Better Business Bureau finds T-Mobile to be misleading Americans about 5G in ads Comments
- Ripped Off Consumer
- yqu
I made the mistake of signing up for T-Junky Mobile. I got the internet Gateway which croaked within 3 months, they provided a return label, I paced it on the box and returned the gateway, they sent me another gateway but refused to credit me for the one returned, said they couldn't track it, I never wrote down the UPS label info, but they can't track their own label. This org is a complete joke. They kept charging me for service when in fact it was shut off because of the returned gateway. I gave them a California wave.
- Pat
- kgA
As Sprint, I was offered the opportunity to trade in my old phone for a Galaxy S22. I took advantage of this offer and then T mobile took over. I have receipts showing that I turned in my old phone when I received the new one. However T mobile will not recognize that it was a a cash free trade in. They are charging me for a phone that I would not have purchased. I have been fighting to have this charge removed from my bill for well over a year now.. I have been told "Tough Luck" by T mobile.
- Peg
- g4x
Blah, 12 Jun 2023Never been throttled one time with them. I use over 1TB a month, consistently, not home intern... moreThey are trying to find anything and every little thing to charge people more money, or should I say rob people of their money. They now want a $5.00 fee for in store bill payment. I am the one taking the trouble to come to their facility to make the payment and they want even more money for that. Ridiculous!!!! It is price gouging and corporate greed! T-Mobile sucks!!!!!!!!!!!!!!
- Captain
- 7C@
Been a customer for over 10 years and moved to a area that had no service so I canceled my account and I have been trying to return 3 phones for over a year every time I go in they tell me they can't do it. When I call customer care which is usually someone who I can barely understand tells me yes go in but now they are saying no and I owe for the phones what a joke never again will I recommend them
- Liz
- qxR
Elle, 24 Jul 2023I loved Sprint. Never had one issue. Since T Mobile took over it’s awful. Never have any service Same!
- Elle
- 43N
Anonymous, 18 Jul 2023The worst service ever! I was on sprint over 25 years, always had service. This past March s... moreI loved Sprint. Never had one issue. Since T Mobile took over it’s awful. Never have any service
- MsBitsch71
- Ib5
i have been with tmobile for almost 7 years now. i have not once had my services shut off and i have not ever been late on any of my bills. i have purchased multiple devices from tmobile and yes i have paid several of the items that i have purchased whether they were for my son's or so called best friends who not once offered to help me out with my phone bill which has been close to $400 a month and i only receive ssi and i also have home wifi through tmobile aswell. i have been waiting for my replacement phone to come since june 26th 2023. i just finally got it july 18th 2023. tmobile not ever had to wait for me to pay my phone bill and paid 2 weeks early every single month since november 2016. i have a very huge issue with tmobile and the 1st is, their employees get paid good to promise their customers the things that they have promised me and then to find out eventually that they will blowing smoke up my ass just to get me off the phone because i am absolutely and positively one of them crazy customers who doesn't give up easy on multiple issues and i have many times straight up have been completely straight forward and i didn't give up on my fight especially when i knew that i was in the right on alot of problems and issues. i honestly believe that for the customers who have been just like me and made sure that even though i was always on time with my payments and that has purchased several different devices and paid many off, tmobile should have a special promotion for us. like for an example, give us credit towards our monthly bill especially when you pay a $400 bill for countless months without problems. my oldest son was on my account and he was very sick and was diagnosed with multiple medical complications that were not able to fix, and therefore he passed away very slowly and was in alot of pain and on dialysis 3 times a week and he passed away in october 26th 2022. i can't even try to think of some way to deal with this emptiness and the feeling that i let my son down because i could not fix him. he was in renal failure stage 5 and yes, my baby bledto death in 2 and a half days. malpractice and i can't find any luck with seeing if i have a lawsuit against the hospitals and the primary care providers. they all failed my son and he left 2 daughters and the oldest is fixin to be 16 and a 4 year old and every single day they are without their father. i am struggling aswell but i don't have anyone who even cares about what we're going without. and then ofcourse every single month i have to pay for the bill because nobody wants to offer me anything towards my bill.
so...
tmobile, i think that it is about time that ya'll show your customers just exactly how much you appreciate us that take care of our priorities
- Anonymous
- Ibx
Anonymous, 18 Jul 2023The worst service ever! I was on sprint over 25 years, always had service. This past March s... moreI have Tmobile, cell phone and a Tmobile tablet. Their Customer Service is always Super Courteous and polite but often can't do miracles. I can see the tower and the lowest dish on it is facing the opposite direction so I guess I'm lucky to even get 4G signal. Often I used to have to go outside to use my cell phone. If I had a Dollar for each time they've told me that there is a work order in process for my issue. Super customer service after regular hours from the Philapines. Overall Tmobile service reminds me of my first cell phone in 1975.
- RXMOMMY
- RqD
when the merger was completed I lost 5G service, I didn't know but I found out once they switched me to a 5g plan. How? I got no service. Only 4g was available. And i was charged for 5g Home Internet.
- Anonymous
- Ijh
The worst service ever! I was on sprint over 25 years, always had service. This past March since the merger was finalized with T-Mobile, the acquisition, I am barely able to use my phone. My calls cut off! There is never "a network available". If I have an emergency, I cannot make or take a call. Calls go directly to vm! My texts get stuck. And when I call them, their answer is "oh your area has good service". My response is "well I dont" Then they say I may have to upgrade to a newer phone!
I complained to the FCC. Why would TMobile pick up Sprint customers, they cannot support and not even offer a credit for their bad service, in good faith?! Terrible awful unreliable company. Oh and looking up anything online on my phone, cant do it! I cant even connect to wifi in my apt. Atrocious! I have a mind to take them to court for each month billing, they have not served me but charged me in full. Run fast, get another provider!
- Blah
- IbK
Still Employed, 21 May 2023You were definitely fired from TMobile. Never been throttled one time with them. I use over 1TB a month, consistently, not home internet but regular mobile phone. Trick is to pay the extra $10 bucks for HD viewing, why it makes a difference, i don't know, but it does and it has for years now. I hotspot constantly and go over the limit of the hotspot every month, says i only have 10gigs of hotspot, pffft nope, using over 500gigs on the hotspot.
- LOL
- Tax
Kitty, 15 Mar 2023Something needs to be done about this company and the way that they lie to you on the phone ..... moreThey never told you that lol
- Still Employed
- Tax
Anonymous, 22 Apr 2023Well as a past employee I'd like to point out that we lied to customers of Verizon and ot... moreYou were definitely fired from TMobile.
- Anonymous
- ILb
minitaur, 31 Mar 2023I don't know about their 5g service but I've been with these guys for 10 years and p... moreWell as a past employee I'd like to point out that we lied to customers of Verizon and other's to lure people to come to TMobile with bogus claims that we were better faster etc. It's all nonsense like that map of coverage. The 50 dollar unlimited home 5g internet is absolutely throttled.if you actually get faster speeds than 35mbs than it just meant that you were new to TMobile, cause they would throttle customers after so long as a business practice, We we're told to lie to customers nonstop and pretty much read off a prewritten script of answer's when someone called tech to find out why it wasn't working correctly or the Nokia gateway overheated ,We also would throttle customers if they weren't passing around the T-Mobile unlimited is amazing thing to people, anyone who talked us up were given priority over customer's who talked badly about the company. You think it's by accident that some customers have great service and other's don't ,than you're sadly mistaken. I used to answer hundreds of calls a week to lie to customers and tell them coverage is not available in your area , because of one customer who was listed as priority , usually someone with social status lived in there area . We couldn't give a gateway to everyone in that area ,or the priority customer would have barely existent service. But by all means keep talking TMobile up .
- Anonymous
- IbG
I am staging a tower pulldown this week as this is the only way to show them we mean buisiness. I suggest any anle bodied do the same. Lets show these corporate goins that WE determine their wealth.
- Tonya D.
- IbF
Anonymous, 06 Apr 2023Alls I want to do is pay my bill from overseas. Always takes hours. Sometimes days. Don... moreAgreed!
- Anonymous
- KSC
Alls I want to do is pay my bill from overseas. Always takes hours. Sometimes days.
Don't use this company.
- minitaur
- IbG
I don't know about their 5g service but I've been with these guys for 10 years and pay $50.00 mo. always
never raised cost one Penny in all that time. service is excellent, not one complaint on this company. you can't please all the people all the time, but they didn't grow the biggest, most reliable cell phone network pissing everyone off. wow what a tough crowd! I noticed in most complaints someone giving up good phone and good service to swich to T-Mobile, if it was all that good why switch? why try to fix something that's not broke?
I declare shenanigan's!!
- jmt
- YhB
Avoid T-Mobile, they are the WORST and most dishonest company I have ever dealt with!!! They have HORRIBLE service; they are unable to do the simplest things like stop an auto-pay because you decided to pay it with cash in person!! Neither the workers nor managers could do so or acted like they could not as then they paid it on my future months bill which was not even due!! The service goes down constantly and is SLOW, and you CANNOT work from home with it, they lied and said it would be fine when I signed up. They also try to cheat you out of all of your money after you shut the service down, first trying to find something wrong with the tower, then being rude and disrespectful to you as a tag team in the store, then incorrectly reading the account screen and accusing you of missing a payment when the truth is they duplicated the same payment and paid me a month ahead because they are stupid and incompetent, then they finally figure it out after playing dumb for hours and trying to scam you out of your money because one will do business with them because of their horrible service and products and lack of honesty and then they finally agreed to credit the last month of service that I did not use but did pay for, after I let them know that I work for the government and do not appreciate being ripped off and they credited it, which left me with a $20 credit, then I called and asked them to send the credit to me as they had not done so automatically and it had been months and I kept getting the bill with the credit in the mail and knew I would never go back to them, and the first girl said it had to go on the debit card I used to pay my payments and said she sent it there and it would show within three business days, a week later it never showed up, so I called back and the guy took my bank account and routing number and said he set it up to go to my checking account via ACH and it would be there within three business days so I waiting and a week went by and it never showed up, then I filed a complaint with the FCC, the executive office clown then contacted me by phone and left a message and I returned his call and left a message and said I wanted him to discuss it by email as I wanted all in writing, he then waited two days and called me again, so ignored my request, more crappy customer service, then he was a smart mouth and half laughing about my frustration and said "Oh it looks like they over credited your account and you are not due a credit at all so I will just zero it out". THIS is how they run their business and WHY you want to avoid them!!! I have contacted the regulators again; they are committing fraud and have no intention of giving me my money. I am sure they do this to all of their customers so either make them money off them by cheating them by over charging them and not refunding time unused, or by finding false things wrong with the returned equipment or by cheating them and not returning their credits. They are scum, avoid them!!!!! I am a twice widowed 58-year-old mother, how hard up can someone be for a dollar than to rip someone like me off!!! God sees all and they will face their maker one day and regret what they did!!!!
- Kitty
- IbF
Anonymous, 15 Mar 2023I totally agree they are liars thieves rude insulting and don't care all they're doi... moreSomething needs to be done about this company and the way that they lie to you on the phone ... They told me if I return the phone there would be no more bill because I canceled the service 5 months ago well now they're telling me no I still owe for it after they advertise the phone was for free when I got it 2 years ago... They ripped me off by charging me $81 a month and they're still charging me 81 a month and I haven't been with that phone for 6 months and they got their phone back and they're still charging me for the phone and told me too bad you owe me and send me to collections.. thank God I blocked him from using my credit card so they can't charge my credit card but they're charging me for a contract I was never even under and collections is saying I was under a contract collection people are rude the customer service at T-Mobile is rude T-Mobile is rude and all the hours a bunch of liars cheaters and thieves we need to do something about this need to be stopped
Tip us
1.7m 126k
RSS
EV
Merch
Log in I forgot my password Sign up