What else do you expect, probably they cant even identify who is their provider, there is no surprises here.But I bet they could identity all Kardashian's
Berserker, 03 Jul 2019This is very funny coincidence. Yesterday my friend broke his iPhone, he asked me to repair th... moreTrue, it's so stupid and many of these are iPhones users who just wanna flex.
I work in a telecommunication industry and I speak to many Americans everyday and I've noticed that most of them don't know anything about the device they have just purchased.
DantE O2, 04 Jul 2019we are not talking about tech at all, you are posting in the wrong topic dude, we are talking ... moreNow you are talking though your ass now. The only info you got right was that I'm in the Americain continent that all.
As someone that has worked providing tech support to an USA phone company I must say about half the people calling indeed doesn't know what model of phone they got, some even from the very moment they are buying the phone. But I put a lot of blame on the OEMs. Most if not all fail to include the commercial name of the device and only include the model name in the settings of the phone, so when you asks them to tell you the phone model they will only find HB3F1HYTJ3 instead of an actual name they can remember. Not to mention it should also be in an area of easy access but many times it is not.
well what did you expect from them, they didn't pick their President right let alone a mere phone.
Hmm..., 04 Jul 2019Yes, that is why I find this survey absurd! For note Apple customer service is serving the wor... morewe are not talking about tech at all, you are posting in the wrong topic dude, we are talking about a simple 8 letter name we are talking about customers who blindly are using something everyday , now if you can't tell the difference between the 2 spare your time of posting comments and do something else instead
Anonymous, 04 Jul 2019which also makes me question your job as 2nd line tech support for a mobile company. I mean I ... moreBelieve me it is cause at some point you bought that device and for sure the seller(be a carrier seller or manufacturer seller or a 3rd party seller) told you that you got the device called A and being manufactured by B company!
This is total unacceptable even my old grandma knows what cell phone she has!(maybe not exact device specification but at least she knows the brand and model!) (also consider she is about 87 year old)
Hmm..., 04 Jul 2019Yes, that is why I find this survey absurd! For note Apple customer service is serving the wor... moreOMG!
Can you explain what hassles or problems normally comes with smartphones that isn't Apple?
Your statement means you are as dumb that can't find wifi toggle to switch it over and have wifi working or even not been able to pull down notification bar and toggle wifi on from there and have device connected to his/her wifi router/ network!
this is really not acceptable cause at least those who claim a smart phone probably had other smart phones unless they really came from a future phone like 3310 cause even a lot of future phones had similar or close to smart phones UI!
s-pen pusher, 04 Jul 2019bottomline for this really is there are alot of people who don't know what the model of their ... morewhich also makes me question your job as 2nd line tech support for a mobile company. I mean I know 'tech support' is bad, but oh boy this is kinda basic knowledge.
As for people not knowing what they have or use, not a lot of people will know what they got, unless you are using iPhone for trends (because of IG or something). Most people don't know what they got beause they are not written on phone, and just simply don't care (beacuse knowing your model of the phone is just not important).
If you are into it, then yeah you will know. Then again, while I know phone models by looking at them, I wouldn't know the difference between different models of BMW M, or Audi A series...but some people wil just by looking at the car...so there is that. It isn't really that surprising.
s-pen pusher, 04 Jul 2019actually, it is more of a hassle to setup an ios device compared to android. android devices c... morenope. Apple device can be used without setting up anything just like Android. And just like Android, without Apple Id (Google account equivalent on Android), you cannot download any apps.
Difference is Andoirds have options to sideload apps, whereas iOS cannot do that. But what's the point of having smartphone without access to apps? just browsing then...really that can be done on a cheap low cost phones
Anonymous, 03 Jul 2019 I thought americans are superior in everything?In mindless consumerism surly they are.
bottomline for this really is there are alot of people who don't know what the model of their smartphones are. i have worked as a tier 2 tech support for a mobile service provider in the u.s. and i have had countless encounters with people who were smart, and even tech savvy sometimes, but don't know what their smartphone model is. well, that was only one mobile service provider but most of the subscribers then either have an iphone or a galaxy s or note phone. most of the customers simply would say that they have "the latest model" or "the one from last year" but don't really know what it is. i am not really sure why it is that way, but most of them are surely not dumb. an example is this conversation i had with a network engineer who was really knowledgeable about everything on network processes and equipments, but was referring to his smartphone as "iphone y because he thinks it was the one who came after the x".
Hmm..., 04 Jul 2019That is what Apple services are for, if you happened to be in the Apple Store it's even easier... moreso, it is more of a hassle then to setup apple devices because without android you can skip setting up the device and use it right out of the box. see, i use android for my smartphones and ipads for our semi-productivity and leisure works, and it is indeed more of a hassle to setup apple devices than androids. the point is, apple devices cannot be used right out of the box, while android can be.
s-pen pusher, 04 Jul 2019actually, it is more of a hassle to setup an ios device compared to android. android devices c... moreThat is what Apple services are for, if you happened to be in the Apple Store it's even easier where they help you setup your device for you and walk you through the options.
Hmm..., 04 Jul 2019Yes, that is why I find this survey absurd! For note Apple customer service is serving the wor... moreactually, it is more of a hassle to setup an ios device compared to android. android devices can work out of the box if you wont be using any google or web-based services; it can be skipped. however, for ios (at least with our ipads), you are required to log in or register your apple id even if you are yet to use any of the apps, then sync your data to icloud, and lastly setup face id or a password.
DantE O2, 04 Jul 2019they can't even understand a phone name, well now we know what kind of ppl buy iphone, XDYes, that is why I find this survey absurd! For note Apple customer service is serving the world market so behavior & attitude are different from region to region. So Apple target audience are those with finance, and wanting a product to run right out of the box with none of the hassles or problems that normally comes with smartphones that isn't Apple. If you did not understand what I meant. Here is a simplified version Apple customer base are largely tech illiterate with maybe 20% of their customer base being tech savvy.
they can't even understand a phone name, well now we know what kind of ppl buy iphone, XD
Smile, 04 Jul 2019Don't be to sure about that. I used to work for a customer service department with Apple and b... moreYes, I sympathize with you, there are the unreasonables that just vent their frustrations on customer service. So I will apologize their rude behavior on behalf to you and other customer services that need to tolerate this absurd behavior.