Consider if I bought a new phone and that too an iPhone paying double the price .. Now it malfunctions , first it must not malfunction bcz I paid that price be coz of service not bcz of hardware bcz iPhone is way behind other phones in hardware n software department ( my 5s freezes often and lags at times ) .. But still if the phone unit malfunctions it should be replaced and replaced with a new unit .. That's why we pay extra money to Apple .. Refurbished unit in return is a shame an insult to the loyal customer .. Dnt insult ur customers Apple dnt hit their dignity
Denmark is right. Apple and any cellphone maker should be held to replace a cellphone with a new one if its is the manufacture wrong doing. I buy a phone 1 month ago somehow its goes bad and don't work like its suppose too. You tell me you get the right to send me a used one as replacement. The what refurbishd are used phone that been clean up to look new.
Anonymous, 10 Dec 2016very standard for manufacturers to offer a refurbished. it's a refurbished because the cx is ... moreI have never to my knowledge has a refurbished replacement for a defective product replacement in my life! Repair and if not possible new or money back, should be a good company policy. Yes, the consumer may gain by getting a newer product after a period of use, but good companies would see that as some compensation for the time, cost and trouble in getting te problem fixed.
First Things First
-Would You Like To Replaced Your Phone From brand New To A Refurbished ? With High Amount Of money ?
-Refurbished Phones Are The Used Phones ..
I hand in my prestine hardly used but broken iPhone, and Apple hand me a heavily used secondhand phone (with new covers) that has been dropped countless times, put through the washing machine a number of times, and probably dropped in their toilet too.
Come on Apple. Give me a new phone under warranty. It was your responsibility to provide me with an iPhone that didn't stop working soon after I purchased it. Secondhand phones suck. They are simply not as reliable as a new phone.
"Apple will rarely be in a situation where it replaces pristine new units for worse refurbished ones. More often than not, users take a non-working or somehow damaged device in and get one that obviously has a higher value back."
Now, we know how cheap Apple is. They replaced damaged goods with refurbished goods. And call that customer services? Lets say you order an expensive food but its part of it has gone bad, do you think they refurbished the food a bit and serve it again? No. They re-make the whole damn thing!
If I get some careplan and my phone dies, I expect a new phone or at least the value of a new unit. That's what I pay for with my careplan.
If I don't have a careplan when my phone dies but the damage is covered under the warranty, I could accept a refurbished unit, on the condition that the warranty remains and there's no previous user damage to the phone.
(If I would walk around with a scuffed phone, at least it's by my own stupidity.)
Anonymous, 10 Dec 2016very standard for manufacturers to offer a refurbished. it's a refurbished because the cx is ... morebut iphone costs are expensive af but hands refurbished as replacement for iphones within the warranty.
Tell me lad, what's the use of "WARRANTY"?
Anonymous, 10 Dec 2016It sounds like you work for Apple, or are being paid by them in some capacity.Everyone does it if they offer replacement rather than repair. Unless the bought Unit has an issue right out of the box.
Smartphones fan, 10 Dec 2016''nearest Apple store can take cake or that'' heh only naive pathetic ppl goes to crappy app... moreIf I was an iPhone user, I would never go to a shop who first said to me that my phone was shit and then repaired it. Hope you go bankrupt, I can't stand haters and it doesn't care if he hates iPhones or Samsung or whatever, just shut up
Why? Refurbished ones are as good as new ones, just not as resource hungry. Or does denmark not care about the environment?
''nearest Apple store can take cake or that''
heh only naive pathetic ppl goes to crappy apple overpriced store for repairs..
I do repairs half price of what crapple does .. in my repair shop
Anonymous, 10 Dec 2016very standard for manufacturers to offer a refurbished. it's a refurbished because the cx is ... moreIt sounds like you work for Apple, or are being paid by them in some capacity.
Anonymous, 10 Dec 2016very standard for manufacturers to offer a refurbished. it's a refurbished because the cx is ... moreDepends. If you had to send your new device to service because of a manufacturer's mistake why should you get a secondhand device in return?
I applause the Danish court, they did the right thing. The customer should never be charged for the manufacture's mistakes, is just as simple as that.