Nokia Customer care is really poor and shitty. I bought a supposedly NOKIA PREMIUM PHONE LUMIA 920 on 15-Jan-2013 spending, Rs. 38199/- on it from Croma Store located in Oberoi Mall. On 16-Jan-2013 I got a micro sim for same which was activated on the same day. I was very happy and excited to use the phone. Within 2 days i saw cases of calls dropping. I thought that issue was related with mobile network. On 18, 19 and 20 of Jan I had to go out of town and found that the phone was not picking up network while roaming. I approached the Croma guys on 21-jan-2013 and they said that this must be problem with the sim card and try changing it. I got the new sim card on 23-Jan-2013, observed it for 2-3 days and issue still persisted I went back to the croma guys on 28-Jan-2012 and this time they said that i should get in touch with nokia care in malad as they cannot do anything about it.
So on 29-Jan-2013 i approched nokia care and they said they will keep the phone with them for a day for observation and gave me the job sheet number 642504867/130129/22. On 31 Jan 2013 I go back to them and they say they haven't found any issue with the phone. In front of them i make a call and show them how the network drops after the call. They acknowledge that this is a problem and will send the phone to R&D dept for checking. After a day they call me up and say that R&D dept has informed that the phone has to be sent to factory for repairs. I tell them clearly that i wouldn't take a repaired phone and want it replaced with a new handset as this is a manufacturing defect. The nokia care center guy Amol says that he will give this feedback to the factory guys.
On 11-feb-2013 I get a call from the nokia care center that the pone is repaired and may be collected. Frustruated i call the nokia support and talk to Mr. Ramkapoor giving details of the above issue. He informs that he will arrange for a call back from his team. Someone calls me on 13-feb-2013 and i again give him the full details about the phone and since then there hasn't been any call to me informing on the status. Today on 19-Feb-2013 I call up nokia support again n talk to Mr. Suraj and ask him why nobody is giving a status update on this. he says he is sorry and emphathises with me on the issue but nothing can be done as there was no reparable defect with the phone due to which it cannot be replaced.
Now guys its been more than 30 days since I bought the phone of which i have hardly used it for 10 days. The phone came with a manufacturing defect. Instead of replacing it nokia is giving me an opened repaired handset. This is bull shit. I have had friends who have premium phones from other manufacturers facing similar issues and their phones were replaced without them even asking. This happend with friends using Blackberry, Iphone 4s, Sony Xperia. Now that is a premium service. here at nokia god knows what PREMIUM means.
Guys please think before switching to Nokia Lumia. I have not collected my REPAIRED handset from nokia care till now cause i just don't feel like using a opened handset which is not even a month old. It is not like i'm a first time nokia user, I have used 5 nokia phones before this and i was planning to go for lumia for my wife too, but after this one i really don't know if i should spend my good money on NOKIA.
I really want to type in all the choisest cuss words but not doing it.
A frustruated customer
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Navy, 18 Feb 2013Please someone answer is it good for games or apps ?? do i regret buying it for those two things?X box live is free
Mats, 18 Feb 2013how to get alphanumeric keypad for NL 920? Just go to create message and just press &123 you will get screen and if you want local language just press long ENG in keyboard screen
Hey guyz plzz tell me how s d battery life of dis handset, i wanna buy it.
Hey guyz how s battry life of NL 920 ,,plz giv me info i wanna buy it,,
Outdated,still depends on dual core Chipset for flagship,
when Sammy has already announced Octa Core Exynos 5..... for all 2013 flagship snartphone/tablet.
mahesh, 18 Feb 2013Hi Why can't nokia reintroduce all the hit phones from 2000 to 2005 .eg N72, n70,6600 , 6610,6... moreNokia has now windows OS as primary OS.
Nokia had stopped manufacturing symbian OS. And they not not going to release any E-series , xpress music or N- series phone.
Only Asha or Lumia.
Hi , I intend to buy Lumia 920 however I have checked a lots of complain about the freezing and reboot of the phone. Has this issue been addressed / resolves after the PR 1.1 software update?? Appreciate your advices
Navy, 18 Feb 2013Please someone answer is it good for games or apps ?? do i regret buying it for those two things?if you are planning to use it JUST for games or apps then is no secret you will find more on Android and iOS although they pretty much do the same. But this phone it's more than just that, you'll be able to play games also in winter with your gloves on:), OiS does a great job and so on...my opinion is that you won't regret buying it but you can always go into a store and check it out before
Navy, 18 Feb 2013Please someone answer is it good for games or apps ?? do i regret buying it for those two things?It's a catch 22. There aren't as many games as Droid and iOS, but the more people buy the phone and platform the more games will be available, but the fewer games available means less people will buy it. The real question is; what games do you want?
Please someone answer is it good for games or apps ?? do i regret buying it for those two things?