thanks all, i will ring them tomorrow, i dont like having the feeling i may have been a little bit unfairly treated given my loyalty. Suzy
well that's it for me ...start a new job tomorrow...need sleep!! Lets hope we all get them on the 11th as promised...coz god help them if we don't lol!!
yeah it takes 30 days to cancel and have to do it in writing...all a bit of a kerfuffle...they generally do have the best tariffs...however I would ring tomorrow and say you're not happy...if they don't offer better then threaten to leave them. Last year i was told they didn't have any of the N80's left...told them i'd had enough of being messed about and wanted to cancel...my phone came the next day!!
as pointed out by Lyn, it certainly is worth a try. with some luck u wud b put thru to retentions.
mind u though, i was once put thru to them n the guy i spoke to flatly agreed to cancel without presenting me with O2 alternatives.
To date, am still with them. it might b worth a try calling a few times should u not b satisfied.
Suzy...hey, as far as my experience goes, and from what i was told, u can cancel yr upgrade within the 14days. at which point u also revert to the only paying yr monthly bill without being tied down to a contract.
I don't want to create a feud with O2, seen as they have been nice to me, but I, personaly, would not find this fair.
Maybe u shud have put up a stronger argument.
I would advise u to stik to O2 though, there price plan r very good compared to other providers. and their coverage. and some of the staff members ;)
hi suzy...as far as i'm aware you can cancel everything within 14 days if you're not happy. You could call and cancel tomorrow coz they've not even dispatched your phone yet!! However if you do call to cancel your contract they'll put you thru to someone who'll do their damnest to keep you and make you happy so always worth a try to get a better tariff anyway!!
hi again, well, my bill average is £66 per mth, AVERAGE ,been with o2 from when they were bt genie, a LONG time, I have a question, now ive placed my order, if i DID change my mind, can I back out of the upgrade within the 14day period or that only apply to the phone and NOT the tariff? as you do, i was browsing and t mobile may have something more suited to me in the flext50. any help on that question appreciated. I really still think ive been badly treated really as my bills average is high usually i pay 80-100per mth, i currently am on £25 a mth and get 1000 text so for an extra tenner all ive got is 400 text added, itmy bill only avergaes 66 due to one or 2 lower bills. I used to be on bt genie when i had it £10 a mth unlimited texts!!! that got taken away from me a few yr ago, yet my friend still has the tariff and sends over 1000 text mthly. not fair. suzy any advice on my contract options or am i, as i fear, too late. (why do you only see summthin better after???) lol.
ha yeah you're right...we all want a good deal...think we just have to settle for what we think sounds ok...that's life!!
Lyn...she was a nice girlie. trus me! was about to put a song on for her :)
I understand where u r coming from but then u can only push them that far. even then, they sometimes don't offer people the same deals.
There r a different factors involved, i.e, the customers attitude, whether u r lucky to get thru to a nice girlie etc...but at the end of the day they must have a price cap. thats what i want to reach, that cap! am being a greedy pig now but hey, i love a good deal...
re my text, i cud use 50extra ones but it depends, i sometimes use less sometimes more. I have loads of minutes (if i inlude my other contract with 3-3000mins offpeak xnet). so i make it a point to call more than i text.
v...as for the orbit...the current o2 book says free on 35.00 tariff and above and you get the CoPilot free on 40.00 tariff and above...don't know if that helps any...
v...as with anything they're only going to offer the minimum they think you will except...if you want it cheaper and feel you spend enough with them to justify a lower price then you have to push for it...doesn't sound like you got many txts for your money...but if you don't use them then it doesn't matter...sounds like you got talked around by a nice sales girlie!!
thx Lyn. sensible view. I believe i got a good deal but when I was tryin to upgrade for the Orbit, somebody had a review sayin they got the phone for free with the CoPilot for £20, whereas i was only offered that for £30.
I do understand that the n95 is a much more sought after phone hence the price tag but i don't want to be getting a 'lesser' deal seen as i have spent some time n money with O2.
helo Suzy, I rightly said the online 500 talker tariff which is 1000 mins+150 txt+£35. this would b a discontinued tariff.
The online 50 is the long weekend tariff with 1000mins+long weekend+200text for £50, if am correct.
As mentioned, the lady i spoke to confirmed the details of the contract when we were concluding the deal.
But u r most probably aware that when ur expenses r on the higher tier u get beter upgrades. mine has been on the higher tier if i am correct. (above 60, bordering 65 on AVERAGE) Besides that i have had 3 contraks with O2, reduced to 2 now.
The lady on the phone was well nice (would love to talk to her again), so i just hope she didn't mess up when she said i would get £5 off my contract with the phone for free.
I have used symbian OS before but never realy warmed up to it.Was considering going for the Orbit. Can anyone advise me on that plz? The 5mpx camera is not an issue. neither is the ram (memory is expandable on the orbit!!).
hi...it depends on how long you've been with them and how much you usually spend each month...i've been with them about 4 years and my tariff is about 50 but i always end up spending between 70-90 each month...if you spend that much they don't want to lose you!! Sounds like you got a good deal in the end tho...
I have had some rough times with O2 ,but turned out okish in the end, was due to upgrade in Feb, they offered me lg shine, I said id wait for n95. they had offered me £35 plan of 1000 txt + 1000 bolt on, 600a/time mins and free wknd calls. so I waited for n95. Fri last week, o2 tell me to ring 4 n95 this pm, I did and all were gone, chap @ o2 said I cant back order etc, I rang again 2nite not happy id missed out, they then said I could back order but I can no longer get my 1000 Bolted onto the 1000 txts as the offer not for the n95, displeased i spoke to manager, managed in end 1400 text, 600 a/time mins plus free wknd calls for £35 plus £89.99 for the phone. Im ok with it but not over the moon. should get around 11th. I am surprised of earlier message saying she got phone free plus reduced tarif online talker 50, (500?) maybe due to it having less texts as i had to virtually beg for what i got.