has vertical and horizontal headroom for the expected expansion over time. I am a phone tech and I've done this to 3 Note 7's, AFTER I unlocked the bootloader, flashed TWRP, and a custom ROM (HydraROM seems to be the most stable at the moment). I SHOULD ALSO MENTION THAT, SOFTWARE-WISE, I HAVE ONLY DONE THIS WITH THE SD820 VARIANT, AND HAVE NO EXPERIENCE WITH THE EXYNOS VARIANT OF THE N7. Hardware-wise though, they're identical when it comes to battery swapping.
If you're going to keep your N7, PLEASE, PLEASE, PLEASE, PLEASE GET THE BATTERY REPLACED WITH A MODDED S7 EDGE BATTERY!! If you decide to keep the original battery you are putting yourself and others in danger due to the extreme measures Samsung took when designing the device to keep it as thin as possible.
No matter where you are in the world, there is SOMEONE who can do the battery swap.
If you are in the southeastern U.S., I'd be happy to do it free of charge (just buy the S7 Edge battery) if that's what it takes to make whatever units remain in the wild safe, but since you can't ship N7's anymore, that limits the options, but I'm fairly sure I could refer you to a tech near you who can do the battery swap properly.
Kyembe, 10 Dec 2016For those still holding on to these phones, what their reasons? Rooting, device's design and preformance (Exynos 8890 is a beast in android's world. Topping at a blistering 2.6 GHz (afaik only 2 cores at 2.6, two at 2.3 and the other 4 at 1.6 GHz.) and Idiocy. (Fyi. Until the 8895 is unvailed. It's literally the 2nd fastest (by frequency. Not by core preformance) core after sd805 (which ticks at 2.658 GHz, compares to 2.548 GHz at 8890))
Anonymous, 10 Dec 2016Yes, what about the people who REMOVED the default internal battery and are relying on third p... moreYou cant removed the battery by yourself. Lol. It is attached by wire. You think it is as easy as swapable battery? Hahaha. You need to be a professional to do it. It is welded. And there is no such thing as third party battery. Note7 is cancelled in less than two months it launch. Who made third party battery? Manufacturer dont bother about that phone anymore. All the third party note7 cases manufacturer must be so disappointed too. Serve them right releasing leaks too much.
Anonymous, 10 Dec 2016Yes, what about the people who REMOVED the default internal battery and are relying on third p... moreWe don't know the battery is the problem and there is evidence it might not be. Replacement units with different batteries also had the same issue. So until we know the root cause from Samsung offically and if it is confirmed to be battery, which it is not at present, they are putting others at risk by using it. Don't assume a battery issue when it may not be.