Sony effectively asking Xperia XZ2/XZ1 users facing display issues to just deal with problem Comments
- Unknownraider
- 39x
My first question would be how did static get inside the panel , secondly couldn't the static permanently damage the screen if it discharges inside.. bit poor from sony.. I assume a screen replacement should fix this assuming it's sealed.. Also I could be wrong but wouldn't the static need a gap to get into the screen.. e.g waterproofing issue for the phone..
- Anonymous
- w7n
marko97sx, 21 Jun 2018Well, do you prefer Samsung's burn ins? Or Pixel 2 XL terrible displays?Why are you justifying a fault with other company's problem? So if Samsung has burn in, it's ok for Sony to have issues and customers has to accept it?
How would u like having this problem with your device, bring it in for warranty then the customer service guy tell you "Do you prefer Samsung's burn in?" and send you home?
- AnonD-560225
- mpU
My first Sony phone is the XZ1 and it feels Seriously overpriced.. The UI feels half baked, still no 8.1 on the unlocked UK model. The 1080p is nothing special, the stereo speakers are garbage. My HTC 10 has better speakers even though it has one speaker and one tweeter. The design is insanely boring. The camera has no OIS so low light shots are bad.
Bye bye Pony, you will be missed :'(
Not.....
[deleted post]Lol at people comparing models of which tens of millions were sold vs those that make up less than 1% of the total worldwide smartphone share.
No matter what you do, samsung will continue to be relevant and sony will not. So in the virtual words of sony itself, deal with it.
- EskeRahn
- s0y
Alien , 21 Jun 2018Go ask Sony if they read the GSMA comments. If they release an official statement saying that ... moreI would be VERY surprised if a company the size of Sony Mobile, did NOT have several people hired with the sole purpose of keeping in touch with the social media. In 2018 it would be unprofessional to be blind for it, IMHO.
And I would neither be surprised to hear if they even try to break storms by interacting with them. Of course it would not be done with an official Sony cap, but under cover as 'ordinary users'....
A media storm is big business that can be very very expensive to ignore, so if they can catch and contain/handle a story while it's in its infancy it could be very profitable...
- Muhamashi18
- Rf7
First denying cross play on Fortnite, then this.... Sony is in a tight spot for sure.
- AnonD-732843
- 0RP
What a lame excuse by Sony!
These lines and dots wouldn't appear if there was no manufacturer fault or defect.
The device was obviously not properly tested while in R&D & its as simple as that.
Sony washing their hands just shows they only care about the $$...
- marko97sx
- JKV
RANDOMS, 21 Jun 2018thire actions doenst deservs the credit that you guys are giving, they just ignoring the buyer... moreWell, do you prefer Samsung's burn ins? Or Pixel 2 XL terrible displays?
- marko97sx
- JKV
Alien , 21 Jun 2018As long as it doesn't write "Made in Finland" on it, I'm not touching one, let alone buy it. N... more5 year old XZ? lol
- Anonymous
- w7n
Nick Tagataka, 21 Jun 2018A mentality of country is literally NOTHING to do with poor customer support, any company is e... moreJust to add. My company moved the helpdesk service to another country to save on cost and my ex-colleagues had tickets that went 3 months without being solved. She had to call me up (i've already left the company) to get it fix and it was done over the phone in less than 10s.
There you go, same company different countries. Not saying i'm great but it's more of a mentality issue.
- Ellio74
- pxF
Nick Tagataka, 21 Jun 2018A mentality of country is literally NOTHING to do with poor customer support, any company is e... moreWhat you're saying is true but what he said to is true too. Some brands have their support center managed by a third party instead of the company itself. This leads to less "control" from the manufacturer on the repair center for example.
In fact, support from Sony service center itself is pretty good.
- Anonymous
- NuM
Typical Sony to be honest. I remember when i had the Sony z1 and many others myself included hsd broken screens without even dropping them. Sony blagged it off as user errors. Only after the UK media got involved did they acknowledge that the problem was due to manufacturer and fixed the screens.
- Anonymous
- w7n
Nick Tagataka, 21 Jun 2018A mentality of country is literally NOTHING to do with poor customer support, any company is e... moreIt has everything to do with it!!! The company can insist what should be done but if the people doing the work are not up to par (e.g, rude, lazy, no idea what to do) They can only fire people and hire so many times before it becomes ridiculous so they will end up with substandard customer service and people there just have to deal with it.
- Nick Tagataka
- gRy
Alien , 21 Jun 2018I'm from Europe and the service centers quality is very good here. Blame the people from your ... moreA mentality of country is literally NOTHING to do with poor customer support, any company is expected to deliver the highest possible quality support in every single country they are operating the business in. If they fail to do so, well it's company's mentality which should be blamed. Stop trolling man.
- alvinzm
- 61w
I don't experience this problem with my XZ2 nor XZ1. The problem happens to XZ1, actually. Only small numbers of XZ2 users have discovered this issue.
GSMArena's article is the one who created commotion in the comments section. Don't use misleading title and comments that will make some companies bashed with a small problem that can fade away in no time.
- Anonymous
- tNw
Alien , 21 Jun 2018Go ask Sony if they read the GSMA comments. If they release an official statement saying that ... moreLike they would ever admit to reading tech websites comments.
Still does not give you any right to make other people shut up because they are not blind followers like Jobs' disciples.
- Anonymous
- tNw
Shanti Dope, 21 Jun 2018You clearly don't understand.
A complaint is a complaint, and this is not a Sony-focused site... moreI think the person is just being sarcastic.
The only ones I can think of that complain but quickly bend over again are iPhone users due to their brand loyalty.
- Alien
- 3RM
Anonymous, 21 Jun 2018I completely disagree with youGo ask Sony if they read the GSMA comments. If they release an official statement saying that they do, then I'll believe you.
Till then, let's agree to disagree..
- Anonymous
- tNw
Alien , 21 Jun 2018By the way, you guys are so NAIVE to think that someone form Sony or Samsung or Apple visits t... morePeople are free to air their grievances if they are legitimate. It's those conversations outside the official forums where most problems are quickly spotted.
I am sure they have staff browsing sites like gsmarena or even if they do not, there is always reddit.
Nokia staff during Windows era astroturfing reddit subs easily demolishes your childish remark.
Negative backlash can quickly grow as well and spread to social media faster now compared to the old days.
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