Within the first week of having the Alcaltel One Touch Fierce XL, I had problems with the phone freezing (unable to receive or make calls, no dial tone, etc.). I was instructed to return it and was sent the same model phone with the same problems. Hoping the issues would resolve on its own, I kept the phone. After making several trips to T-Mobile stores, the reps suggested if T-Mobile wants to send another phone, tell them not to send another Alcatel. After seven months of putting up with talking on the phone with technical support, talking to Customer Care at the store and online, I finally called T-Mobile last week to request a different phone. I was told if I wanted another phone I would have to pay for it! In addition to paying for dropped calls and investing time and effort in attempting to get the phone operable, I am also paying for the gas it takes to travel back and forth to their stores. T-Mobile expects me to BUY another phone AND keep them as my carrier! LAUGH OUT LOUD! Within the last seven months, I have experienced more dropped calls than I have in the entire 13 years I have been a customer! Now, I am dropping you and switching to a carrier who appreciates my business and one I can entrust to provide quality phone service.
I will not get another its slow I just find too many frustrating factors with this phone ,but its too late to take it back so im stuck with it for the time being.Sorry Alcatel you need to do better.