Mayank, 11 May 2014Cheated by Nokia for 47500 Rs/- I am repenting why I have purchased 1520 instead of these I... moreJust go and complain in Nokia website or Microsoft website.....if u Dont get anything from them, go to consumer court.....I think they will repay your amount at consumer court.....Dont leave your 47000 as waste
Cheated by Nokia for 47500 Rs/-
I am repenting why I have purchased 1520 instead of these I shld have gone for I5.
I have purchased Nokia Lumia 1520 worth 46000 Rs/- (Round Figure) on 31st Decí13.
During the month of Marí14 I found there are some issues with screen getting hanged.
When I contacted the customer care help line Mr. Pankaj has asked to me build faith in Nokia and they will do best from their side.
Conversation B/W Pankaj Ė Anitha
As, per the company norms for my device there is Home pickup & drop facility.
One guy has come from Nokia Care Ė IndraNagar, Bangalore branch to pick up my phone at my office address.
When I was trying to explain my problem he is unable to understand it.
Conversation b/w Myself (Mayank Dhananiwala) --- Roma
Next day I myself went to the Nokia care center to get my phone rectified.
I waited there for 2 hours and they say that there is no fault with my device.
I came back home, these time when I faced the same issue, I made a documentary proof as video and again visited the Nokia Care with the same and they accepted it.
Phone has been handed over to for service on 19th Marí14. (Job sheet Number:: 10441).
As, per the communication with Roma, the phone will be kept in observation then it will be sent to Repair factory.
On Friday 21st Marí14 I received a call back stating that it will take 12 working days to get the phone repaired as it will be sent to repair factory. I agreed with them.
28th Marí14 Ė Received a call stating Phone is ready to deliver.
I took the delivery of my phone 9th Aprí14 (5.30PM) (Delivery People Ė Deepa G, Kamesh)
1) As, soon it was about to deliver there were problems with connectivity issues.
a. They took the phone inside and fixed it.
2) After fixing that issues, and took the phone when trying to update my phone itís shows phone is up to date, but itís not up to date.
a. Latest Firmware revision Number (As, per Nokia Care) :: 1028.3562.1408.10
b. Firmware Revision Number in my phone :: 1028.3562.1402.0001
3) Upon my insistence, itís been leant from Deepa that phone was not sent to repair factory.
Even though after producing the documentary proof of my problem, they doubted on my problem statement.
Even after the deliver same problem exists again they are asking for a documentary proof of it.
Mahendar is asking for a documentary proof again. (Nokia Care Store Manager).
Roma, Anitha, Mahendar, Kamesh, Deepa Ė Works for Nokia Care, Indranagar, Bangalore.
Pankaj Ė Works in Nokia Care helpline number
I don't have trust any more in Nokia that issue will be solved even after multiple services.
I want the money back or replace my handset with a new one and give me a written that same problem doesn't exists.
After providing the documentary proof on 16th Aprí14, I was waiting till date to physically show that the problem presists in the handset. Beacsue of below reasons.
1) Improper management of issue.
2) Miscommunication quoted from your side earlier.
3) Even if under your observation device doesnít shows the problem, you will say that device is perfect and the problem didnít exist or got resolved.
There are willing to give in writing that the problem exists.
After, physically showing the issue to Mrs. Roma, she has asked the conformation for s/w update/reset. (In the beginning itself I mentioned once to reboot the handset you may or maynít see the issue)
Even after the reset/update same issue persists. They started to check the issue whether itís wrt to any of the apps or sim card.
There were multiple reboots of my phone. Now, the problem is not been seen.
They are asking to keep DUT (device under test) till Monday and see whether the problem really persists or not.
Now the my question here comes is, if problem doesnít shows up what you are going to do ???????????????
I have asked Roma to write in Job sheet, I have physically shown the problem, and even after software update there was a problem.
But they are no ready to mention in job-sheet. Anything can be happened at any point of time. Like last time if you people quote itís a miscommunication what should I do ?? Thatís the reason I was asking her to give me in writing.
Because after 16th Aprí14 I faced the same issue today (Nearly after one-month). So, there is guaranty that problem will be seen while DUT. (Device Under Test).
Please, let me know what are the further steps should be taken.
Hoping for a one single point solution
Can anyone please tell me how to calibrate the the phone?
I have tried to drain the battery to 0 and have and tried to charge the phone in switched off mode but it automatically switches on.
AnonD-261985, 09 May 2014Hi, in android phone we can save all settings & contacts in gmail id,we can load same set... moreU can use ur gmail account as well as microsoft account on any WP... U just have to sync data after entring ur gmail id and all the data will b there including contacts
Can someone answer the following questions ?
1) How can i send songs or videos via bluetooth to another device most probably Android ?
2) If my friend transfers a video via bluetooth to my phone where do i need to check that video ?
3) How can i rename songs in music player ?
AnonD-261985, 09 May 2014Hi, in android phone we can save all settings & contacts in gmail id,we can load same set... moreYes you can via Nokia account on it.. It is saves your contacts ,activity on phone ,like games activity to share it with Xbox or something
Lumia 1520 .. Is amazing phone .. I am a user of it .. It is just missing some features but it will come with the 8.1 update , camera ,office ,apps, games , you will find every thing you want in it , search about review of Lumia 1520 with the 8.1 .. And judge
Aslam Qureshi, 09 May 2014Yes. Good multitasking. For UC Browser I know for sure. It downloads in background too. It wil... moreThank you Mr.Aslam.... But still...... I'm unable to decide between Lumia 1520 and Note 3 !
AnonD-46089, 08 May 2014Very good reply Mr.Aslam! I'm still in a dilemma in selecting between Note 3 and Lumia 1520. I... moreYes. Good multitasking. For UC Browser I know for sure. It downloads in background too. It will continue downloading while you are on some other apps. I think Internet Explorer will do the same. I haven't checked it yet.
in android phone we can save all settings & contacts in gmail id,we can load same settings & contacts on other android phone through same mail id,i have android phone.if possible i can load contacts in nokia windows phone?
Aslam, 07 May 2014In reply to Genius
Nokia phones and windows plateform both are very good. If you are missing ... moreI read your post in GSM areena,that is why i want to help regarding application of Windows Phone. I have Lumia 1520,but still i did not found any good file explorer,In your post i read yui file explorer is very fast. Where i shall get ?
i need this ....
I need to know whether I will be able to use the one that is bought from us
Anonymous, 07 May 2014After many years of using Samsung phones I decided to upgrade to the Nokia 1520.The phone is 3... moreTry holding down the volume down and power key till the phone vibrates and restarts
Shan, 06 May 2014I recently purchased the 1520 and updated to 8.1. Everything functions smoothly but the batter... moreYou need to let the OS settle down then the battery will get better. WP8.1 turned on all your apps to have background task enabled. So make sure they are not running in background. You too can disable background task for apps in Battery Sense.
Aslam, 07 May 2014In reply to Genius Nokia phones and windows plateform both are very good. If you are missing ... moreVery good reply Mr.Aslam! I'm still in a dilemma in selecting between Note 3 and Lumia 1520. I had many of my doubts cleared! May I know how the multitasking work? If I start a download and minimize the browser and open other apps, will the download continue?
After many years of using Samsung phones I decided to upgrade to the Nokia 1520.The phone is 3 hours old and it seems to be frozen. I switched it on and shut it down. when I tried to restart the phone I noticed that the screen is illuminated with a set up icon and like a flash/charging symbol on the screen. It doesn't actually do anything else. Is this something I should be concerned with?
Genius, 05 May 2014Hey looked several luring comments posted by fellows in this platform an I got convinced to pu... moreIn reply to Genius
Nokia phones and windows plateform both are very good. If you are missing some thing, you can contact me at my e mail "email@example.com" I wll try to guide you.
1. Many file managers are available. I found Yui FileExplorer very fast.
2. Flv and many other formates are played through MoliPlayer or any other Flv Players.
3. Download File Explorer. It has password, builtin video player. Creat folders 1, 2, 3 and so on and keep any your private video one by one in folders. It will act as private video keeper.
Windows is much smooth and fluid even with 1gb ram and 1.5gh. processor. Dont regrat. I have used androids of htc, sony and they all have problem. With nokia you have best camera. I am using Lumia 820 from last 3 months and very happy.