RBa, 19 Sep 2009I wonder what's all the fuss about these "European makes are of better quality than Chinese ma... morei do not agree with you!i used 7 units nokia phone made in china, every one work well,but this time i want to buy e52, so many problem happened, restart,swithch off automatic, and it was made out of china but kroea
Philsmobile, 27 Sep 2009I have now owned The Nokia e52 for one week after upgrading from the e51, I have brought the p... moreThe E52 looks good on paper but in practice this phone is a disaster.
I took the unit back to Nokia's flagship store in London five times before I found one that worked reasonably well. Was there a bad batch that were manufactured (Made in Finland) or is it due to a poor design, or maybe just some bad software? Nobody knew at the store and neither the store nor Nokia's own customer support seemed to know how to pass this information back to Nokia for resolution. The store had several E52 returns, they cared but couldn’t do anything about it. The Nokia customer care helpline promised to follow up but 10 days later I am still waiting for them to call me back with the answers to the numerous issues - see below.
Surely Nokia cares about its reputation. This is a business phone but the business community isn't going to buy it unless Nokia can take ownership of the problems and get them sorted. It is time for a recall, a firmware upgrade, and some apologies. I understand that a major phone operator in the UK has withdrawn the E52 from sale. I don't know why but I imagine it is related to poor performance.
Apart from the phone performance, it appears that Nokia may have bowed to the pressures of the mobile operators by disabling the ability to use WiFi for some data functions. The result is that some data can only be accessed through WAP and other connections default to WAP in preference to WiFi. These functions all worked fine on my E51 so I can only assume that it is designed this way to make the end user subscribe to data access. I tried Nokia Messaging but I do not recommend it – see below.
I took the phone back for a full refund and I will be very hesitant to buy another until there is some clear announcement that the problems have been fixed. I will limp along with my E51 despite the fact that it doen't work in the car anymore since the firmware upgrade to version 3. I know version 4 exists but not for my serial number!
Here is a list of the problems I encountered with the E52:
1. GSM signal strength worse than E51, so no reception in some areas where older models perform
2. Poor audio speaker makes it difficult to hear caller except in very quiet location
3. Microphone is very choppy so caller cannot hold a conversation. This appears to be to do with the noise suppression system. It gets considerably worse when Loudspeaker is on
Phone doesn’t always hang up after other party hangs up
1. Reverts to Home screen after Email synchronisation rather than allowing viewing of Inbox
2. Email inbox inconsistent with PC & Nokia E51. Several Emails missing, Time of receipt of Emails different to PC & E51
3. Email display doesn’t wrap and inconsistently displays content or link
4. Can’t download content for later viewing, needs connection constantly. Is this to provide more traffic to the mobile operators?
5. Does not hold LAN connection, constantly asks to reconnect. Is this in the hope that you choose a WAP connection for the mobile operators benefit?
1. Keeps asking to connect to WAP services even when connected to WiFi LAN
2. Poor WiFi range
3. Intermittent Disconnection from Bluetooth
4. FM radio does not allow connection over WiFi only over WAP
1. Phone stops charging after 5-10 minutes. Need to be disconnected and reconnected and then sometime stays in charge mode
2. Poor help screen relative to E51
3. Text disappears below the bottom of screen when editing Email & ToDos
4. Calendar freeze when looking for entry while connected to PC Suite. Remains frozen after disconnect
1. Permanently deletes items marked for deletion in IMAP
2. Does not offer alternate LAN connection when out of range of home server. This is very restrictive as you cannot access an alternative WiFi when away from your home network without changing the Email settings. This is time consuming and irritating
I hate to be so negative but this product should be withdrawn.
Avagalwa M Paul, 27 Sep 2009This is a great phone going by the specifications. I've owned Nokia 3100,6020,3110c,5320xp mus... moreno information from nokia to correct the feeling on the net, the problem is right? i am ready to buy the E52 as my eager to get the e50 3yeasrs ago,but the information i got is so discouraged, and i decide to give up my plan, i am so disappointed at nokia,i used 7 units nokia phone during the past 10 years, nokia never disappointed me expect this time, nokia i loved you,but what will you do for guys like me?
I unpacked my e 52 but it is not working did not turn on i dont know y?
Have had my E52 for only a few days, so I know it might be premature to comment, BUT...This is BY FAR the best phone that I have owned so far and I have had a bunch of them. It is not the sort of phone that can be dropped etc, but it is designed for speed and style and Nokia have down a sterling job. Love it!!! Only problem is why a 1 gig card. Should be packed with at least a 4 gig. 1 gig is too small for a phone with so many features. Off to buy a 16 gig card now.
yesterday I contacted Nokia Care again and asked about e52 and they said that Nokia did not reported issues to them. They asked me to install application Energy Profiler to measure power requirement. After that, my phone freezes again and turns its off. Now I need to send the phone back to service, second time, and I have the phone for 10 days. The phone itself works fine until it works.
Is there any Good Antivirus software site available for the E 52-1
Is it free or trial version???
4th Day today
Not a single crash, not a single hardware failure. All those who say the handset sucks don't even have the handset I think, or are Sony Ericsson moles planted on forums to discourage nokia buyers
Had an E51 before and this is what I see
+ Bigger brighter screen
+ Many times faster
+ Better T9
+ Better intuitive call dialing
+ Better browser with flash support
+ AGPS (Sometimes takes upto 4-5 minutes to sync)
+ After 4 days of usage, only 2 bars gone from the battery indicator (Heavy usage, experimenting)
+ Better camera/flash
+ Better buttons on the side and top
+ 3.5mm jack
+ Better gallery
+ Better email client
- Low phone memory (flash)
This is the inly drawback I found till now. After a clean software install, free phone memory is only around 25M. After you install n-gage, it drops to 12M, which I think is on the lower side (You cannot install N-Gage to memory card)
And all those people who say " it seems that more than 50% of these phones have been returned to nokia" go get a life. Does nokia send you internal company data just so that you can spread the word around and discourage people?
Pls Anyone can tell who have e52 or e55 that if u go to any radio website and then u click to listen to live radio...have u try to play and listen for example if u go to website LBC97.3FM and then play live soo can u try pls tell me is it ok?i did try but did not work pls tell me there is anyway i can listen my fm radio or have u try any software?thanks
chilly, 27 Sep 2009well, I bought E52 2 weeks ago (made in Finland) and send it back to Nokia Care 3 days after... moreCould you tell me which version. I found no new version available for E52 software.
Anonymous, 28 Sep 2009what is wrong with u guys, maybe it is 'YOUR' phone sucks and 'YOUR' phone is faulty and pleas... moreI second that! I have a small IT company and last month I replaced my staffs Blackberries with the E52... 12 phones. Not one problem with any of them... just over 4 weeks now.
what is wrong with u guys, maybe it is 'YOUR' phone sucks and 'YOUR' phone is faulty and please don't use the word 'BEWARE'this and that....you're making me SICK!
My e52-1 is the best phone i've ever owned, working fine since day 1...like what i've said ...don't blame e52..it's just YOU and 'YOUR' handset is the one having problem.
please read my comments further down this page alex, beware as this nokia has serious issues, its a very good phone spec wise but nokia need to sort the crashing sofware/firmware issue, my e52 is almost useless day to day as it switches self off all the time every couple hours, it freezes during calls and resets itself. anyway read my full opinion below as if these faults are addressed it could be one of nokias best e series to date, it seems that more than 50% of these phones have been returned to nokia, i just hope that the software/firmware engineers/programmers are working day & night to get us a update firmware asap as all money spent so far seems to be wasted!!
This is a great phone going by the specifications. I've owned Nokia 3100,6020,3110c,5320xp music. So far I've never had any problem .I'm planning to buy Nokia E52, but the user opinions are so discouraging. I think Nokia should respond to this complains so as to clear the air.
I'm tired of hearing the complaints but I thank all the complainants because they are letting other potential buyers be aware.
The only thing I would like to know now is ALL those people who said they never had any problems with their E52, are they still trouble free ?
This goes for people who posted much earlier, people who have their E52 for a month, two months or three months.
I would say a month is enough time to test the reliability of a phone, not 1 week or 2 weeks.
So please, anybody who haven't had a problem with their E52 after 1 month of usage or more, please report letting us know and also tell us where it was manufactured. Thank you all in advance.
chilly, 27 Sep 2009well, I bought E52 2 weeks ago (made in Finland) and send it back to Nokia Care 3 days after... morenokia E52? same problem we had,it turns off when i receive or make a calls.it said it was a business phone, but, it gives me headaches..i used it for 4days only, and they told me that it will no longer cover for replacemnt coz its only within 3days..discouraging, we bought a b-new phone and they open it for rapair after week?too bad.i will never buy nokia units again.
well done I'm interest launching product nokia E52 good design n smart phone thanks
chilly, 27 Sep 2009well, I bought E52 2 weeks ago (made in Finland) and send it back to Nokia Care 3 days after... moreHi chilly,i read ur all post,i understand all this but u know what u need to do is send back again this phone to nokia service center,tell them what are the problems and make sure tell them this is second time and ask them their phone number after u call them and make sure u talk to manager ok and tell them whole things,if u r in uk with contract then u need to talk to ur network people then they will replace it,hope this is help but pls dont be upset and try again like i said,take care. . .