I've used the razerphone 2 for 1 month on heavy usage so far. It was definitely an upgrade from an iPhone 7plus. The 120hz is vivid, battery life is as good as 4000 Mah goes and can last a full day unless you're on it for hours. The charger charges rapidly, heat is always distributed evenly when gaming. The only suggestion I have is more frequent software roll outs and implement an easy way to kill useless processes running via Cortex.
The phone is great, but only when it works! I wish I knew before I bought one that quality control and tech support are so awful that I wish I could have returned the phone. Here's what you can expect from tech support:
I got a replacement phone under warranty that had more problems than the original, but finally got a working one after a month and a half of no phone and 10+ hrs back and forth with support. The tech support representatives themselves are nice and do as much as they can to help, but unfortunately they don't have much power and communication between different departments that handle your case seems to be very poor. If your phone needs to be replaced, the timeframe is 2-3 weeks and often takes longer than that. In my experiences, status updates are only provided when I contacted tech support myself. The tech support representative will ask other departments for updates and other questions and promise an email with the answers within 24-48 hours, a promise that often goes undelivered. You will likely have to ask again and wait another 24-48 hours to get emailed again, and so on. Escalting and expediting the issue doesn't seem to help. The wireless charger I also got was faulty as well and needed to be replaced. It has been stuck in a limbo where the item is "received" but hasn't "arrived" at the warehouse, whatever that means. If you really want to get this phone and run into issues, I suggest documenting every issue you encounter carefully as well as your correspondence with tech support. I would say to ask for a supervisor if your issues don't get resolved because they have more power, but even though they can expedite the process, they communicate slowly by email (remember the emails not getting delivered and waiting 48 hours problem?), so it can even take longer. Besides email, the majority of support is over live chat. If you try hard enough, you might get to talk to someone over the phone, but most of the time it isn't worth the wait.
Hope this info can help anyone who doesn't know what they could potentially be signing up for!
this phone is what you called perfection.
i absolutely love what Razer did on this phone.
been using this phone for 6 months, and never had any issues, i kinda disappointed that they didn't apply jack on this phone, but aside from that, this phone just really perfect, the minimalist design, the size, they didn't imply that cringey notches shit, and this phone is also the first smartphone that has 120hz refresh rate, i mean after the previous razer phone, which is give a lot of impact to future smartphone screens, what makes me fall in love more to this phone, it's because the stock software still in oreo, which is it'll allow you to customize the software freely, with a lot of supported modules, make the custom rom is really easy to find
probably not gonna buy another smartphone until razer released the Razer phone 3.
Anonymous, 06 Mar 2019Razer logo +200 usd in priceat least better than apple logo +$900 in price
MCLAI, 29 Dec 2019I am willing to buy Razer Phone in few days later. do anyone could give me a comment or advice... moreThis phone is an exotic , Wonderful gaming experience and multitasking , but the display is so large , Ultra high definition , Very high refresh rate , all of these things together made this device's battery less better than the normal , maybe even worse as it will only give you about 4-5 hours SOT
After all its all up to you !
I am willing to buy Razer Phone in few days later. do anyone could give me a comment or advice better choice? thank you
this phone has considerate every aspect for gaming...if u want beauty phone beauty cam well Razer Phone is out of count. but talk bout gaming specs? Razer Phone is the correct answer. Ram 8g, Snapdrag845 (razerphone2), best heat spread cooling system, IGZO sony IPS screen (IPS screen good for long time ON screen display, amoled easily get burnt examp: samsung screen since note 5 until note 10, perhaps, the problem is the same), dolby atmos, 4000mah its reguler for gaming nowadays but battery use depends on apps and games installed on ur phone, and other good feature(nfc,120 hz...). one thing that will make me leave Razer phone 2 ..is the upcoming(?) of Razer phone 3. built in snapdragon 865, 144hz, high res cam (64mp) real photo not interpolation, better cooling system, gorilla glass 6 body, nfc, dolbyatmos, and other superb gaming specs. wish Razer creator read this :(
Nickhewitt85, 13 Sep 2019Word, I think IÂ’m gonna pick one up. Hopefully they will go on sale when the holiday hitsthey do and it is
Anonymous, 20 Nov 2019Yea, there will never be a Razer phone with 5g. Yes ..No more razer phone.
Razer phone 2 is a badass phone it's cool and several different aspects but it's corky and it's sketchy and it has a lot of bugs and if you buy it from someone else because they bought it they just didn't seem to like it you get no support and no warranty support and you're just stuck so to me the phone shouldn't cost more than 150 because that is all you should pay for a throw away device like this
Chance, 01 Nov 2019Absolutely fantastic phone, got mine for $400 My ONLY gripe is the camera, which is rectifi... moreThis is such a underated phone I love this phone I have g can 6.2 installed and take amazing pictures smooth display great battery life only thing wish was different was headphone jack and oled
i love design
i love performance
battery lifetime is everything
and spare part i important too!
phone inspector, 21 Nov 2019Very low battery captivity, and also poor design, asus rog phone is better option when looking... more4000 mAh for a phone is still very good, and its way cheaper than an asus ROG phone. Also, the looks are much less gamery.
Very low battery captivity, and also poor design, asus rog phone is better option when looking for performance.
Anonymous, 20 Nov 2019Yea, there will never be a Razer phone with 5g. Why?
win.lay1976, 15 Nov 2019i am waiting for next razer phone with 5G Yea, there will never be a Razer phone with 5g.
Chance, 01 Nov 2019Absolutely fantastic phone, got mine for $400 My ONLY gripe is the camera, which is rectifi... moreIt's LTE only. But you can activate on Verizon: https://www.verizonwireless.com/unlocked-smartphones/razer-phone-2/