Anonymous, 05 Sep 2020Had Charge 3 for nearly two years, worked fine until August 2020 update. Since then, screen di... more1) The screen dims and wrist flick doesn't work as it is in sleep mode, to fix hold button and click sleep.
2) The heart rate is off so turn it on again by going to setting and toggling heart rate. That means you get basic sleep as the heart rate monitor is required for sleep stages.
Anonymous, 14 Sep 2020I updated this weekend and had the same problems but managed to sort. Try pressing and holdin... moreThanks for this tip - it worked for me. I was about to chuck my Fitbit Charge 3 out the window. Why is this sooooo unintuitive? VERY ANNOYING!
Anonymous, 05 Sep 2020Had Charge 3 for nearly two years, worked fine until August 2020 update. Since then, screen di... moreI echo this person’s comments. One day an update appears out of the blue and once installed, the screen is dimmed and entire rows of the display are turned off or damaged. By scrolling I can see what is missing on the display. But FitBit obviously did not do enough testing before issuing the update. I don’t need FitBit 4 features on my FitBit 3; I just need the FitBit 3 to continue doing its job as well as it did before the update. I’m not seeing any formal admission by FitBit of the problem. Do they think they’re Apple?
Sid, 29 Sep 2020I am having difficulty in updating the firmware, anyone else having problem too?Yes the update never finishes an it starts counting steps and then the next day it is not tracking them again.
I’ve given up after continuous use since October 2012. Very sad to leave but the Charge 3 did me in! Dull screen from 6 months old to now nothing, needing to re-pair EVERY time to sync, notifications never working, alarm setting no longer on the app etc
I am having difficulty in updating the firmware, anyone else having problem too?
if yours is dim you may be in the sun if you are at home go to settings it is at the end of the right section go to settings go to brightness and set it to high you can do this by taping it
My Charge 3 display has gone very dim and I can’t see anything on the screen. Has anyone else had this problem?
DGS, 07 Sep 2020My charge 3 updated and all of the alarm settings are on the device instead of in the android ... moreI updated this weekend and had the same problems but managed to sort. Try pressing and holding the side button until DND shows, then press tap on the sleep, the brightness will come back and you can use the wrist flick function. It makes it a Bit easier to set silent alarms when you can see what your doing. Not a great update but at you'll hopefully be able to use your fitbit again.
My charge 3 updated and all of the alarm settings are on the device instead of in the android phone software. i figured out the dimming feature on the device. the screen is too small to set the alarms compared to the phone app. my device no longer turns on when i raise my wrist to check the time. the software / firmware "update" was a downgrade to my product. the sync to my android took several days of playing around, deleting, and re-adding the device to my phone. i rely on the device to wake me as i have a varied schedule.
Kim, 05 Sep 2020I updated my Charger 3 and I am having the same problem everyone else is my screen is black. I... moreI have had the same problem since the end of August. I think you're right it just trying to make us buy a new one. This is my third Fitbit two cracked screens in heat of holiday sun and now a black screen, tried rebooting for 8 and 15 seconds neather worked. Complete waste of money and I will never buy another Fitbit.
Thanks for input. I've been reluctant to do the update, after reading these I don't think I will
Had Charge 3 for nearly two years, worked fine until August 2020 update. Since then, screen dimmed and lined, no heart rate or sleep data. Rebooting/ resetting makes no difference. No helpful advice. Disappointed doesn’t come close.
I updated my Charger 3 and I am having the same problem everyone else is my screen is black. I think they are doing thos to make you buy a new one jist my opinion..
My Fitbit screen is now so dim I cannot read it I tried the 8 second reboot but no brighter
So frustrated.. have had my charge 3 for 18 months.. because of the upgrade on 8/20 it quit keeping time accurately and then finally went blank. Have contact customer service.. since it’s out of warranty they only offered me 35% of new product. You would think since it was their fault for the Fitbit mess they would offer a free replacement. I have had fitbits since 2014. My feelings, if they don’t care about customers, I will change to an Apple Watch.. Fitbit doesn’t deserve my business... very sad .
Have been through three long troubleshooting sessions but third guy just admitted it’s a known issue but no resolution in sight been without device three weeks