Apple's Arrogant Silence Surrounds Major iPhone XS Problem
Apple’s response to the rising volume around the inability to charge their new iPhone XS or iPhone XS Max is a timely reminder of Apple’s ability to communicate with its customers outside of a tightly controlled invite-only launch event.
Forbes’ Gordon Kelly reported on the issue this weekend, working with Unbox Therapy’s Lewis Hilsenteger to present the results to the world
[Hilsenteger] told me of “hundreds” of posts detailing a phenomenon whereby the iPhone XS and iPhone XS Max won’t charge if they are plugged into a wall charger when in standby. Moreover, some of the phones become frozen and have to be reset.
Curious about how widespread this is, Hilsenteger attained eight iPhone XS and iPhone XS Max models and connected them to the standard charger Apple bundles in the box. Of the eight only two (one iPhone XS, one iPhone XS Max) worked correctly and charged from standby.
The news has been public for over 48 hours as of the publication of this article, and Apple has refused to comment to its customers or to the world’s press, including the BBC:
Apple has remained silent amid complaints that its new iPhone XS and XS Max smartphones fail to charge consistently when plugged in…
Apple has not yet responded to the BBC’s request for comment.
Anonymous, 02 Oct 2018some of the negative comments are valid if we must be honest. Sure apple made decent phone wit... moreAbout that beauty thing... it appears that there are less details on iPhone XS' selfie camera than on iPhone X or Android devices, because Smart HDR aggressively recovers highlight and shadow details and as a result the image loses local contrast. The amount of details captured by iPhone XS' selfie camera is actually higher than by most other phones', but since it has less contrast between bright and dark parts of your face, you're tricking yourself into thinking that the details have been "smoothened out". iPhone X had tons of clarity(=local contrast) going on to make your skin look sharper and more detailed, it's just Apple decided not to do that anymore.
In low light it has to smoothen out the details by actual noise reduction because, you know, its sensor is a lot smaller compared to the main sensor on the back, so much higher amount of noise is generated as ISO increases. But you can say the same thing for selfie cameras on every single smartphone in the market right now.
And as for the charging gate, it has been fixed in iOS 12.1 update so no longer an issue here. Of course, this is something Apple should've dealt with before even releasing the actual phone to the market, but at least it's gone now.
acemang, 02 Oct 2018first of all, people pay this kinda of products just to get those 10% better experience, becau... moreBluetooth issues, Wi-Fi issues and won't charge when plugged in...I guess people must be charging the phone wrong....a fool and his/her money are easily parted..!
CALLCENTERMANIAC, 02 Oct 2018When you say the most expensive, what you mean?, as far as I know there are several phones mor... moreThe iPhone XS & XS Max are mainstream phones. The Huawei Mate Rs is not a mainstream phone. It is a Porsche branded luxury phone for a specific group of rich entitled people &/or Porsche fans.
It is not ok for a mainstream phone to be priced like a luxury one...
When you say the most expensive, what you mean?, as far as I know there are several phones more expensive than this one, the Huawei mate RS porche desing etc are more expensive aren't they?
Galaxy Note 9, 02 Oct 2018Really, but why? Or, just an opinion? Why would someone expect customers to pay exponential pr... morefirst of all, people pay this kinda of products just to get those 10% better experience, because they can.
second, because usually is the high end products that pays research and inovation.
having 5% margins wont let you go far if all your products have that percentage.
third, people that CAN pay this kinda of products are used to them, it's hard to go back.
four, 40.000 speakers to people that make that money a day is not a big deal, so why go for a 4k speakers?
rest of us the 98%, there are some that cries about it, and others who want's to join the 2% and do something about it. who are you?
Anonymous, 02 Oct 2018That's because price and quality don't have a linear increase. Once you reach a certain point,... moreReally, but why? Or, just an opinion? Why would someone expect customers to pay exponential price for a very negligible improvement? Any rationale?
androfox, 02 Oct 2018I have once spent 1500€ on a laptop. It was made by apple. Why did I do pay 1500€? People told... moreThat's because price and quality don't have a linear increase. Once you reach a certain point, the price doubles for say a 10% increase in performance and other features.
Above this threshold, the price again doubles, for another 5% increase in performance and features.
So you would end up paying 4x the price for only a 15% increase in performance and features. That's how premium, top-of-the-line products are made and that's the price one needs to pay for that.
A pair of high fidelity speakers totaling $40.000 is not going to be 10x better or 10x louder than a $4.000 pair of speakers.
A $20.000 professional digital camera is not 10x better than a $2.000 DSLR.
Past a certain point, every 1% increase in performance will increase the price exponentially.
Here is what are gonna happen:
Apple will never acknowledge iPhone's issues.
Apple sheeps will still buy iPhones
Average consumers who don't have any idea about techs but can afford iphone will still buy iphones.
Android fans and crybabies will keep commenting that iphone sucks on every iphone related article and videos.
I will keep enjoying both iOS and Android (iphone x and one plus 5t)
Life will go on...
Anonymous, 02 Oct 2018GSM arena should be called GSM Apple..... I mean it´s crazy, they simply justify any fau... moreI don't see bias towards the iPhone at all from GSM Arena. In the conclusions they rightfully said no matter what cons they could say about the iPhone (sure it has a few), lots of people are already buying it. That's the Apple trend and is something not even the most Anti Apple site could avoid.
Btw, the last paragraph left me thinking and that's the main reason I don't support Apple: their outlandish prices are driving the whole market out of price.
I've been a regular reader of gsmarena since 2001 and an avid Samsung user . One thing I've noticed clearly is that the battery testing has flaws. The overall endurance of iPhones have always been lower than Samsung flagships in gsmarena's testings .But in real world usage the iPhones provided better batterylife than Samsung flagships -- Well, most of them. Same holds true to OnePlus and few Phones from Sony in comparison, where these phones lose to Samsung, but in real life usage they win over Samsung.
GSM arena should be called GSM Apple..... I mean it´s crazy, they simply justify any fault with the price to pay...
Yes it´s a great product, but not without it´s faults. These days a good Android it´s perfectly capable and for much less....
The reason for choosing an iphone is: If you love the OS and the design. That´s it
Anonymous, 02 Oct 2018some of the negative comments are valid if we must be honest. Sure apple made decent phone wit... moreThe thing is you pay premium price for a premium service. Imagine having an issue with an android phone and bringing it to a service center. It would take weeks to fix.
Whackcar, 02 Oct 2018The difference between Marques (MKBHD) and Lewis (UnboxTheraphy) is that Marques is a paid App... moreIts funny that people thinks MKBHD is being paid by Apple, but is actually paid by Google.
Moto Master, 02 Oct 2018>>Recycled design and still the most innovativeFunny coz Note 9 is a recycled Note 8 too but they charge more. Same camera, same display, no Android Pie. QC 2.0 on 2018,Lol
androfox, 02 Oct 2018I have once spent 1500€ on a laptop. It was made by apple. Why did I do pay 1500€? People told... moreI have recently bought two laptops. 1. HP Spectre x360 15 inch 4K display, 16 GB RAM, 512 GB SSD, i7 8th Gen processor for $1450 2. Lenova Flex 5 (refurb) 15 inch 4K display, 16 GB RAM, 1 TB HDD, 128 GB SSD, i7 8th Gen processor for $950
Together I nearly spent $2300.
In my place ONE iPhone XS MAX 512 GB is sold for nearly $2200! That's just for comparison
I have once spent 1500€ on a laptop. It was made by apple. Why did I do pay 1500€? People told me it was "the best", and truly, it was a good laptop, but it wasnt the best, average at best. Same goes for the iphone. I would never buy one (the macbook experience was too hard) - since people claim you get "the best" but what you get is only average *hold it* considering the price tag. What people get spending 1500€+ is maybe better, but not thrice as good as 400€ phones offer today. Why do people buy apple still? Peopl got too much money and no other problems to care about.
The screen is awesome. Samsung's AMOLED displays are definitely the best out there. Battery is life is decent, but not great. The performance in the other hand is superb, as expected. It blows everything else away! What a true beast! The 2019 Android flagship chipsets better up their game.
The camera is good, but I don't see it on par with the best of Android cameras. And finally, stereo audio recording, after years of neglect. Well, better late than never.
Apple has never been generous in terms of features, but removing the 3.5 mm jack is still a deal-breaker, even two after it was dropped from the iPhone 7. See, even the reviewers can't conduct their audio quality test because of it. And the less said about the price, the better.