Worst ever phone from day1. Issues like:
Not able to calll/receive call
Facebook/whatsapp works very slow.
Unable to unlock.
Here is the link which has recorded videos/pics of issues:
I am using this phone for last 2 years but issues were always there. I gave it for servicing 2 times but issues were not resolved. I logged a complain at CEO's office but they shamelessly told that we can't gaurantee phone's performance if you install 3rd party applications like Facebook & Whatsapp. They asked to goto their forum and contact their. After iterating that its phone problem they asked me to give the handset for servicing for 3rd time.
Coping the entire discussion with them:
ARVIND KUMAR SINGH Thu, Feb 5, 2015 at 3:45 PM
Dear Mr. Kumar,
Greetings of the Day!
This is Yogendra from Customer Experience.
We sincerely regret the inconvenience caused to you on your dealing with Samsung handset model code: GT-I9082EWAINU & serial number: RF1D1A9JK0X.
As per our telephonic conversation with you regarding your complaint against Samsung galaxy grand duos handset. We would like to inform you that as you have a issue with the handset and we requested to submit the handset at the service center for further process so that we could provide the appropriate resolution to you.
Kindly let us know your decision so that we could take further action.
Thanking and assuring you best of our services always.
Yogendra Kumar Mahto
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.
Vikas Kumar Thu, Feb 5, 2015 at 4:40 PM
I don't know for what purpose you are mailing me when I clearly told that in-spite of giving my phone 2 times for servicing(the last one was just few days back) my phone still have same old issues.
I am just re-iterating:
Point no#1: I left my handset for 5 days and clearly told them that these are the issues and this is how we can reproduce them. After giving ample amount of time still they were not able to reproduce the issue and within a day after collecting the handset from service centre I start seeing the issues. What does it mean? That they either did not do proper testing or no testing at all.
Point no#2: You said we can't gaurentee mobile performance with a 3rd party application. It doesn't matter that if the 3rd party application if Facebook or WhatsApp because those are the *ONLY* 3rd party application i've on your my faulty handset. Please see the link I've shared at the end of the mail. Now please don't say that Facebook has a problem and even WhatsApp has a problem.... these are 2 very well reputed companies/applications. When both application version can work fine in one android handset why can't it work fine on Samsung handset.
Point no#3: When a customer buys a costly branded phone(like Samsung, cost > Rs20k) then you cannot say(which you actually did) about terms and conditions that if you install any 3rd party application(that too apps like FB/Whatsapp) then phone performance is not guaranteed. Common Mobile industry is highly competitive. And customer is the boss otherwise you will be out very soon.
When a low priced phone can provide better performance can you survive without performance and giving good quality service? You have already called me twice and still you are asking me to come 3rd time?
Point no#4: Inspite of loosing me patience I can give my mobile for repair/servicing but I asked you 2 things: Spare phone & I need somebody to pick my phone and return back. You simply said no for spare phone. WOW great. For phone pick-up you are telling that Samsung do not have this policy. Common... it's not the mistake from customer side. Samsung took my phone 2 times and they were not able to repair it. Its not a normal case... it is exceptional case. And for exceptional cases policy may be tweaked.
Legally I can't sue Samsung because phone is already out of warranty..Lucky Samsung!. Well actually not really lucky because one annoyed customer will definetely pull back your other would be customer. So hard luck.
Try to be customer oriented.
Wadud, 05 Feb 2015If you prefer the "premium look" 4.5 inches Super AMOLED capacitive touchscreen with... morei meant which one is faster who hangs who doesnt who is faster and will they receive lollipop?
Samsung Prime is an awesome phone have been using it for the past 3 months no problem at all.
legolas, 04 Feb 2015grand prime or the galaxy A3 ? please reply prime 100%
Galaxy grand prime has a very good camera but my comment on the shutter speed is slow with flash .
Galaxy grand prime have problems with facebook messenger when reaching many notifications in the same time its Hanging and became slower and you should free the chash or restart to refresh again .
Galaxy grand prime don't have a notification led light or when recharge .
Galaxy grand prime don't have light in menu or back key and its pouring in darkness.
Milinda, 01 Feb 2015Super phone. I bought it yesterday...Can i use otg usb in grand prime
Anyone have been using this phone, is there any problem with the hardware or cover after it falls?
I've been using grand prime for 3 months, it was great phone but I found the problem on the system it sometimes error on the camera and screen I have to reset device for a few times, I think this problem make me boring and now i sold it out
i have been using this phone for about a month and i have been encountering problems with the quality of my camera specifically with light blurring or lines popping out with the lights.
legolas, 04 Feb 2015grand prime or the galaxy A3 ? please reply If you prefer the "premium look" 4.5 inches Super AMOLED capacitive touchscreen with ~245 ppi pixel density, go for the A3. Non-removable battery does not mean non-replaceable.
grand prime, because you can change the battery, in the A5 or A3 you cant do that like the iphone.
Subii, 04 Feb 2015Pls tell about diff between grand prime 3g vs 4g4G/LTE is faster than 3G in terms of mobile data (internet speed) as long as your network provider offers it
Its very Fantastic and Good Phone Ever.. i love this Phone... No hang Prob No Battery Problem... 2 days Battery Backup
I am not able to open contacts.. it shows "unfortunately contacts has stopped"... what to do friend?? please help me out without resetting the device... thanks in advance
Just bought this phone today so can only give first impressions. Exterior is great, looks more expensive than what you bought it for and I like the grip. Browsing is smooth. Speakers are not so loud though and display resolution isn't too clear but it makes up for its brightness. Front and rear cameras are very good. Keyboard is fast and responsive. Stiĺl need to test game performance and battery life but i'm happy overall with my purchase.