My phone just went blank while it was on charging...and it's only a week old.Highly dissapointing how shall I fix it?
Swimmergirl03, 08 Jan 2017Do you have a warrantee on it? If you do, take it back to the store you got it from and they w... moreI also have same problem but I am far away from shop , from where I bought it , please provide me immediate solution.
My j5 prime got hang , what should I do in this situation. I am in tension now , please provide me solution.
Anonymous, 16 Jan 2017I bought j5prime yesterday. Sim network was working. There was a message in setting that upgra... morei also bought it 2 days back and did the update , now its not reading the sim card! please help
AnonD-619157, 10 Dec 2016you just hold the power button and vol dwon button 10 sec Thank you so much!!!!!!!!! it actaully worked!!!! thank you so much
Prixy, 15 Jan 2017My Samsung j5 prime is not able to switch on. Why!!!I have the same problem. I still left it on charge for an hour and still nothing. It doesnt even do anything. Please let me know asap if you have solved the issue because im keen to find out what i can do please. thank you
This a great phone until after a few hours somewthing happened... the battery when to 0% and then turned off obviosly bevcause battery is flat. I thought nothing of it and just put it on charge for the first time after a good 10 hours of staying on. When i plugged my phone on charge nothing happened... not even saying that its charging, no led blinker and no thunder bolt... after 1 hour on charge i try to turn it on and it does want to turn on. What the hell?!!!!!!! Why?
AnonD-633626, 16 Jan 2017Hi all. Can any one tell me about samsung Galaxy J5 Prime how is mobile because i like this mo... moreBro super phone no issu in j7 prime battery 3,4 days backup i suggest you but it nice phone
Anonymous, 17 Jan 2017I also just received a new SamGalaxy J5 and the phone just jammed. Meaning it cannot be switch... moreTry to Download the New Firmware and you can flash use Odin.
To Download. Please Copy and Paste to Web Address: http://odindownload.com/download/Odin3_v3.12.3.zip
Odin is a very useful Windows tool that lets you install / flash ROM on your Android device. Here is a step by step guide on how to use Odin to flash stock ROM on your Android smartphone / tablet:
Before you Install a ROM (.tar.md5) using Odin
Take care of following:
Task 1: Install USB drivers for your device on your PC. You can download and install Samsung Kies which will automatically install device drivers.
Task 2: Be sure to backup your data including Contacts, SMS / MMS, APN & MMS Settings as well as photos and videos stored on your deviceÂ’s internal or external storage.
Task 3: Make sure that your device is well charged. Ideally, the battery level should be around 60-80%. The more the better.
Task 4: USB Debugging should be enabled on your device.
Task 5: Make sure that Samsung Kies is not running.
Note: Installing official firmware / stock ROM does not involve much risks most of the time. However, try this at your own risk. We will not be responsible for any hard done to your device.
Tutorial: How to Use Odin
Step 1: Download the official firmware zip package for your device. Then extract the downloaded zip file. After extracting, you will either get one .tar / .tar.md5 file or will get multiple files.
If you get one file, it will have everything inside it: PDA + Phone + CSC.
If you get multiple files, there will be separate files for PDA, Phone & CSC.
Step 2: Download Odin3_v3.04.zip and extract the downloaded zip file. You will get following files:
Step 3: Right click on Odin3 v3.04.exe and run it as administrator to start Odin.
Step 4: Boot your device in download mode. For most Samsung devices, you will need to do this:
Switch your device off.
Press & hold Power + Home + Volume down buttons till you see a triangle and Android robot.
Now press the Volume up button to confirm entering the download mode.
Step 5: Once it is in download mode, connect your device to the computer via USB cable.
When your device is connected, one of Odin ID:COM boxes will turn yellow and display the COM port number. See the screenshot below:
Odin3 ID:COM yellow
Important: If you do not see the port number in any of ID:COM boxes or if the box does not turn yellow, please do not proceed and check if the USB drivers are installed correctly and the device is connected via USB. If you do see the message, it means that your device was detected successfully by Odin and you can now flash any firmware files onto your device using Odin.
Recommended Reading: More information about Odin buttons & checkboxes >>
Step 6: If the firmware zip package had just one file, click on PDA button, then browse and select the firmware file (.tar or .tar.md5).
Step 6: If the firmware package had multiple files:
Click on PDA button, then browse and select the file that has CODE / PDA in its name.
Click on Phone button and select the file that has MODEM in its name.
Click on CSC button and select the file with CSC in its name.
Skip any files that you did not find in the package.
Step 7: Make sure that you do not mess up with checkboxes:
Auto Reboot and F. Reset Time checkboxes should be selected
All other checkboxes should be unchecked.
Step 8: After selecting the appropriate files, click on Â“StartÂ” button in Odin.
This will kick off the process to flash the ROM. Please do not disconnect your device during the process.
Step 9: Once flashing is complete, your device will reboot. You can now disconnect from the PC and start using it.
ThatÂ’s it. You can use these steps to flash ROM on your Android device using Odin.
Anonymous, 16 Jan 2017I bought j5prime yesterday. Sim network was working. There was a message in setting that upgra... moreIt happened to my phone yesterday. I called service provider and came back with no SIM card error, SIM is active and OK. I then reset factory the phone, and it works. Maybe you can do the same.
I have this Model/Unit Samsung Galaxy J5 Prime. Its better than in to Pass J5. i was used J7 2015, Sadly Battery Defective. i a month. But now i Used my J5 Prime. it like a Iphone. Even Sim SLOT, and Performance is Better.
Anonymous, 24 Dec 2016ya its flickering in low lightI bought j5 prime yesyerday only. But screen gets flickerd and line on screen appear too often.. highly disappointed
samsung galaxy j5 prime is a brilliant mobile for this price and has many options i loved it
still idid not face any error or software problem
AnonD-631427, 12 Jan 2017Weird guys. My phone just turned off even though it was 70% and it isn't turning on no matter ... moreI also just received a new SamGalaxy J5 and the phone just jammed. Meaning it cannot be switch off nor can i do anything. After talking to a Samsung tech who taught me to switch to safe mode. And then the phone switch off by itself (stll have 60%). And now it cannot be switch on. Was told to bring back.
Ananduraj parippally, 16 Jan 2017i am a iphone user.iphone or j5prime bettersamsungj5
AnonD-633626, 16 Jan 2017Hi all. Can any one tell me about samsung Galaxy J5 Prime how is mobile because i like this mo... moreSamsung generally have good better battery life than LG, samsung J5 prime may have good battery life
Ananduraj parippally, 16 Jan 2017i am a iphone user.iphone or j5prime betterIt depend on what version iphone you use to compare, j5 prime 2016 better than iphone 4 and iphone 4s, but not better than iphone 5 5s 6 or 7