Hi hipposniffer, I too have had the same argument with o2 and is on-going. To make matters worse when I went on their website they are offering the Orbit on a simlar contract to mine and for a new customer they can by the phone for £59.99. Now bearing in mind I am existing customer they still wanted to charge me £99.99, can some PLEASE tell me where is the logic in that ????
To me it's seems that o2 dont give a damn about there existing customers and just have a "we don't care" attitude !!!
o2 are very sneaky. I have exec and they mentioned I could get an upgrade.Not really interested in orbit but may see what they say to me if I ask for it for free with the GPS software. O2 usually are quite good with me when it comes to upgrade. They gave me the exec free and that was upgrading from a Sony Ericcson S700.
Thanks for the info Jason - I have been looking into it a bit more and it seems that o2 could be in trouble from the 1968 trade descritions act and also the 1973 sale of goods act.
Basically i was ready to quit o2 when they offered me the orbit, with its built in sat nav. The guy on the phone directed me to the o2 site where it said free tom tom (this has now changed to co-pilot).
Now o2 are saying that website is for new subs only and they won't budge.
I'm waiting for a call back too, seeing as they want to lock me into an 18 month contract...
I will be talking to trading standards in the morning.
has anyone try the t mobile mda compact 3? coz it's the same phone and with better deal at
next week when my contract finish, I am going try to upgrade for free from o2, if O2 wont let me, I will sign the new contract with t mobile instead.
spoke to o2 today to try and upgrade my o2 mini s for the orbit! was promised a FREE upgrade at the end of my mini s contract so thought the orbit was the natural successor! they said it would be £99 to upgrade to the orbit!!! i reminded them of my FREE upgrade offer i had in writing, only to be told that it only applied if i accepted an inferior phone to my mini s!! so basically after 12 months you get a FREE DOWNGRADE!!!
someone please tell me whats that all about??
its like trading your 3 year old bmw in for a 'NEW 'fiat panda !!!
what a JOKE !!!
was getting very excited about the orbit especially when i saw 'FREE co pilot software' advertised on their wesite but having reading some of the comments below i am not sure whether this is the case either??
sort it out ay!!!
if all fails we should send in letters to O2 and set up some sort of website pointingout the lies they tell to get you to sign up!!!
If things go wrong - your guide to making a complaint
https://shop.o2.co.uk/phone/O2/XDA%20Orbit O2 websit the states - With a built-in GPS system and free CoPilot Satellite Navigation sotware you'll be sure to stay on course whether in the car or on foot.
and at the top of page in big font:-
Free CoPilot SatNav software worth £99.99
Built in GPS and WiFi
2 Megapixel camera
Keep your mobile number
Free standard delivery
But as we spoke to them over the phone and they live in boxes and never look at the web they cant see this!!!
Still waiting for a call!!!
OK, so the story so far in my fight with O2 and the satnav
But first, the leather case, they sent me the case for the XDA EXEC which is my other phone and when I called them they said there was no case for the orbit yet, so with a bit of a fuss and mention about the satnav and the promise of them both O2 said they will give me one month free rental so I can get my own case, and at a saving of £40 on my bill I wasn’t going to argue!!!
Back to the sat nav, Thursday night spoke to a nice guy who was trying to help as he thought it came with the software and he tried to send it to me but with no luck, so he was going to call me back on Friday with a solution, guess what, still no call back!!! Spoke to a guy today (who gave me £40 credit, who’s name is Frances) and he said he can see the note but it still can’t be done, so I kicked up a fuss (all the time telling him that I don’t blame him as he was trying to help, keeps them on your side) and he spoke to him manager who will call me in the next 24H but will believe it when it happens!!! If I can get them to credit my account as they have miss-sold a product I will be happy, but the software would be nicer!!!
I will keep you posted on what happens when (if) I get my call back. I will get the guys name and a way to call him if it works and you can also speak to him!!!
Hope this helps!!!
Still not having much luck with the sat nav saga - o2 are giving nothing away, even when they have sold it 'with sat nav'.
I am still talking to them about possible breaches in the sale of goods act and the trades descriptions act, to see what can be done.
Jason Billyack - how did you get your case? they aren't sending one out to me...
as for the phone - it seems ok but i don't want to get too attached as it might be going back...
Just seen the XDA Flame due out in 2007. This better get a UK release.
Just so you all know, TOMTOM does not allow transfer of is software from one handset to another, hence why you activate it from the handset? Bad show on TOMTOM part as handsets change so often. I spoke to tomtom direct who said "Licence is for a single handset use only and is non-transferable" Suggest you think about this point before buying your sat nav software, Other providers do allow transfers as you licence the software not the handset! I found this out to late.
Been using the 02 Orbit with copilot sat nav for about a week, I must say "Best all rounder" i've used, Was a Nokia comunicator fan for years, Have had TomTom on PDA's and communator (via bluetooth GPS) then switched to wayfinder sat nav (tomtom didn't work onthe 9300i). Was sold the Orbit as part of a business package which meant I had to pay extra for the CoPilot software, Couldn't really find a already tested alternative anyway. However, what a unit, GPS is spot on and fast connection, WAP, push e-mail, phone, texts, Office really can't fault it, Hand a qtek 9100 for two days, took it back couse battery would run out after two hours, The orbit has yet to let me down. If you want a good all round unit I'd say o2 with the design changes have nailed this one smack on. As for the copilot GPS, TOMTOM has the best menu and user functions, but copiolt once used is easy and quick.
I currently have an xda IIi with TomTom sat nav 5 on a pre-loaded 1 gb sd card.is there any way to transfer this to a mini-sd card or otherwise get the st nav kit onto the orbit?
also, I've been shafted by the excessive data charges on o2; is there any way round this with the orbit package?
hi there - it looks like a a great phone. as o2 will charge me £99 for the nav softwtare with no chance of negotiation. does anyone know what alternatives there are and how much they are? help appreciated.
I orderd mine today and was told on the phone that it would come with tomtom 6.
can anyone tell me if this is the full software or just a taster. the guy on the phone didnt seem to know.
I'm gonan wait for the XDA Zinc in January. I like my XDA Exec more than the orbit.
Hi guys, please see the below regarding the Orbit when bought in an O2 store – this is causing some confusion.
Basically – the phone is only free on tariffs over £70. The Sat nav software is free if the tariff is over £40.
If the customer wants the sat nav and they don’t qualify for it FOC, they have to pay £49.99 as per belows chart.
The advert in stores show the devices comes with the Co-Pilot sat nav kit, but there is a little * after this quote.
Tariff CoPilot Price