James-Brown, 13 Jul 2015@toptenreview
Bla, bla, bla, etc, etc.
Don't feed to the troll. This smartphone is the b... moreUpdate:
So in one last (3rd) attempt to get my issues resolved I took my camera in for repair at the Oxford Street flagship UK Samsung store. (Operated by Carphone Warehouse.)
Where it has been for 4 weeks and counting! Anyone buying a Samsung should be aware of the levels of customer service you will receive in the event of any issues. I've now been on my old phone for about 2 months this year. I truly love the concept of the K Zoom, and the fact you can shoot 3:2 aspect ratio photos with it. But sadly even if it does get fixed or replaced I'm considering eBay-ing it and switching to a G4 or 5X, as truly the customer service could not be any worse and the more I read the more I am convinced that the same problem will just reoccur.
I'll try and post links to photos of my repair letters from Samsung somewhere so that you can see this is genuine experience.
After complaining about my experience I got a call from their customer service team in Sheffield who basically confirmed that there is nothing they can do to help. That all decisions are taken by the engineers and that the only option is to continue to send it back in for repair until it is actually fixed. Therefore if it's not fixed or replaced this time I'm considering a legal claim under the Sale of Goods act as the lens mechanism is not fit for purpose for a device which is also a phone and kept in a pocket.
Just got this phone and it's expensive for no reason....the S4 zoom i had for 1.5 years and it's much better...better shape, wheel zoom, screw for tripod mounting....this k zoom takes blurry pictures, the pictures taken at a distance are very blurry, flash pictures blurry....it's shit...internet is shit, no 4g , signal drops, battery wears out fast (without camera use, just internet) .... really not worth it ...especially not getting the newer versions of android...last zoom i ever buy...probably last samsung.
reddy naveen, 11 Sep 2015hai friends this is naveen am using samsung galaxy k zoom from 6 months.i got a small problem ... moreTake it in to be repaired. It's gonna be even better if you have insurance on the device.
My phone location defaults to South Wales despite the fact I live in East Sussex. Have tried everything. Why is this
@ Naveen Reddy:
Get your fone cam cleaned at the nearest service center, as yours is within the warranty period you would not be charged; I recently got it done. They might keep the phone for a day or two and return it with proper cleaning; you better save your data, contacts and chats before you submit your fone. To avoid further damage to camera in future get a cover which entirely conceals your camera lens. Hope this would help you!!
hai friends this is naveen am using samsung galaxy k zoom from 6 months.i got a small problem in my mobile when am opening my cemara my lenses are strucked and my cemara clarity also decresed from two days back please give me your advices.
hai frds this is naveen i got a small problem in my k zoom mobile, when am open my cemara then it is strucked and the cemara clarity also decresed from two days, i didn't understand the prob please give me your advices.
@ S4 Zoom User:
I had used S4 Zoom for 6 months and since a year I have been using K Zoom. It faster, sleeker, and has better cam functions.
Unless u understand the use of manual mode, u wont be able to exploit the features of the cam.
one more thing be it a S4 Zoom or a K Zoom u need to protect the lens from lint and avoid getting it on to CMOS sensor, else u get blotches on the pics that u click.
Anonymous, 29 Aug 2015Hi! Yes you should! It's a great phone with a great camera. The battery life is what you would... more1 .Did you own an s4 zoom before the k zoom?
2. Does the lens scratch easily?
3.is there manual focus? Or not?
4. Is the lens blur real?
PLEASE ANSWER THESE QUESTIONS ! Need help
s4 zoom user, 27 Aug 2015Hey guys ! I have been using the s4 zoom for 6 months ! PLEASE HELP ME SHOULD I UPGRADE TO ... moreHi! Yes you should! It's a great phone with a great camera. The battery life is what you would expect from a phone that's running such a big camera. It runs quickly and smoothly. It's a little heavy and thicker than most samsungs but otherwise it's a great phone to have. Real eyecatcher when you talk in public with it!
Peter, 28 Aug 2015The phone is awesome, its thinner than s4 zoom, has 20 mpx and its overall better. The display... moreI don't know if i should upgrade to the k zoom or not ... it doesn't have manual focus ... manual controls are hard to use...ughhh so confused!
s4 zoom user, 27 Aug 2015Hey guys ! I have been using the s4 zoom for 6 months ! PLEASE HELP ME SHOULD I UPGRADE TO ... moreThe phone is awesome, its thinner than s4 zoom, has 20 mpx and its overall better. The display is awesome and the camera has plenty of options also it captures in my opinion way better than lumia 1020 or xperia z2, z3 or any other phone, just because you have the 10x zoom. If you dont mind sticking to android 4.4.2 as it wont receive lollipop, it wont be any problems. Also keep in mind to buy one of those autopop covers to cover the camera lenses.
Hey guys !
I have been using the s4 zoom for 6 months !
PLEASE HELP ME
SHOULD I UPGRADE TO THIS PHONE???
Is the camera ( details ) good? Is the lens blur on the sides real ?
PLEASE REPLY DEPENDING ON YOUR OWN EXPERIENCE !
I think so too expensive because a single sim or a front camera is only 2 mp now a says its not too much
do not go for samsung phone ever
itis just box of trouble
poor service quality
James-Brown, 13 Aug 2015I have this smartphone and its performance is nice but needs a new update of its firmware. An... morei agree with you james-brown..no excuses for a 2g ram phone and hexa core processor not getting lollipop and much worst phones get it.and is not so old phone as they say.
I have this smartphone and its performance is nice but needs a new update of its firmware.
And Samsung refuses to release it more updates !!!!
Samsung is a COMPLETE DISASTER !!!!
Samsung is the worst phone brand in terms of updates. It is a complete disaster. Samsung deceives to their users. Samsung tells lies. I have got this Galaxy K Zoom since one year ago and it has not received a single update, and also will not receive Lollipop.
This will be my last Samsung !!!!!
I will never buy another Samsung !!!!
Samsung goodbye, and a WARNING: Follow this way and you will FINISH as Nokia !!!!