Anonymous, 10 Oct 2019Have had the phone for just over 4 months now it is an amazing phone bar one major thing ...TH... moreThank me later. Reset to factory defaults and setup again. Do Not restore anything except Google data!!! No backup restore!!! This will fix it. Don't have time to give details why it happens. Cheers mate!
Have had the phone for just over 4 months now it is an amazing phone bar one major thing ...THE BATTERY..the phone drains and over heats ..from fully charged to 50% after 3 phone calls ..
I woke up this morning after charging the phone over night to find a burn mark on the screen......
RezaGhkh, 26 Aug 2019I can't choose between s10 and note9.Can anyone help? S10
I have a problem in my phone note 9 I have not received any notifications from my email gmail from inside the security folder and I have not reached a solution at all
Dear GSMArena, please can you do the Samsung Galaxy Note9 long term review.
It would be especially useful to those whose want to compare it against the new Note10(+).
Kind regards & many thanks for your great work.
Malaysian Man, 19 Apr 2019I owned a Note9. Is it normal if the screen on time is just 5 hours? I used my phone for youtu... more5hrs SOT is quite low & if you're having to charge your phone twice a a day that definitely is not normal, I could only charge it once every 2 days if I had to, but like most people I charge it every night when I go to bed with an approx. average of 50% battery left & I usually charge it before it drops below 20%, but I didn't to qualify this comment.
I think of each function like Torch, if I'm not using it or I've finished with it then I turn it off or close it, like GPS, Mobile Hotspot, when it starts getting dark I switch to Night mode.
Swipe down twice from the top of your screen to access your control panel icons to turn anything you not using off, swipe left to check the 2nd pane of icons to turn off anything not needed.
Take a look what's using your battery:
Swipe down & tap the Settings cog (top right hand corner), scroll down & tap Device care, tap Battery, here you can see which apps are using the most battery, you can tap on the worst offender(s) & choose to automatically put that app to sleep when not in use.
Back to 'Battery' you can see Power mode, I keep mine set on Optimised, but would change if I needed to.
Back to 'Battery', tap the 3 vertical dots (top right hand corner), tap on the Settings popup bubble to go to App power management, all options are on & you can can add any Sleeping apps to make sure that they never run in the background.
Back to 'Battery', tap on the 'Battery usage' bubble (top centre):
Here you can see what's using the most.
Screen= 10h 36mins 59% & then Android system= 10%.
1 day 18h on battery & I've got 3% left.
Also your battery is guaranteed 1 year from purchase, if it's faulty you can get it replaced by Samsung for free.
Samsung, PLEASE discontinue the new charging port in your mobiles. It is really giving problems to a large number of customers in the rainy season. It is very vulnerable to moisture; when moisture enters the phone simply stops charging, and the service centres tell customers that their phones will have to be opened at a cost of Rs 1200 and at a risk to the display !!
We are sufferring the cost of so called "technology upgradation" at a risk to the precious display !! WHY ??
WHY cant you keep the charging pin separate from USB? Just use the single pin design. Very robust and reliable.
In battery test, what browser does gsmarena use for testing? Is it the stock browser? Or do they use certain browser so to have the same load or consumption as other phones when running the test.
I owned a Note9. Is it normal if the screen on time is just 5 hours? I used my phone for youtube, social media and an hour of gaming. Mine is Exynos version. To be honest I have to charge my phone twice a day! Can someone answer ?
Anonymous, 22 Jan 2019Need your help in buying a new phone. I'm torn between note9 and xs. The price of the iphone ... moreEven though price is high i think it's worth it since you're already embedded into the apple ecosystem. Seamless integration between your other apple devices. You can always buy the phone on a payment plan making it easier to afford. I have the iPhone XS Max and let's just say you will not be disappointed with the user experience. Performance is buttery smooth... so go for it.
Without any mishandling, whatsoever, songs aren't playing more than 1 to 2 minutes from yesterday. I bought my Note9 in September last year.
After new update, photo edit in Secure Folder is missing white color. Please reinstate white color in photo edit option in secure folder.
maher, 25 Jan 2019This phone has a real hardware issue lot of users reported the same which is : Buzzing soun... moreSounds like a hardware issue, make sure that you contact Samsung customer support to get it fixed under warranty.
I saw about the camera freeze, because it's fix was included when I got my Note9 in November, you say about the weird problem of Google Play Store not being visible, if you mean that it's disappeared from your home screen, then from the Home screen, swipe up to access your app drawer & you'll see it there.
You can do a long press on the Google Play icon to drag a copy of it back to your home screen.
Hope this helps, otherwise you can ask for help in the GSMA Note9 Community:
Or contact Samsung customer support by phone or email.