I bought the Samsung Galaxy Discover phone on June 24 or 25 2013 and since that time I have had nothing but, trouble with keeping a charge! I charge the phone to 100% and leave the phone of and my battery is drained. I leave it on and within a 30min to hours time my battery is drained 30 to 40 %. I talked to the store where I have bought the phone and I have been treated like garbage and my complaint is a lie to them. Finally one of the store managers goes on the net and tells me that this type of phone has a flaw in it's design. I was giving another phone and it does the same thing. I called samsung and I was treated horribly to where the customer service rep hung up on me. I asked samsung for help and was given nothing. I asked for Head Office and was not given the info. I asked the rep for his name and he said Tim. I asked his last name he refused to give it and refused to give me his employee number. How can a company sell a phone with this problem? Why do people who work for samsung or my provider treat me like I am dirt? I pay as you go and because of this, I am not entitled to a lender phone. My money was easy to take, but to get help and compensated for all the stress and problems is unavailabel. I bought this phone because, I have a heart condition and to be able to speak with my precious mother everyday. I have to always find a place to charge my phone because it drains very fast no matter what! The rep from samsung refused to give me head office info or anyone in a higher position than him. This is morally repugnant!
Anonymous, 31 Jul 2013would you please advise what does it mean by saying "factory reset" ? Thank you!I'm not kosmos but I can help with "Factory Reset" The factory reset reverts your phone back to like when you first bought it (Erases all your data) You can do this by going to the Settings App. Then "Backup & Restore" > Then choose the last option. I don't remember exactly what it's called (Something along the lines of Erase Everything, Reset Phone, or Factory Data Reset) Select that and follow the prompts. Personally, when it finishes I like to go to the recovery and choose "Wipe Data/Cache" as well. Hope this clears up some stuff. And to the other Anonymous I think I will follow his guide and return mine. The battery goes down 1% per minute lol. So thanks for the suggestion.
kosmos, 18 Jun 2013I found a say to fix the battery life, just factory reset it. Now I am getting 40hrs of stand ... morewould you please advise what does it mean by saying "factory reset" ? Thank you!
AnonD-166227, 27 Jul 2013Excuse me sir, but when you mean "Phone Off" do you mean that the phone is "Pow... moreThe phone needs to be power off and not standby. I have no data plan and wifi and gps are turned off. Most of the time I can go for standby for days without a recharge. But once a while it will discharge overnight. I still trying to figure out exactly what is wrong with it. The best way to to keep an eye on it. After you fully charge the phone, turn it on and wait for an hour or so. Check the battery drain meter. It should be pretty flat. (Assuming data is off, wifi is off, bluetooth is off and gps is off.) If it still show a fast drain, turn the phone off for a min then turn it back on and check on it after an hour. Usually that fix it.
If you suspect you have a battery drain problem, return the phone if you can. It is not worth the trouble. A phone should be a reliable and predictable piece of equipment.
Notice that with these phones u cannot put your phone contract down
Anonymous, 09 Jul 2013This is for people who have battery problem with this phone. If you leave the phone on, pl... moreExcuse me sir, but when you mean "Phone Off" do you mean that the phone is "Powered Off" (When you turn it on it goes through the boot sequence) or when the phone is just in standby (Just the screen is off and it turns on as soon as you press the button)? Some clarification would be greatly appreciated. Thanks.
michael, 12 Jul 2013is this available in the philippines?not yet in yhe phil..
This is for people who have battery problem with this phone.
If you leave the phone on, plug in the charger and turn the phone off. Unplug the charger cable when it shows full but leave the phone off. You will notice that the phone is warm for hours and when you turn it on afterward, the battery is drained. This is a flaw in the design. Normally the charger charges the battery and powers the phone. But when the phone is turned off. Some circuit in the phone is still enabled. Even if you unplug the charger afterward. This drains the battery. The only way to clear it is to turn the phone on and off. It has some kind of power latch up condition.
If you are going to charge the phone, turn the phone off, then plug in the charge cable. Don't turn on the phone until charging is done. If you want to use it before it is fully charge, unplug the charger then turn it on.
440 hours standby time my @$$.. i take this phone off the charger when i wake up at 10:30 pm and by 4:30 am it says plug in your charger .. i have android assistant to auto kill apps that may open while in standby .. that didn't work so i rooted it to try to kill those pesky factory google apps that keep magically opening on their own .. still not any better .. this is with the mobile network turned off and basically nothing on the phone whatsoever .. says the majority of my battery usage is going to cell standby.. about to downgrade to an old phone here at the house that lasts for a couple days just so i can use it and not have to take my freakin charger to work with me
kosmos, 17 Jun 2013Like many people I have trouble with the battery life. A full charge and on standby only last ... moreI found a say to fix the battery life, just factory reset it. Now I am getting 40hrs of stand by time. Still not long but it is much better.
Like many people I have trouble with the battery life. A full charge and on standby only last about 8hrs. Have to buy a portable charger to use it for a full day.
Danny, 08 May 2013Is this available in india market...because i want to buy it!!!yes
I like this phone, great bargain. To take a screen shot press vol- & power will store in gallery. Save batt power goto settings display brightness(set to 20%) most of batt is from display/music/video/speaker.Get the 184.108.40.2068 driver for usb,the default MTP one doesn't let you see the files.Got alot of HD space to use which is awsome I have downloaded other apps to view different video file tpyes. Many newer games will run well, I decided on this phone because of the good specs and my tablet runs android(ics).
This phone is Junk! I purchased my phone in Feb 2013, since that time I have had nothing but trouble with the battery, I charge it 100% with the power off, leave it for 5 or 6 hours without turning it on, when I power up the battery is flat, or after a full charge without using the battery will loose 40% in 30 minutes, they have changed the battery but the results are the same.